Hoffman Lexus

Always excellent Scheduling online is super easy, Lindsey in the service department is always very pleasant and accommodating. Shuttle service is a huge help and was o Scheduling online is super easy, Lindsey in the service department is always very pleasant and accommodating. Shuttle service is a huge help and was on time for pick up and drop off. More

Hoffman Lexus Service & body shop are outstanding I have been using Hoffman Lexus service (& occasionally their body shop) for over 10 years. They are all superlatives-professional, knowledgeable and I have been using Hoffman Lexus service (& occasionally their body shop) for over 10 years. They are all superlatives-professional, knowledgeable and responsive. They are very straightforward in telling you what they propose to do and giving an accurate estimate on how much it is going to cost. They also have fabulous waiting rooms! Knowing how good their service departments are is a primary factor in my partiality to Lexus cars. Karla Fox, Storrs More

15,000 mile check up My Service was Great & Lindsay did a very complete Job for me. When ever I need service I call Lindsay or Monica & they take very good care of Me. My Service was Great & Lindsay did a very complete Job for me. When ever I need service I call Lindsay or Monica & they take very good care of Me. More

Picked up my car from the auto body repair and the car is fi Picked up my car from extensive body work in a not at fault accident and the inside and outside of the car is filthy. I am shocked and disappointed Picked up my car from extensive body work in a not at fault accident and the inside and outside of the car is filthy. I am shocked and disappointed More

Always a great expierence Great dealership and wonderful sales people! I have always felt leaving there I have received a fair price and am always treated with nothing but resp Great dealership and wonderful sales people! I have always felt leaving there I have received a fair price and am always treated with nothing but respect! Thank you ! I will be back! More

Superb service once again from Lexus and staff Each time we need our cars serviced we are always greeted with a smile, handshake and professional courtesy. The service repairs have always been don Each time we need our cars serviced we are always greeted with a smile, handshake and professional courtesy. The service repairs have always been done in a timely fashion and if we have any questions or concerns they are addressed then and there. Bob Dinapoli , Monica, Micki and " Woody" and Mike on the sales side are outstanding employees. Thanks again for a wonderful job!! More

Disappointed We have an older Lexus...brought it for troubleshooting, $400.00 later left without any answer. Disappointing. Have had positive experiences in the We have an older Lexus...brought it for troubleshooting, $400.00 later left without any answer. Disappointing. Have had positive experiences in the past but really feel like we got taken this time. Will think twice before I go to a dealer for answers More

The place to buy a car This is my second Lexus SUV hybrid. Both were off lease. I purchased both from Tom Ryan. His knowledge of the automobile and his respectful treatme This is my second Lexus SUV hybrid. Both were off lease. I purchased both from Tom Ryan. His knowledge of the automobile and his respectful treatment of me as a customer was the reason I purchased and came back. Peter Quadliaroli, the business manager was also nice to deal with. Rebecca Halprin, the technology specialist was not only knowledgable but an excellent teacher. If interested n a quality car, I recommend starting with Hoffman Lexus in East Hartford, CT. More

Superb Customer Service I'm taking some time out to share the excellent service that Lindsay, Hoffman East Hartford, provided on Friday, January 15, 2016. She went over and b I'm taking some time out to share the excellent service that Lindsay, Hoffman East Hartford, provided on Friday, January 15, 2016. She went over and beyond service. Her friendly attitude is very welcoming. I enjoying doing business with her and for my next service appointment, I will be requesting that she handles my requests. Appreciated her willingness to deliver and high motivation.   Allover, Lexus has the best customer experience one can have. Prior to my current Lexus 350ES, I've owned a 330ES (older version), sold it, bought a BMW 328XI, owned it for 3yrs; however, due to their lack of customer service I traded and went back to Lexus. Best trade and decision I have made. Not only, I took their excellent customer service into consideration, but the make is absolutely dependable. It is a fact. Thank you for the opportunity in sharing my feedback. Good day! More

Exceptional Sales Experience The car buying process brings quite a bit of angst into one’s life because we are making a decision that will impact our daily lives. We are always l The car buying process brings quite a bit of angst into one’s life because we are making a decision that will impact our daily lives. We are always looking for the best deal or the cheapest price and many times forget that major purchases are also about relationships with the seller. If you are in the market for a Lexus or any other car on the Hoffman Lexus lot, go see Tom Ryan and Al Ramos. Tom and Al will work with you without any pressure and help you make a decision that is right for you. They are also good people with a support group in the service and parts departments that are always ready to assist in any way they can. Automobile salespeople are not folks we normally refer to as our friends….for the past ten years since we bought our first Lexus (six total) at Hoffman, Tom and Al have been friends. More