Hoffman Lexus

Nice employees, below average cleaning My car was taken right away, no wait. The employees were very professional and personable. Lindsay was wonderful. My only complaint was the cleanin My car was taken right away, no wait. The employees were very professional and personable. Lindsay was wonderful. My only complaint was the cleaning was poor. There were still crumbs on my seats! It was as if they didn't even vacuum the seats! And the foot mats were rinsed and wet but still dirty. I was actually surprised at how poor the cleaning was. They could have done better. And I waited over an hour and a half for this! I'm hoping next time is better. Otherwise, a great dealership. More

Great customer service Staff is pleasant and helpful and they do a great job of keeping you apprised of status of maintenence. I never get the feeling that they are trying Staff is pleasant and helpful and they do a great job of keeping you apprised of status of maintenence. I never get the feeling that they are trying to oversell services. More

Wonderful ! Lindsay Fenton greeted me as soon as I arrived. Lindsay Fenton really knows how to greet and make the customer feel welcome even if it's 7:00 am in the morning. Her congenial personality and knowled Lindsay Fenton really knows how to greet and make the customer feel welcome even if it's 7:00 am in the morning. Her congenial personality and knowledge of the service dept made the wait a pleasure. Looking forward to my next service on my Lexus. More

Awesome Very good dealer. They strive very hard to help customers. Mainly Al ramos and Ryan mendez. Just go in and ask for them to get a great deal Very good dealer. They strive very hard to help customers. Mainly Al ramos and Ryan mendez. Just go in and ask for them to get a great deal More

Our Recent Experience with Hoffman Lexus. Our experience in shopping for a used Lexus was great. The Salesman Carlos listed to us and searched for a vehicle that met our needs. Very respect Our experience in shopping for a used Lexus was great. The Salesman Carlos listed to us and searched for a vehicle that met our needs. Very respectful and kind during our time with him. He took so much time for us we actually felt guilty for taking so much of is time. Our experience with the Finance area was also pleasant as we felt no pressure to buy additional warranties, etc. We would recommend Hoffman Lexus to our Family and Friends. Doug & Debbie Durdan More

It was fabulous...as usual! I feel like the staff goes the extra mile...and then some...to make car buying a lovely experience instead of a dreaded task. I've purchased multiple I feel like the staff goes the extra mile...and then some...to make car buying a lovely experience instead of a dreaded task. I've purchased multiple vehicles from Hoffman Lexus and each experience has been pleasant. More

excellent and timely service Second free check up at 1 year; like the delivery service. Everything was on time. The car is pricey but it is worth it in all respects Second free check up at 1 year; like the delivery service. Everything was on time. The car is pricey but it is worth it in all respects More

They did what they told me they were going to do When I drove in I was meet in a few minutes by a service rep. We went over the maintenance work that was going to be done and how long it would take. When I drove in I was meet in a few minutes by a service rep. We went over the maintenance work that was going to be done and how long it would take. They then did it and I was out the door when they said i would be. More

"Extremely Satisfied" with my recent visit to our service de partment. I do not like that you are forcing me to write twenty-five words in order to say that I thought you did a good job. partment. I do not like that you are forcing me to write twenty-five words in order to say that I thought you did a good job. More

Edit: Made excellent effort to resolve issues Edit: After returning to get the dripping oil problem resolved, I was treated seriously and very fairly. The people here have good conflict resoluti Edit: After returning to get the dripping oil problem resolved, I was treated seriously and very fairly. The people here have good conflict resolution skills and handled themselves very professionally. They diagnosed the problem quickly, advised me of the timetable, offered a loaner car, and even informed me they will purchase a new engine cover. Craig was very apologetic while not throwing the mechanics under the bus, explaining the situation very clearly. I appreciate the extra effort, and am revising my reviews to reflect this. Being in a service technician job myself, I was willing to forgive the botched wheel rotation and balance Hoffman Lexus did during my last servicing, even though I had to return to the service center on a weekend, going painfully slowly on the back roads to avoid permanently damaging my car. However, one of my coworkers noticed a suspicious oil puddle in the parking lot and we tracked it down to my car two days after I visited Hoffman for an oil change. Furthermore, when I opened the hood to check if my oil level was high enough that I could even drive home from work, I found my engine cover was gone. More