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Holman Honda Centennial

Centennial, CO

4.1
2,605 Reviews
Holman Honda Centennial is a Honda Dealership you can trust and we always strive to put you, the customer, first. Our goal is to treat each of our customers as we would a guest in our own home. Our employees will go the extra mile for you and we are here for all of your vehicle needs. Our customer service and satisfaction is what sets us apart from other dealers. Holman Honda is ready to serve the Greater Denver, Colorado community.
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10750 E Arapahoe Rd

Centennial, CO

80112

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Showing 2,605 reviews

January 25, 2013

Do Not Allow them to take a copy of your Drivers License or ANY credit card! Our AMEX was used in Columbia with a full presentation of my husbands Colorado Drivers License & AMEX just 3 days after it was co More

by braydai
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
General Manager
Jan 28, 2013 -

Holman Honda Centennial responded

Dear Braydai, My name is Rena Marson, I am the Guest Relations Manager at Kuni Honda on Arapahoe. I spoke with your husband regarding his feedback, and, by the way, your husband was not accusing only Kuni Honda but looping us in to his current situation. I want to be equally clear with you regarding our safeguarding policies. Auto dealers are very heavily regulated regarding safeguarding of customer data. Our processes regarding this sensitive information are very stringent. While that does not mean that they are without penetration, as no system is impenetrable, we go to great lengths to safeguard our customer data. We have an outside audit which is performed twice a year to which we have never failed. Your accusation that your situation has been identified and traced back to ONLY Kuni Honda is simply false! Our dealership takes your privacy seriously and is committed to safeguarding your privacy online and in our dealership. When sales or service customers share their information with us digitally, that data is stored in protected databases on secured servers with restricted access. Any paper reproductions are disposed of or saved according to generally accepted safeguarding standards. Our dealership will not share any information you have provided to us with anyone without your consent other than to provide the services you have requested. Upon learning of your situation, we performed a self-audit of our safeguarding systems which did not identify any irregularities. We are indeed sorry for your situation; NO ONE is unscathed in situations like this. We will continue to protect the privacy of our guests. I wish you all the best. Kind Regards Rena Marson Guest Realtions Manager Kuni Honda on Arapahoe 303-708-2061

Jan 28, 2013 -

Holman Honda Centennial responded

Dear Braydai, My name is Rena Marson, I am the Guest Relations Manager at Kuni Honda on Arapahoe. I spoke with your husband regarding his feedback, and, by the way, your husband was not accusing only Kuni Honda but looping us in to his current situation. I want to be equally clear with you regarding our safeguarding policies. Auto dealers are very heavily regulated regarding safeguarding of customer data. Our processes regarding this sensitive information are very stringent. While that does not mean that they are without penetration, as no system is impenetrable, we go to great lengths to safeguard our customer data. We have an outside audit which is performed twice a year to which we have never failed. Your accusation that your situation has been identified and traced back to ONLY Kuni Honda is simply false! Our dealership takes your privacy seriously and is committed to safeguarding your privacy online and in our dealership. When sales or service customers share their information with us digitally, that data is stored in protected databases on secured servers with restricted access. Any paper reproductions are disposed of or saved according to generally accepted safeguarding standards. Our dealership will not share any information you have provided to us with anyone without your consent other than to provide the services you have requested. Upon learning of your situation, we performed a self-audit of our safeguarding systems which did not identify any irregularities. We are indeed sorry for your situation; NO ONE is unscathed in situations like this. We will continue to protect the privacy of our guests. I wish you all the best. Kind Regards Rena Marson Guest Relations Manager Kuni Honda on Arapahoe 303-708-2061

Jan 28, 2013 -

braydai responded

Rena, A) There is no other "current situation" -- other than the time spent down at DMV to get a new drivers license number assigned to prevent future issues. So, to state that he is "looping" Kuni into another situation is untrue and deserves no further explanation .. but nice try. B) A simple apology and lending an ear to a customers concerns is ALL we've ever expected but when such a serious concern that involves government agencies is presented to a business it would be within the "Guest Relations Managers" job description to APOLOGIZE and LISTEN rather than continue to ACCUSE the CUSTOMER. C) Because of the poor handling of this situation we have made sure to spread the word to our friends, neighbors and community regarding our dealings with your dealership. Bad experiences spread far faster than great ones .. unfortunate for Kuni on this one. ~ Cindy Sherman

Jan 29, 2013 -

Holman Honda Centennial responded

Braydai, You’ll have to excuse my previous message if it seemed accusatory. We obviously take situations like yours very seriously and want nothing more than to protect the privacy of our customers. We believe in the processes we have in place to safeguard customer information, and are confident that they work. I want to reiterate that once we learned of your situation, the self-audit we performed of our safeguarding systems reported no irregularities. I apologize that our handling of this situation has left you unsatisfied, I will use your feedback to learn and improve how we handle situations like these in the future. If there is anything we can do to help, please give me a call. Kind Regards, Rena 303-708-2061

January 24, 2013

I am in the beginning process of buying a new used car and I wanted to test drive several vehicles in order to narrow down my choices. I spent several hours with Larry Mendez test driving cars. Larry wa More

by bconnor3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mendez
January 23, 2013

I went to Kuni knowing exactly what I wanted, and was able to work with Larry Mendez and his manager to accomplish my goal. I was a little unhappy when the price that was quoted to me over the phone my a More

by hondabuyer27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mendez
January 23, 2013

I gave these two gentlemen full 5's because they really deserved it. I was greeted by Omar and then quickly introduced to Scott Conley, who took the time to find out what I was looking for which was a CR- More

by berg124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Conley, Omar J
January 22, 2013

Ralph (look for the coyboy hat) was incredibly helpful and knowledgeable. He recognized that the car was the right fit for me and made it work with my budget. He understood my main concerns (smoke odor) More

by TylerMolvig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Benfante
January 22, 2013

Ralph Benfante was a pleasure to work with and devoted a great deal of time test driving several used vehicles and answering a lot of questions that we had. He did not pressure us and he helped make the buy More

by edome
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Benfante
January 22, 2013

It really was a very simple process, not very much pressure, but basically let the excellent quality of our new (used) car settle in and we came back the 2nd day and bought it. The pricing was also ve More

by Pattyclarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serhiy Bardysh
January 22, 2013

Sold me a car that doesn't start right! Told me wait till it brakes down and strands you and we'll look at it! More

by Delimma2112
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat grooms, Doug, John, Roberta
Jan 22, 2013 -

Holman Honda Centennial responded

Dear Delimma2112, My name is Rena Marson, I am the Guest Relations Manager at Kuni Honda on Arapahoe. I do the follow up when you are in our Dealership. I am sorry to hear you are experiencing some trouble with your vehicle. I would appreciate the opportunity to address and resolve your concern. I can be reached at 303-708-2061 or, if email is more convenient Rena.Marson@Kuni-Honda.com. I look forward to hearing from you. Kind Regards, Rena Marson Guest Relations Manager Kuni Honda on Arapahoe 303-708-2061

Jan 22, 2013 -

Delimma2112 responded

You had my vehicle twice to repair it! I returned it 4 days after I bought it with the same recurring problem. It doesn't start right! I just had it up there and when I brought it in the service bay it wouldn't start currently but after that time your mechanics says its starts right up perfect. You never even looked under the hood once. So I'm forced to drive it until it brakes down! That sucks because I'm in the back country ALL THE TiME! That's why I bought it! If it brakes down back there I have no cell reception and can be put in a life or death situation! How's that for piece of mind? I'm not a complainer, I have better things to do with my time then make things up and drive loner cars! I've never had any problems with new vehicles I've bought until now. I even bought your bumper to bumper warranty and your guys wouldn't even pop the hood and try to figure it out. Thanks alot

Jan 29, 2013 -

Holman Honda Centennial responded

Dear Delimma2112, I understand your frustration. We too are never pleased when we can not "duplicate" the concern even though, your Service Advisor heard it. The techician is the only one who is qualified to identify and start the process on finding the problem and, recommending the corrective action. The Technician specifically check 3 things that could be the cause which, all were eliminated as the cause to your concern. Those three things required we "look under the hood". As with any warranty, they will not allow us to replace items on the car hoping that will solve the concern. The burden of proof is on the technician to state that he has identified the concern and the recommend corrective action is "whatever those facts are". I understand your frustration and inconvenience however, at this time we can only again offer you to bring your vehicle back to us when there is a concern and allow us to try to duplicate. Kind Regards, Rena Marson Guest Relations Manager Kuni Honda on Arapahoe 303-708-2061

Jan 29, 2013 -

Delimma2112 responded

Well it's been doing it again and it's not all the time. So I'll do what you told me to do and wait for it to strand me. Also I think your service guy is an idiot because my 2004 vehicle should start right up and not take 3 to 4 seconds to finally turn over. You guys just don't want to fix the problem. Thanks for not standing behind your vehicles like you say. I brought it back 4 days after I bought it. You should do whatever it takes to make this right. You sold me a car with problems. Also I referred a friend to kuni Honda to buy a car and she did. The sales guy said I'd get $100. Never got a dime. I called to ask about it but never got a return call. No big deal, like I said before I'm not a complainer. I just expected more from Kuni Honda.

Feb 04, 2013 -

Holman Honda Centennial responded

Dear Delimma2112, I understand your frustration. We too are never pleased when we can not "duplicate" the concern even though, your Service Advisor heard it. The techician is the only one who is qualified to identify and start the process on finding the problem and, recommending the corrective action. The Technician specifically check 3 things that could be the cause which, all were eliminated as the cause to your concern. Those three things required we "look under the hood". As with any warranty, they will not allow us to replace items on the car hoping that will solve the concern. The burden of proof is on the technician to state that he has identified the concern and the recommend corrective action is "whatever those facts are". I understand your frustration and inconvenience however, at this time we can only again offer you to bring your vehicle back to us when there is a concern and allow us to try to duplicate. Kind Regards, Rena Marson Guest Relations Manager Kuni Honda on Arapahoe 303-708-2061 --------------------------------------------------------------------------------

January 22, 2013

Both Dan and Chris were very informative about the autos that we were interested in. We test drove several cars and never felt pressured to make an immediate decision. We even left the lot and returned a More

by ambra941
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Huber, Chris Ortiz
January 21, 2013

I bought a beautiful new Honda CRV from James Edwards last Saturday. He was very professional, courteous and helpful. I have never had a sales person spend so much time with me, he was very attentive a More

by smangers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Edwards
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