Hoffman Lexus
East Hartford, CT
Filter Reviews by Keyword
By Type
1,640 Reviews of Hoffman Lexus
Looking for reliability, and service Bought our first Lexus in 2002, an ES300, from Hoffman Lexus. Over the next 14 years, we never had a mechanical failure and the the one time we had a Bought our first Lexus in 2002, an ES300, from Hoffman Lexus. Over the next 14 years, we never had a mechanical failure and the the one time we had a mechanical problem, the service department came to our rescue. They stayed late (after closure time) for one and a half hours to ensure that not only We were satisfied, but they knew it was 100% correct. All this attention to detail, at no extra charge. Recently, we purchased a 2015 ES350 and a 2016 RX350, and could not be happier. Woody, our sales specialist, couldn't have been more cordial and accomodating in helping get the vehicles we wanted. Between the Lexus standards of reliability and Hoffman's proven record of service we are assured of another great experience. You might find a lower price somewhere else, but I would bet that your service level will be as well. More
Great personal care Jocelyn in service was great, she has been my agent before, she remembered me, explained things well, offered me breakfast and the team delivered the Jocelyn in service was great, she has been my agent before, she remembered me, explained things well, offered me breakfast and the team delivered the car as promise. It was a pleasant and extremely professional experience More
Great service oil change, snow tire changed to all weather...alignment...used a coupon saved some bucks...updates were given on a regular basis...easy on-line appoi oil change, snow tire changed to all weather...alignment...used a coupon saved some bucks...updates were given on a regular basis...easy on-line appointment More
The Best! I was in for a regular service appointment and as always, a great experience. Professional, prompt, competent and a pleasure to work with. I highly I was in for a regular service appointment and as always, a great experience. Professional, prompt, competent and a pleasure to work with. I highly recommend Hoffman Lexus! More
Amazing service! Amazing service, I was provided with the best service and given all the information I needed. Staff were friendly and were very helpful with questions Amazing service, I was provided with the best service and given all the information I needed. Staff were friendly and were very helpful with questions. More
My experience at this location was excellent My experience was awesome. All the employees were so friendly. The representative that assisted me was great. I definitely will go back for all my car My experience was awesome. All the employees were so friendly. The representative that assisted me was great. I definitely will go back for all my car services. More
Recall Love this place always a pleasure to go there. Service is always outstanding and workers always pleasant plus very close to my home. Great customer s Love this place always a pleasure to go there. Service is always outstanding and workers always pleasant plus very close to my home. Great customer service and a very clean location More
It went as planned...(the way it should go) Everything went as planned-Although it was normal maintenance check up, not always are all the issues addressed the way they should be, so I was happ Everything went as planned-Although it was normal maintenance check up, not always are all the issues addressed the way they should be, so I was happy with the overall experience. More
Delivered on time, at a reasonable price. Hoffman keeps the I brought my wife's car in for scheduled maintenance. Hoffman did the service promptly and at a reasonable cost. The RX350 now has considerable mileag I brought my wife's car in for scheduled maintenance. Hoffman did the service promptly and at a reasonable cost. The RX350 now has considerable mileage, over 120. It still runs perfectly and looks great. I am proud to use this car.Thank you Hoffman for your efforts. More
Honest with no pressure! I hate buying a car and walked in thinking that if I get even the slightest feel of the "car salesman" stereo-type I would walk out. Tom Ryan was a s I hate buying a car and walked in thinking that if I get even the slightest feel of the "car salesman" stereo-type I would walk out. Tom Ryan was a straight to the point - honest and accommodating man I would call him a Customer Consultant and Adviser not a salesman. (as I feel it is more appropriate) I had a 350 ES to trade and quite frankly was underwater on the loan and wanted to go to a lease - Tom worked hard with us to keep us in our price point and get us everything we wanted. He will be our go-to guy for future purchases! No BS and painless satisfaction. More








