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Hoffman Lexus
East Hartford, CT
1,640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,640 Reviews of Hoffman Lexus
July 14, 2016
YEARS OF SERVICES Micki goes above and beyond to make sure my vehicle is in top shape she has gain my trust over the years, last Friday my AC was not working Micki was Micki goes above and beyond to make sure my vehicle is in top shape she has gain my trust over the years, last Friday my AC was not working Micki was able to accomadate me knowing I have to go to NY for a wedding on Saturday. The best part this service was on the house. will do business again with Hoffman. More
by vividtaste
Verified CustomerEmployees Worked With
Micki Freeman
July 13, 2016
Lease trade Ryan did a very good Job getting me the deal that worked. Very experienced and very thorough. It was a please doing business with him Ryan did a very good Job getting me the deal that worked. Very experienced and very thorough. It was a please doing business with him More
by JCREELY
Employees Worked With
Ryan Mendez, Al Ramos
July 11, 2016
I must say I am very pleased with service advisor! The service advisor is amazingly professional. Monica Pelletier really took good care of me. Feel lucky to have such a helpful person to service my c The service advisor is amazingly professional. Monica Pelletier really took good care of me. Feel lucky to have such a helpful person to service my car. More
by Geegu2000
Employees Worked With
Monica Pelletier
July 08, 2016
Routine Service/Mainenance It is always a pleasure dealing will Hoffman Lexus. Service is always very efficient and wait time at a minimal. Monica was extremely pleasant, know It is always a pleasure dealing will Hoffman Lexus. Service is always very efficient and wait time at a minimal. Monica was extremely pleasant, knowledgeable and efficient. More
by radepaolo
Employees Worked With
Monica Pelletier
July 08, 2016
Great experience as always My car was picked up and droped off on time for service; the staff was super polite and professional, and they also cleaned my car prior to returning My car was picked up and droped off on time for service; the staff was super polite and professional, and they also cleaned my car prior to returning it to me More
by PBODNER0
Employees Worked With
Tim
July 08, 2016
2016 Lexus Carlos is my salesman and his has gotten me into my 3rd Lexus. He is the best, from start to finish in less than 3 hours. He knows how to get the job Carlos is my salesman and his has gotten me into my 3rd Lexus. He is the best, from start to finish in less than 3 hours. He knows how to get the job done. He makes buying a car a great experience. And I love my new Lexus. More
by SPENCER.CAIN
Employees Worked With
Carlos Villavarde, Peter Quagliaroli
July 07, 2016
Everyone was friendly Very enjoy meeting and talking with the saleman, the sale transaction going smooth and fast,,,, Will recommend family and friends for future buys any Very enjoy meeting and talking with the saleman, the sale transaction going smooth and fast,,,, Will recommend family and friends for future buys any new Lexus! More
by MAP1013
Employees Worked With
Al Ramos, Mike Ionescu
July 07, 2016
Great experience on short order! I recently found myself in a situation while visiting family in Windsor CT. Knowing that my 203 LS-430 needed a front wheel bearing, I traveled from V I recently found myself in a situation while visiting family in Windsor CT. Knowing that my 203 LS-430 needed a front wheel bearing, I traveled from Virginia to Connecticut and became increasing concerned about the noise the bearing was making. I was very concerned about making the return trip without the much needed repair. Calling the service department early morning Tuesday after the July 4th (Monday) weekend I was concerned that the service department might be overbooked with carryover work. Ms. Lindsay Fenton took my call and after determining what the problem was, and understanding that I needed to return to Virginia on Wednesday assured me that they could take care of my problem. Lindsey made an appointment for my car and made the decision to proceed with ordering the parts. When I arrived at the service center, Lindsey greeted me and again assured me that this problem could be resolved that day. Unfortunately my car did not cooperate as the wheel bearing was fused to knuckle sub-assembly. This meant that additional parts needed to be ordered and it would take additional time and could not be completed that day. Lindsey was very concerned about my need to leave first thing Wednesday morning, and indicated that she would do everything possible to get the repairs competed as soon as possible. (This included having the parts shipped overnight in order to complete the repairs Wednesday morning.) Lindsey was very professional and communicated all aspects of this repair and problems to me over several phone calls and text messages. I have to say that I have never received better treatment from an auto service center. Hoffman Lexus should take great pride in it's service department and personnel. Not only my service consultant Lindsey Fenton but the technician Gabriel Kuronya, who worked diligently to complete the repairs as quickly as possible. When I picked my car up on Wednesday morning it was running great, with no more noise from the wheel bearing, and an issue with the brakes I was having had been resolved as well. Finally I was given a complete multi-point inspection report indicating that all major systems (including tire wear) where OK. This is service above and beyond! I want to thank everyone on the Hoffman team who made this a great experience. More
by VYRROSM
Employees Worked With
Lindsay Fenton
July 07, 2016
Everyone was great The process was smooth. Everyone was knowledgeable and helpful. I would highly recommend the sales and service department to anyone who asked. The ser The process was smooth. Everyone was knowledgeable and helpful. I would highly recommend the sales and service department to anyone who asked. The service department was very prompt and knowledgeable. More
by JURSOS
Employees Worked With
Ryan Mendez, Peter Quagliaroli
July 06, 2016
Experience with Tom was very nice in all the aspects Tom and all other support staff were very attentive and knowledgeable, answering all my questions on the spot. Service was casual with no pressure app Tom and all other support staff were very attentive and knowledgeable, answering all my questions on the spot. Service was casual with no pressure applied. It was a pleasure working with everyone. Thanks to the whole team. More
by adomingos
Employees Worked With
Al Ramos, Mike Harris, Tom Ryan
