Hoffman Lexus
East Hartford, CT
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1,640 Reviews of Hoffman Lexus
Periodic Service We always use Hoffman Lexus to service and repair our Lexus cars. Service is top notch, personnel are terrific. Particular kudos to Bob DiNapoli who We always use Hoffman Lexus to service and repair our Lexus cars. Service is top notch, personnel are terrific. Particular kudos to Bob DiNapoli who always to seems to help us with whatever we need. Best place for us. More
Perfection and prompt attention Schedlued time was perfect and loaner worked out well. The technology expert spent time explaining the vehicle. Confirmation of completion of servic Schedlued time was perfect and loaner worked out well. The technology expert spent time explaining the vehicle. Confirmation of completion of service was exact and the car was delivered perfectly. More
Good overall experience Waited 10 minutes when we arrived for a service consultant. They were short handed. Four consultant offices, one service guy trying to take care of al Waited 10 minutes when we arrived for a service consultant. They were short handed. Four consultant offices, one service guy trying to take care of all incoming cars. I felt sorry for Jeff. Very nice waiting area and good coffee. Free WiFi, and the showroom is always a nice place to look ate the latest cars while you are waiting. Overall a good experience. More
Great , consistent service with a friendly attitude! I have been using Hoffman Lexus for service for years and Bob DiNapoli is an absolute pleasure to work with. Always professional, couteous and fair. T I have been using Hoffman Lexus for service for years and Bob DiNapoli is an absolute pleasure to work with. Always professional, couteous and fair. The issues are always corrected and the service team does a great job. They have built a high level of trust with myself and my husband. I wouldn't think of going elsewhere. More
The service was good . The Salesdt dept was outstanding , I was very pleased with all the help during the time of trading in my vehicle to a new ,Lexus , I would recommend m The Salesdt dept was outstanding , I was very pleased with all the help during the time of trading in my vehicle to a new ,Lexus , I would recommend my friends to deal with ,Walter & Sang anytime ,, My family has purchased 3 cars from the dealership within the last 6 months and would defi be back, More
Great Bob in service and Woody in sales are the best. I work with Bob in service after not having good experience with Lindsey. She gave me a very dirty loa Bob in service and Woody in sales are the best. I work with Bob in service after not having good experience with Lindsey. She gave me a very dirty loaner. I explained to her I had plans at the end of week. She started talking over me and my husband and telling us. That are car was safe with the steering wheel shacking. I don't like her attitude and felt she was rude and didn't care about how she treated me. It's one thing to do your job but she never did anymore than just that. More
Hoffman Lexus is the best place to purchase & service a car Not only have I purchased vehicles from Hoffman Lexus, but I will only have them serviced here as well. I just recently purchased a 2015 GX 460 from Not only have I purchased vehicles from Hoffman Lexus, but I will only have them serviced here as well. I just recently purchased a 2015 GX 460 from Kevin Schofield. If you are looking for an honest and down to earth saleman, please go and see him. He is by far, the BEST salesman I have ever purchased a car from. On the service side of things, I deal with Bob DiNapoli and Jim Berube. I cannot say enough good things about these guys. They are what keep me coming back to Hoffman for my service needs. This dealership is fantastic!! More
40,000 mile check up great i was able to make an appt that day and they took me immediately and did a fantastic job. did my work in the "quiet zone" of the waiting room. not o i was able to make an appt that day and they took me immediately and did a fantastic job. did my work in the "quiet zone" of the waiting room. not over charged car cleaned inside and out More
Diagnosed correctly, finished on time and cleaned. see above...My problem was diagnosed correctly and corrected in a reasonable time. My car was cleaned inside and out. The customer lounge was very com see above...My problem was diagnosed correctly and corrected in a reasonable time. My car was cleaned inside and out. The customer lounge was very comfortable Great experience. More
Purchase new vehicle From my initial visit with my salesman, to my final meeting with the Business Manager (and everyone in between), my experience was exceptional. They w From my initial visit with my salesman, to my final meeting with the Business Manager (and everyone in between), my experience was exceptional. They were all.very knowledgeable, professional, and experienced individuals who took time to make sure that I understood all the information that was given to me. As far as I am concerned, the service I received was just "over and above" anything that I have experienced before. Just EXCELENT! More








