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Hoffman Lexus
East Hartford, CT
1,640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,640 Reviews of Hoffman Lexus
September 14, 2016
Good Service We have been very satisfied with the service at Hoffman's. They are efficient and professional This trip it was recommended we install a new set of We have been very satisfied with the service at Hoffman's. They are efficient and professional This trip it was recommended we install a new set of tires. They are wearing evenly but are worn to the point that new tires are needed. My wife did not schedule new tires and discussed it with me upon her return home. We had new tires installed at 33,000 miles and today the millage is between 62,000 and 63,000. How can they wear out in 29,000 miles????. Upon personal visual inspection I found that in no way we need new tires at this time. More
by RICHCC
Verified CustomerEmployees Worked With
Lindsay Fenton
September 13, 2016
Great Experience I purchased a 2016 Lexus AWD is300 from Hoffman Lexus and was very satisfied! My salesman was Michael Ionescu. He was very informative. Michael showe I purchased a 2016 Lexus AWD is300 from Hoffman Lexus and was very satisfied! My salesman was Michael Ionescu. He was very informative. Michael showed and explained all the features of the car and help set up my Lexus Enform account. He was not pushy and was very accomodating andanswered all my questions and concerns. I would graciously refer Michael to anyone that I know that is looking to purchase a Lexus... Sincerely, Thomas Dell More
by Italia2245
Employees Worked With
Al Ramos, Mike Ionescu
September 13, 2016
Oil change I had a very good experience. Only question, I was told he applied a $30coupon to my charges. I do not see it on the statement. Thanks for checkin I had a very good experience. Only question, I was told he applied a $30coupon to my charges. I do not see it on the statement. Thanks for checking. More
by JOANMURPHY33
Employees Worked With
Bob DiNapoli
September 13, 2016
Satisfied customer My visit for service was great. I'm a very satisfied customer. I would definitely recommend family and friends. great sevice and friendly team . FIV My visit for service was great. I'm a very satisfied customer. I would definitely recommend family and friends. great sevice and friendly team . FIVE. More
by asutton1967
Employees Worked With
Al Ramos, Mike Harris, Foy Woody Hammonds
September 13, 2016
Went in for 2016 NX and walked out with 2016 RX - Thank you! Saw Kevin S. at Hoffman in April 2016 to work out a deal for GX. Due to logistical issues with trade-in, was not able to complete deal. Back in the Saw Kevin S. at Hoffman in April 2016 to work out a deal for GX. Due to logistical issues with trade-in, was not able to complete deal. Back in the market this time with a much smaller budget looking for an NX. Test-drove; not what we were looking for. Asked to work out a deal for RX (before test-driving it). Kevin and Sebastian work their behinds off to work out a deal that was in my budget and got us features in the car much more than what I was looking for (more than ecstatic about this). Have already recommended people to go see Kevin at Hoffman, 3 days after purchase! Great team at Hoffman working for the customer, I must say! More
by ZEE_NY
Employees Worked With
Sebastian Chodulski, Kevin Schoffield, Al Ramos
September 13, 2016
Organized and efficient The staff has the servicing routine down pat. Because they are organized and efficient and It happened to be a slow morning, my waiting time was minim The staff has the servicing routine down pat. Because they are organized and efficient and It happened to be a slow morning, my waiting time was minimal. More
by CAPG36
Employees Worked With
Monica Pelletier
September 13, 2016
Breaks needed Wonderful personalized service. Bob was very helpful and insightful. I came in to have the breaks serviced. I was quickly setup with a loaner for the Wonderful personalized service. Bob was very helpful and insightful. I came in to have the breaks serviced. I was quickly setup with a loaner for the day and I was off to work within no time. The service at Hoffman is amazing. More
by Happydriver
Employees Worked With
Bob DiNapoli
September 13, 2016
1st time servicing used vehicle Vehicle was done in time given, fed me breakfast, worked while I waited, scheduled me for a learn the vehicle session, I look forward to working with Vehicle was done in time given, fed me breakfast, worked while I waited, scheduled me for a learn the vehicle session, I look forward to working with Bob again for my next service. More
by SHERI_BATES
Employees Worked With
Bob DiNapoli
September 12, 2016
20,000 mile service I was surprised that the service was completed within the time frame given when I booked the appointment. Derrick helped me with my phone connection/ I was surprised that the service was completed within the time frame given when I booked the appointment. Derrick helped me with my phone connection/Bluetooth. I have never liked the way bluetooth works in the NX, my bluetooth in my Toyota is much more advanced. More
by Linter
Employees Worked With
Derrick, Lindsay Fenton
September 12, 2016
Success - You've talked me out of buying a new care from you Your service center has successfully convinced me not to buy another Lexus product from Hoffman. Too many recommendations for expensive repairs tha Your service center has successfully convinced me not to buy another Lexus product from Hoffman. Too many recommendations for expensive repairs that independent mechanics do not agree with. Have a nice day. More
by ARLEX
Employees Worked With
Monica Pelletier
