Hoffman Lexus

A satisfied (returning) customer! Informed customers know that there are many dealers with whom to do business. Choosing one means the dealership offers something special and more than Informed customers know that there are many dealers with whom to do business. Choosing one means the dealership offers something special and more than what is standard. As a returning Hoffman Lexus customer, my experiences have consistently been very positive. This time I worked with Tom Ryan, a friendly, informed, helpful, and efficient sales professional. Tom presented us with information about our choice of models and financing options without any pressure. Every detail of the transaction was facilitated by Tom in a personable, caring, and timely manner. Rebecca was thorough in going over numerous technical details about our choice, and it was really helpful to be able to "practice" several commands on site. Peter was efficient and able to explain details of the financing in a clear, straightforward manner. He was genuine in his appreciation of our continued business. All in all, from start to finish, it was a smooth, pleasant experience with welcoming and conscientious staff. Thank you! More

First Class Service as always! Received the same fabulous level of service as always! I can always count on Bob to be a pleasure to deal with and I trust his judgement regarding th Received the same fabulous level of service as always! I can always count on Bob to be a pleasure to deal with and I trust his judgement regarding the service needs of my car. This is my second Lexus; I love the car and the service Hoffman provides - first rate! More

Great Experience Tom Ryan's guidance, personable manner, relaxed approach (no pressure), product knowledge and the efficient manner of procuring the vehicle that satis Tom Ryan's guidance, personable manner, relaxed approach (no pressure), product knowledge and the efficient manner of procuring the vehicle that satisfied our requirements were qualities that impressed us. A very relaxed procedure was followed during the entire process. Rebecca was extremely helpful in explaining the technical aspects regarding the usage of the many features that the car possesses. Hand s on approach was very enlightening. Al Ramos was very thorough in explaining the buying options that were available to us in a professional manner. Everyone we met was warm and welcoming. More

Fabulous Great costumer service and i mean great because she was very polite and helpful with me from the time i came in for my appointment till the end when t Great costumer service and i mean great because she was very polite and helpful with me from the time i came in for my appointment till the end when that great service was completed and again i thank you very very much and will always be back and tell family and friends 😎. More

Great service dept., attentive to customer care. I gave a high rating of these two womens' customer support. They are consistent each time I have serviced my vehicle and helpful. I have been working I gave a high rating of these two womens' customer support. They are consistent each time I have serviced my vehicle and helpful. I have been working with Monica for approximately two years and have no complaints. More

Good but not Great! My significant other and I had been out car shopping for a Lexus and decided to visit Hoffman Lexus. We were greeted by Ethan who assured us he would My significant other and I had been out car shopping for a Lexus and decided to visit Hoffman Lexus. We were greeted by Ethan who assured us he would find us the best possible deal and work within our budget since we wanted to get a used vehicle. At first, we thought this was great since most of the used cars he pulled up in the inventory were certified. We found a 2013 Lexus with pretty decent mileage. We test drove it and liked it, although it did have some minor body repair that needed to be done but Ethan assured us the scratches and small quarter size dent would be buffed out by the time we picked it up. We asked for the CarFax which indicated no accidents/previous damage. We thought this was a steal and placed a deposit. down immediately. Ethan asked us to come back about 4-5 days later in order for the car to be detailed, etc.. When we got home that night, we noticed the car fax that was printed was for a different vin# than on the purchase order. We went back to Hoffman the next day to retrieve the correct CarFax and come to find out the car we placed the deposit on was involved in a previous accident. We decided to opt out of purchasing this vehicle and go for an updated 2015 with low mileage at about 29,000. When we decided to purchase this vehicle, the odometer reading was actually 10,000 more than what was on the website. We decided to purchase the vehicle anyway despite the increased mileage. Ethan did offer a small discount due to the miscommunication which was nice, but when we got home we didn't see that reflected in our contractual agreement. We didn't want to make a big ordeal since it was a small discount. A few weeks ago, we went back to Ethan to see if we can get our hands on a users manual which was not in the car, a cargo net and cargo cover which were not with the car when we purchased it. Ethan could not find any of these items but did offer to order the manual to be mailed to our home. Not sure if that was done, but we will be back on Dec. 7th for the tech event and will follow up then. All of this to say, there were a lot of missteps but overall we love the car. More

New Tires Quick and easy same day service when I had a flat tire and needed to get a new set of tires in a pinch right after the holiday. Quick and easy same day service when I had a flat tire and needed to get a new set of tires in a pinch right after the holiday. More

service visit great customer service , very fast in and out picked up my car in minutes. called with updates and kept me informed with info. about service progress great customer service , very fast in and out picked up my car in minutes. called with updates and kept me informed with info. about service progress More

5 Star Service! I was referred here by a friend after having a horrible experience elsewhere. However, as soon as I met with my salesmen Tom, the entire process w I was referred here by a friend after having a horrible experience elsewhere. However, as soon as I met with my salesmen Tom, the entire process went as smooth as butter! He was very respectful and knowledgeable about the entire vehicle line up. I'm the type of person that does a ton of research and knew exactly what I wanted before going in...with that said, Tom respected that and didn't try to waste either of our times looking at options that I didn't want. Additionally, he truly went above and beyond when it came to my schedule. Short on time, and eager to get in my new car, Tom came in on his day off to make sure everything went smoothly for delivery. Thanks Tom!!! They're a DCU dealership which made the financing and paperwork quick and easy. Overall great experience on sales side, I look forward to seeing how things go for maintenance & service. More

Excellent service My appointment was easy to setup. The service was quick. The staff was nice and the facility was clean. They also offer a breakfast sandwich and bever My appointment was easy to setup. The service was quick. The staff was nice and the facility was clean. They also offer a breakfast sandwich and beverage. More