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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews
Call Dealership (860) 525-3987
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750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

November 16, 2016

EXCELLENT Our experience at Hoffman Lexus was excellent! We were taken care of as soon as we walked in the door and within an hour we had made a decision and si More

by pneis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mendez, Walter Pethick, Peter Quagliaroli
Report | Print
Nov 16, 2016 -

Hoffman Lexus responded

Hi pneis, Thank you for choosing Hoffman Lexus and congratulations on the lease of your new vehicle! We are happy to read that Ryan and Peter were informative and ensured that you were completely happy with your new Lexus. We are dedicated to ensuring an exceptional experience at every visit and look forward to seeing you again when you are in in for service! Let us know anytime you have any further questions or service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 15, 2016

Nice experience Thanks for the free breakfast sandwich, but my Mom didn't get her car washed like she has in the past. Not a big deal oh well. More

by KURTNSUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Report | Print
Nov 15, 2016 -

Hoffman Lexus responded

Hello KURTNSUE, Thank you for trusting Hoffman Lexus for your vehicle service needs. We apologize that your mom’s vehicle was not washed as it normally would be, however we are pleased to hear that you enjoyed our waiting area amenities. We value you as our customer and are dedicated to providing an exceptional experience at every visit. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 15, 2016

GREAT SERVICE DEPARTMENT Great service, Lindsay Fenton is a true asset to the Hoffman Group as she excels in all aspects including communicating with the client, keeping you More

by MARK4291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Report | Print
Nov 15, 2016 -

Hoffman Lexus responded

Hi Mark, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to read that Lindsay and the team provided you with great customer service as well as kept you informed every step of the way. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

November 12, 2016

Excellent Service Excellent! Pick-up and delivery were very timely. Took care of all of our needs and more. We appreciate their attention to detail and going the ext More

by LJPERLSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Report | Print
Nov 14, 2016 -

Hoffman Lexus responded

Hello LJPERLSTEIN, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that our team took care of all your needs and provided you with excellent and timely service to your vehicle. We are here for you anytime you need us and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 12, 2016

Overall an excellent visit Bob DiNapoli took care of our check in and follow up. Have worked with him before on other service calls, any minor service problem was corrected. Hof More

by JUMPGATEK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Report | Print
Nov 14, 2016 -

Hoffman Lexus responded

Hello JUMPGATEK9, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to read that Bob and the team addressed even the minor service needs with your vehicle and provided you with great follow-up. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 11, 2016

Excellent experience Tom was a great salesman. The entire staff was very friendly and helpful The car was in perfect and detailed beautifully. Thanks so much for your help More

by DAVIDR0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Tom Ryan
Report | Print
Nov 14, 2016 -

Hoffman Lexus responded

Hello DAVIDR0, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to read that Tom and the staff were friendly and helpful and that your vehicle was perfect and detailed beautifully. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 11, 2016

service was great . they did clean my car . they did good job. she explain me nice way.i always use this location . even i bought car from different dealer More

by SHAIKHFAYAZ76
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Report | Print
Nov 11, 2016 -

Hoffman Lexus responded

Hi SHAIKHFAYAZ76, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are happy to read that our team provided you with good service and fully explained all the necessary repairs your vehicle needed. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 10, 2016

Service was great except that the person who cleaned the windows left more of a mess than was originally there. I now have to re-clean them. More

by MARCIAEFK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Report | Print
Nov 10, 2016 -

Hoffman Lexus responded

Hello MARCIAEFK, Thank you for choosing Hoffman Lexus for your vehicle service needs. We apologize that your windows were not properly cleaned about your visit; however we are pleased to hear that our team provided you with great service. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. Please let us know anytime you have any further questions or service needs as we are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 10, 2016

new car Ethan was a great person to work with and was the reason the deal happened. Al, he made this harder by no having my right social and nailing me More

by STEVENFOURNIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Ethan Williamson
Report | Print
Nov 10, 2016 -

Hoffman Lexus responded

Hello STEVENFOURNIER, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle. We apologize that your financing experience was less than ideal, however we are happy to know that Ethan was great to work with and made the deal happen. We are dedicated to ensuring an exceptional experience at every visit so please let us know if you have any questions or service needs and we will be happy to address them. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 10, 2016

Recommend The individuals I dealt with were very attentive, friendly and engaging - wanted to meet my needs. Each step of the way, these individuals worked toge More

by PATT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli, Karan Singh
Report | Print
Nov 10, 2016 -

Hoffman Lexus responded

Hello PATT0, Thank you for choosing Hoffman Lexus and congratulations on the purchase on your new vehicle! We are pleased to read that our team was very attentive, friendly, engaging and provided you with overall great customer service. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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