Hoffman Lexus

Testimonial 23 Year Returning Customer Dear Mr. Hoffman, This email is far overdue. Every time I pick up a new Lexus I say I am going to contact you and time gets away from me. Today, Dear Mr. Hoffman, This email is far overdue. Every time I pick up a new Lexus I say I am going to contact you and time gets away from me. Today, I decided to stop and take the time. In 1993, I wanted to buy a Cadillac. I visited 3 Cadillac dealerships and was greeted with the same message from all three. “When will you be able to come back with your husband so we can complete the sale?” ? Lexus, relatively new to the market back then was making their way into the luxury car market place, so I thought I’d come to Hoffman Lexus and take a look. And back then, it was Tony Tavernier that rolled out the red carpet, followed by Don Saleriero and to my current Salesman Ryan Mendez. 23 years and only 3 different Salesman, consistency to the consumer, is always a comfortable asset. Over the years, I have also recommended many customers that have come and purchased and I have always received great feedback about their experience. Ryan completed the transaction on my 15th Lexus last night. My forth car conversion with him. Ryan has always provided me with prompt, honest and efficient service. He is truly an asset to Hoffman Lexus and sheer pleasure to work with. Not only have I never had to bring my husband in (ha-ha Cadillac), the level of trust and honestly Ryan and I have is probably something that only a hand full of car shoppers will ever be lucky enough to experience. I trust him completely and never doubt that I am being well taken care of and treated fairly. I have dealt with both Alex and Peter in finance and also commend their professionalism, accuracy and attention to detail during the finance portion of the transaction. Part of their job requires some of your upsell programs, which they never make one feel like it’s an over sell and always present these items with a sales technique to well inform the customer but never make the customer feel overly obligated. As I am also in sales, I commend how they represent this part of their job, and how they respect the decision the customer makes throughout the transaction. Lastly, it would not be fair if I didn’t mention your award winning service department. With my years of being a Hoffman customer, I’ve probably come in well over 100 times for service. There is never a problem getting an appointment, even though most of the time I call them the day before because I’ll be in the area. All are courteous, the drop off and pick up are fast and always ready when promised at the price that was discussed in advance. To close, 23 years, 15 cars and not 1 regret. People ask me all the time, Aren’t you tired of your Lexus, don’t you want something else? My response: Hoffman Lexus has exceeded my expectations in all areas, sales, finance, and service. I could not imagine dealing with any other car dealership and have no intentions of every leaving them and why would I want to drive anything else? Please take the time to share this testimonial and recognize your fine team players at Lexus. I’m not the easiest customer to take care of. I take care of my company’s million dollar accounts and deal with C level folks all day that expect and receive from me extraordinary service and their expectations are through the roof. Your staff at Lexus is deserving of your recognition and you should be very appreciative that they represent your company in a way that makes someone like me who appreciates receiving the same type of service I give my clients, and have returned year after year car after car. Christine H. Ruey More

Best customer service ! This dealership makes buying a car a pleasure! Would highly recommend Walter pethick and Karan. I absolutely love my new car and will continue to buy This dealership makes buying a car a pleasure! Would highly recommend Walter pethick and Karan. I absolutely love my new car and will continue to buy my cars here in the future. More

awesome experience as usual with Hofmann Lexus.... Micki was great, as always...... went over everything with me, patient etc etc... keep her!!! cudos to the staff behind the scenes I always get my Micki was great, as always...... went over everything with me, patient etc etc... keep her!!! cudos to the staff behind the scenes I always get my car back with the work complete and looking great More

Excellent vehicle 2015 RX350, excellent buying experience The salesman located the vehicle I wanted, beat competitors price, closed the deal over the phone with a credit card down payment, and the Hoffman sta The salesman located the vehicle I wanted, beat competitors price, closed the deal over the phone with a credit card down payment, and the Hoffman staff finalized all the necessary paperwork in a very friendly and expeditious manner. Tom Ryan and Al Ramos were outstanding. More

Reliable Professional Service Each one of the service coordinators (and I've worked with all) provides professional service. Micki Freeman continues to provide responsive and know Each one of the service coordinators (and I've worked with all) provides professional service. Micki Freeman continues to provide responsive and knowledgeable service. She is emblematic of the good work done by the Service Department. More

Awesome Customer Service When I schedule my 2010 Lexus RX350 for service, I am always extremely please with the care and attention that is given, not only to the vehicle but m When I schedule my 2010 Lexus RX350 for service, I am always extremely please with the care and attention that is given, not only to the vehicle but myself...Doesn't matter which service representative handles my case, I am always extremely please...This particular visit the Service Representative was Lindsey Fenton...Very professional and courteous...My only issue with this visit which has never happen doing previous visit was the exterior cleaning of my vehicle. The vehicle wasn't washed in a manner which would be expectable to Lexus standards...Not a big issue....I guess when you expect the best, that's what you always look for..So thanks again Lexus Service Dept. for a job well done... More

Extremely happy with my new IS 250 F Sport Kevin Schoffield is the best!! He treated us like family, I give him 10 Stars. Was very thorough and patient in showing me EVERYTHING. I highly reco Kevin Schoffield is the best!! He treated us like family, I give him 10 Stars. Was very thorough and patient in showing me EVERYTHING. I highly recommend Hoffman Lexus of East Hartford. Thank you More

Not too happy this time Usually the service is great, this time, they forgot to secure my skid plate and by the time I got home I didn't know what was wrong. After examining Usually the service is great, this time, they forgot to secure my skid plate and by the time I got home I didn't know what was wrong. After examining the issue I determined the skid plate had not been fully secured and it must have caught on something and broke. I brought it back and rather than replacing it, they removed the hanging pieces and told me I was good to go. I questioned if they had replaced it and I examined it myself and saw that a big chunk was missing. They are supposed to be ordering me a new one and now I will need to go back a third time!. Not too happy this time. More

Awesome experience I drove my new Lexus RX350 Sport home on 6-29-15. Love it, but just as great as the car is, my Salesman Kevin Schofield was amazing. I went in the I drove my new Lexus RX350 Sport home on 6-29-15. Love it, but just as great as the car is, my Salesman Kevin Schofield was amazing. I went in the Saturday prior and drove a few different vehicles. He never rushed me, made me feel comfortable and made the whole experience a great one. I have been to many dealers over the past few years for work and personal, I have to say this has been the best one yet. Peter Q. Was amazing along with Rebecca Halprin. However, Kevin was great. This will be the only dealership I will return to. Great environment and staff. More

Great service, fair prices, great people to do business with I called for service a few days ago. I asked for Mickey Freeman. She has been my service person in the past. She really listens and asks pertinent I called for service a few days ago. I asked for Mickey Freeman. She has been my service person in the past. She really listens and asks pertinent questions. I have used Hoffman for service since I purchased my 2001 Lexus (used) many years ago from Bill Jones. The service has always been polite, courteous and most of all excellent. I was always made aware of an estimated cost for needed repairs and also informed if there were items that "could wait until the next service." I know my 2001 Lexus won't last forever and it may seem strange to admit that I have "enjoyed" the service. You have the greatest employees, they are always happy to provide such good service. Sincerely, Madeline Schultz More