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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

July 22, 2016

Maintainer first service Good service for pick up vehicle from home and loan vehicle meantime.Vehicle got back as it was espected in time.Good service..Vehicle was washed and More

by pjashbhai
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve ( vehicle pickup), Karan Singh, Lindsay Fenton
Jul 22, 2016 -

Hoffman Lexus responded

Hi pjashbhai, Thank you for sharing your feedback on your recent service visit. Our service team is dedicated to ensuring your vehicle is running most efficiently and delivering it back to you nicely washed. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2016

good service Sarah was courteous, helpful and efficient. The service was quick and reasonable. It was just for the oil change, but she made sure to check other f More

by RAH0907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Jul 22, 2016 -

Hoffman Lexus responded

Hello RAH0907, We appreciate you choosing Hoffman Lexus for your oil change. Our advisor Sarah is always happy to provide a quick and efficient service visit. Thank you for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2016

My experience Unfortunately, the intermittent problem with my alarm was not solved. However, the service was great. The use of a loaner car was much appreciated. I More

by vadelstein7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Jul 22, 2016 -

Hoffman Lexus responded

vadelstein7, Thank you for trusting Hoffman Lexus! We apologize that your recurring alarm issue was not fully resolved during your most recent visit. Please let Lindsay know when to schedule a new appointment to address your concern. We appreciate you and look forward to seeing you soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2016

Excellent service Rapid service for a problem with fan/motor on heating/ a/c unit. Very fair prices. Great pickup and delivery of loaner car as well. Highly recommend H More

by ALANRMELTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jul 22, 2016 -

Hoffman Lexus responded

Hi ALANRMELTON, Thank you for choosing Hoffman Lexus service to repair your A/C. Our team is dedicated to ensuring your vehicle is running efficiently and you are back on the road quickly. We appreciate your sharing your feedback and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2016

Great Service Called Lexus Inform because car would NOT START, THEY RESPONDED QUICKLY AND EFFECTIVELY Unfortunately the car had to be transported to Hoffman Lexus More

by LWOLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Jul 22, 2016 -

Hoffman Lexus responded

Hello LWOLMAN, Thank you for choosing Hoffman Lexus and sharing your feedback on your recent experience. We are pleased to read our service team was able to repair your Lexus and get you back on the road quickly. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2016

Great service! Sarah did a great job helping with the service of my Lexus. I will only bring my car to Hoffman for service based on how well they always do. More

by DT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Jul 22, 2016 -

Hoffman Lexus responded

DT, We appreciate your feedback on our advisor Sarah. She is always happy to address any questions or concerns you have to ensure your vehicle is well maintained and running most efficiently. Thank you for choosing Hoffman Lexus and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2016

Katz review My husband and I continue to purchase our vehicles from Hoffman Lexus because of their incredible sales and service departments. Brad Hoffman and his More

by RBKATZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Ethan Williamson
Jul 22, 2016 -

Hoffman Lexus responded

Thank you RBKATZ for choosing Hoffman Lexus! We are pleased to read your valued comments on our Lexus team and are always happy to provide an exceptional experience. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 19, 2016

Always great service For the past 9 years, Bob and the rest of the service team greet me professionally and always keep me informed of what the technicians recommend. Work More

by DEBTORGERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jul 22, 2016 -

Hoffman Lexus responded

Hi DEBTORGERSEN, Thank you for continuing to trust Hoffman Lexus service. We value our customers feedback and appreciate your loyalty for the past nine years. We look forward to ensuring your vehicle is running beautifully for the years to come. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 19, 2016

Purchasing a used car for my daughter! How nice it was to work with Tom Ryan who didn't for a moment make us feel that he considered our purchase to be too small to give such excellent and More

by Lynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Tom Ryan
Jul 22, 2016 -

Hoffman Lexus responded

Hello Lynn, Thank you for choosing Hoffman Lexus to purchase a vehicle for your daughter. Tom is dedicated to providing an excellent experience every time. We trust your daughter is loving her new vehicle and we look forward to seeing you in our service department in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 19, 2016

Incredible service and the utmost professionalism! I can't say enough about the experience I had over the weekend. Our suv was having some issues and the engine light came on. I Text a message to my sa More

by KATHLEEN.SHIPPEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Tom Ryan
Jul 22, 2016 -

Hoffman Lexus responded

KATHLEEN, We are thrilled to read about your 5-star experience with Tom and Bob. They are always happy to help resolve your concerns in a quick and efficient way. We appreciate you and look forward to seeing you again. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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