Hoffman Lexus

Unexpected Service Visit My experience was good. My visit was unscheduled. They were able to receive my car right away. Mikki, as always, an experienced service representa My experience was good. My visit was unscheduled. They were able to receive my car right away. Mikki, as always, an experienced service representative, took my service request. No real complaints. She is efficient, knowledgeable and personable. Con: When told that I needed a ride to work in Middletown, immediate response was, we don't go to Middletown. I currently own two Lexus purchased from this dealership. First one purchased in 2003. Both are serviced by this dealer only and have always received a ride or a loaner. Upon notification of this information, a loaner was provided. Apparently, someone cancelled. Con: At the end of the day, I had to place a call to see if my vehicle was ready. To which it was. Petty Con: Did not get offered breakfast. Pro: The clock was reset as a result of daylight savings. I did not take the time to figure out how to reset it. Although a small, task, the fact that it was noticed and corrected was GREATLY APPRECIATED!!! Pro: Always appreciate the vacuumming and washing of my vehicle. More

Awesome Service - Lindsay Fenton is the Best Lindsay was extremely efficient, professional and made the visit super easy. She is a great representative of the dealership and its standards. Servic Lindsay was extremely efficient, professional and made the visit super easy. She is a great representative of the dealership and its standards. Service was awesome. More

Excellent Bob Dinapoli is terrific He's always helpful When ever I have a question he takes time answer it. Extremely friendly and courteous Excellent mana Bob Dinapoli is terrific He's always helpful When ever I have a question he takes time answer it. Extremely friendly and courteous Excellent manager More

good job The service was done well! The painting the rear bumper looks great now - shiny and new. Everyone was very helpful. Car looks great shiny and new. The service was done well! The painting the rear bumper looks great now - shiny and new. Everyone was very helpful. Car looks great shiny and new. More

Very comfortable experience We are extremely satisfied with Hoffman Lexus of East Hartford. I have always taken both of our Lexus for service there. With that said we recommend H We are extremely satisfied with Hoffman Lexus of East Hartford. I have always taken both of our Lexus for service there. With that said we recommend Hoffman Lexus because they have treated us very well. We schedule our appointment with Monica Pelletier and she was very respectful and genuine. I got my Lexus RX service and in a short time we where on our way. Also I really appreciate when I received a follow up from Monica Pelletier thank you.. Hoffman Lexus More

On oing maintenance for my wife's chariot. The service was done promptly and at a reasonable price. The car rides perfectly as I would expect from a RX350. On the highway it is more like flying The service was done promptly and at a reasonable price. The car rides perfectly as I would expect from a RX350. On the highway it is more like flying in an airplane than riding a car. Overall it is a treat to drive. I expect to buy another RX soon. More

Had a noise near my front tire They could not find anything wrong with my car. However, they did an overall checkup to the car, gave it a wash and a vacuum. They instructed me to re They could not find anything wrong with my car. However, they did an overall checkup to the car, gave it a wash and a vacuum. They instructed me to record the noise and situation if it every occurred again. Everyone was very nice and they did what they could to help me. More

Great Service! I had an issue with my car. Bob & Craig addressed the issue for me. Thanks for coming to the rescue gents! I would strongly recommend Hoffman Lexus se I had an issue with my car. Bob & Craig addressed the issue for me. Thanks for coming to the rescue gents! I would strongly recommend Hoffman Lexus service to anyone! More

Wonderful service! I had a gas odor in the car which I was concerned about. When I called the service dept., they told me to bring it in right away. After about an hour, I had a gas odor in the car which I was concerned about. When I called the service dept., they told me to bring it in right away. After about an hour, they determined I had some critters that left some 'gifts' behind, and that was causing the odor. They kindly cleaned it out for me and all is well. They did a terrific job. More

Best service. Thanks Micki ! I will recommend using this service to anyone. She was so nice and easy to work with.This is the reason we keep coming back. I will recommend using this service to anyone. She was so nice and easy to work with.This is the reason we keep coming back. More