Hoffman Lexus

Consistently good at all they do I recently had a 20K service on my 2016 Lexus. My experience was consistent with every other time I have dealt with this dealership -- very satisfying I recently had a 20K service on my 2016 Lexus. My experience was consistent with every other time I have dealt with this dealership -- very satisfying. The staff are courteous, helpful and friendly. I notice that they smile - seems to me they like their work. In particular, my experience this time with Jocelyn Vincent was very positive. I got clear answers to my questions, without any condescension. I felt well taken care of, and I left there smiling! I would recommend this place for service, and I don't think Hoffman's pricing is astronomical. More

Purchase of a 2017 GX 460 Matt Louis was very knowledgeable and easy to work with. Pleasure purchasing a vehicle at Hoffman Lexus! My wife and I love the informational semina Matt Louis was very knowledgeable and easy to work with. Pleasure purchasing a vehicle at Hoffman Lexus! My wife and I love the informational seminars! More

90,000 mile check up. Excellent service. I had lost some items a few months ago. They must have fallen between the seat and the arm rest, which is a black hole. The peop Excellent service. I had lost some items a few months ago. They must have fallen between the seat and the arm rest, which is a black hole. The people who cleaned my car found them and placed them in the door armrest slot. It was a Costco card and my Insurance card. You have a very honest staff. Bob diNapoli was the service representative who helped us. He was in contact with us during the entire service appointment keeping us in the loop on the repairs. More

First Scheduled Maintenance on 2016 RX 350 Have been a Hoffman customer for over 3 years...every interaction with them is always positive, professional and very efficient. Scheduling a service Have been a Hoffman customer for over 3 years...every interaction with them is always positive, professional and very efficient. Scheduling a service appointment is very easy. When I arrive at the scheduled time, everything from that point on is timely and convenient. Hands down, Hoffman is the best Lexus dealer in CT. More

Joclyn was very friendly, took a good care of me. Felt comfortable to ask questions, friendly hope on my next service she will take care of me. Never met her before , would like her to take care of me Felt comfortable to ask questions, friendly hope on my next service she will take care of me. Never met her before , would like her to take care of me on next service visit. More

A friend in need! Hoffman Lexus! I was driving a 11 year old Lexus purchased from Hoffman which I loved. I took in for an oil change only to find I had broken the front sway bar bar w I was driving a 11 year old Lexus purchased from Hoffman which I loved. I took in for an oil change only to find I had broken the front sway bar bar which had damaged the driver's side drive shaft. Looking at considerable expense which the 11 year old RX330 with 250,000 miles just could not support/justify. I walked into Walter Pethick's office looking for advice and 10 minutes leased a 2017 RX 350. The new car is beautiful. I am on top of the world! Thank you Walter and your staff. Thank you Hoffman. Thank you Lexus. More

Pleasant time This is the 4th car in 6 years that I purchased from Hoffman Lexus. Kevin, always does a great job of making your time there as present as possible w This is the 4th car in 6 years that I purchased from Hoffman Lexus. Kevin, always does a great job of making your time there as present as possible which is a big plus because it takes about 2. Hours to do everything. In the end you drive off in a beautifully detailed car and the knowledge that they will treat you with respect and honisty ever time you go back More

Professionalism of Sales Representative My wife and I were very pleased with the professional manner in which our salesperson handled the details of our lease agreement. We had several inci My wife and I were very pleased with the professional manner in which our salesperson handled the details of our lease agreement. We had several incidents in which we had to change our meeting arrangements and he was most flexible in meeting with us at our convenience. More

Very Professional Everyone was very professional, very helpful, and extremely courteous. Hoffman Lexus has a great team in their service department, very knowledgeable, Everyone was very professional, very helpful, and extremely courteous. Hoffman Lexus has a great team in their service department, very knowledgeable, and customer orientated. The all did what they said they would do and did it on time. More

Friendly, helpful and patient service I have wanted the Lexus IS for years now. I was finally able to convince my husband to visit the dealership and a friend recommended Karan. Obviously, I have wanted the Lexus IS for years now. I was finally able to convince my husband to visit the dealership and a friend recommended Karan. Obviously, I was in love with the vehicle as soon as I saw it, but my husband needed a little more convincing. Karan was great- he knows the cars inside and out and demonstrated their amazing features and benefits in such a way that was non-pressuring and he was very patient with us. I was a little nervous that the dealership might be uppity, but Karan was totally cool, down to earth and very calm when I test drove the car. I, on the other hand, was a nervous wreck!! I would have bought the car that night, but needless to say, my husband was not cool with that. So, for the next couple weeks, he must have texted Karan 1,000 times with questions, went back for another test drive and ultimately came to the same conclusion that I had- we should buy the car. From that point on, Karan and my husband were in constant contact (over Thanksgiving weekend) so that all the paperwork would be ready for us when we went to pick up the car- all we had to do was sign. It was literally the easiest transition to a new vehicle I have ever had. Overall, my visit was a great experience. Not only was Karan great, but everyone else was really friendly, helpful and down to earth. I'm loving my new Lexus and it's easy to forget about the purchasing process when you're busy enjoying a new car, but everything was so easy, simple and breezy, I won't forget the great experience we had. And that's important because I know I will have to be back to the dealership periodically for maintenance, etc. I will definitely feel comfortable visiting again and I'm so happy that everything turned out so well with no hiccups. More