Hoffman Lexus

Excellent Service Recently purchased a 2013 RX 350 and needed a spare key. Everyone was friendly and professional and the process ran smoothly. (Unlike using this rev Recently purchased a 2013 RX 350 and needed a spare key. Everyone was friendly and professional and the process ran smoothly. (Unlike using this review app!) Very happy with the experience. More

Bad gas Helped out of stater who got bad gas over the holidays. Could have taken advantage of my situation. Was honest, and very professional. Kept me posted Helped out of stater who got bad gas over the holidays. Could have taken advantage of my situation. Was honest, and very professional. Kept me posted each step of the way and stored car for several days until I could return for pick up. More

An easy and quick purchase If it is possible to have a pleasant experience purchasing a car I have had three such experiences at Hoffman. My three RXs have proven reliable, comf If it is possible to have a pleasant experience purchasing a car I have had three such experiences at Hoffman. My three RXs have proven reliable, comfortable and durable. My boys have each also purchased a Lexus as a result of my experience. I would and have frequently recommend Hoffman to family friends and acquaintances. The voluminous paperwork was completed on a timely basis despite the bysentine process the DMV requires. More

good service I tried to get service from another Lexus dealer closer to my home but they were going to charge me $150 more. This is my third experience with your s I tried to get service from another Lexus dealer closer to my home but they were going to charge me $150 more. This is my third experience with your service department and I am highly satisfied. It is well worth the drive. More

Recent Service I have purchased two vehicles from Hoffman Lexus. I have always found Hoffman to be very customer service focused. That same approach applied to my I have purchased two vehicles from Hoffman Lexus. I have always found Hoffman to be very customer service focused. That same approach applied to my recent interaction with Bob DiNapoli on my 30,000 mile service. More

Jocelyn Vincent!!!! This young lady defies the definition of what "Amazing Customer Service" means. She would go above and beyond to make your service experience to be sm This young lady defies the definition of what "Amazing Customer Service" means. She would go above and beyond to make your service experience to be smooth, pleasurable and efficiently. She is the epitome of what Hoffman stands for, Therefore, they are very lucky to have her. More

Excellent service warm atmosphere that's why we bought there From the minute we walked in everyone was pleasant and courteous. Our sales rep was Reggie Plante He was pleasant, knowledgeable, and very patient. From the minute we walked in everyone was pleasant and courteous. Our sales rep was Reggie Plante He was pleasant, knowledgeable, and very patient. We never felt pressured, More

After so Many years, Disappointed! I have been a customer for over 10 years and on my 4th Lexus. I was extremely upset over my last service visit. I have taken each of my cars in for se I have been a customer for over 10 years and on my 4th Lexus. I was extremely upset over my last service visit. I have taken each of my cars in for service religiously whenever service was required at each suggested 5,000 service. I brought my car in for a 25,000 service. As I do each time when I call to schedule an appointment, I asked what the service would entail. I was told I would simply need a tire rotation. At my last 20,000 AND 15,000 mile service I was told the same thing. At one of these I went in, only to be told that there was NO service required. I wasted my time going in and simply received an apology! When I came in for the 25K service , I was informed that I needed new tires at the cost of $1,000 because since the tires could not be rotated on my model and I had refused an oil change at the 20K service, so they did not have the opportunity to view the condition of the tires. Not true! I never refuse service if that is what is needed for the car. Inaccurate comments attributed to me and were placed in my service report. The Center had failed to assess the condition of my tires, had informed me that there were NO issues with my car and at 25K miles, I was told not only that it was dangerous for me to drive my car and therefore the front tires needed to be changed immediately, but that the rear tires would also need to be replaced soon after, at a total cost of $2,000!!! Service call staff need to be better trained on history of customer's vehicles when calling for an appointment. More

Excellent. This is my second Lexus from your dealership.. sales and service staff are highly professional. After factory warranty my Lexus Es 300 has been mainta This is my second Lexus from your dealership.. sales and service staff are highly professional. After factory warranty my Lexus Es 300 has been maintained by my mechanic.This 2001 model has 275000 miles and is running perfect. Did not require any repair except regular routine scheduled maintenance. I still own and operate this car. My new SUV has very low mileage. More

Encourage with level of service My experience was a good one. I was warmly greeted upon arrival and the service level was consistently good all the way through. I'm very encourage My experience was a good one. I was warmly greeted upon arrival and the service level was consistently good all the way through. I'm very encourage by this level of customer service. More