Holman Honda Centennial

WE PURCHASED OUR VEHICLE ONE MONTH AGO AND WE ARE ALREADY IN THE SHOP FOR SOMETHING... WE BROUGHT THE VEHICLE IN ON A TUESDAY, TOLD ME WEDNESDAY THEY HAD THE PART AND IT WOULD BE DONE THURSDAY... EMPHASIZED IN THE SHOP FOR SOMETHING... WE BROUGHT THE VEHICLE IN ON A TUESDAY, TOLD ME WEDNESDAY THEY HAD THE PART AND IT WOULD BE DONE THURSDAY... EMPHASIZED WE NEEDED THE VEHICLE DONE BEFORE FRIDAY AFTERNOON AS WE WERE HEADED OUT OF TOWN. NO ONE CONTACTED ME ON THURSDAY. I CALLED FRIDAY MORNING TO CHECK ON STATUS... STILL NOT DONE AND NOW NOT COVERED UNDER WARRANTY!!!! AS A COURTESY, IT WAS GOING TO BE "TAKEN CARE OF" THEN TOLD ME IT WILL TAKE AN HOUR FOR THE PART... YOU ALREADY TOLD ME THE PART WAS THERE AND THAT IT WOULD BE DONE THURSDAY!!!!!! AFTER THE PART ARRIVES, IT WILL TAKE ANOTHER HOUR TO INSTALL.... OMG!!! SO, SHOWED UP TO THE DEALERSHIP 2.5 HOURS LATER AND THEY SAY.... "PARTS NOT HERE YET..." UMM, WE ARE LEAVING OUT OF TOWN IN 20 MINUTES.!!!! "SORRY, NOTHING WE CAN DO, IT WILL BE ANOTHER HOUR" I HATE THIS PLACE AND WILL NEVER RECOMMEND, NOR COME BACK. THE PROCESS FROM THE SALE TO THE SERVICE WAS AWFUL!!!!!!!!!!!!!!!!!!! MILT ECCLES PROVIDED EXCELLENT SERVICE... BUT THE REST OF YOUR STAFF... USELESS AND DOESN'T CARE ABOUT THE CUSTOMER... PASSING THE BUCK... GIVING xxxx POOR EMPATHY REGARDING OUR PRIOR ENGAGEMENTS... More

UPDATE (4/8/2012): We have experienced an incredible amount of pressure from Kuni to update the negative portions of this review. Although, nothing has actually been resolved. The Service Manager c amount of pressure from Kuni to update the negative portions of this review. Although, nothing has actually been resolved. The Service Manager contacted us (2x) for more information about our issues and in an attempt to rectify the situation. We responded and our salesman (with whom we were quite please, previously) was upset we responded directly instead of going through him. He said since they had fixed our problem and helped us out, we should be more positive. However, we have not received any contact from the Service Manager or any satisfactory resolution to our original issues (NOTE: thanks to the third-party contractor, the services promised have been completed. However, Kuni keeps asking for ways they could rectify the poor relationship, but have not taken any action to do so). Finally, while on the day of the sale the financing and warranty process went without a hitch, it has been a disaster ever since. We have had to make more trips back to the dealership, and experienced a severe lack of communication between the three parties (dealer, bank, and us) when changes were made to the financing package. While we would have previously recommended Kuni (sales, not service), we now feel as if we simply fell for a false sense of security and comfort due to their friendly personalities and initially-low-pressure sales style. Rest assured, the pressure increases greatly once you start down the close process, and continues for weeks after purchase. -----3/30/2012----- I recently purchased a used 2011 Honda Pilot from Kuni. The sales experience was amazing. After looking at 5 different dealerships earlier that day, it was refreshing to work with Randy who was very knowledgeable, friendly and wasn't at all pushy. I even commented to my husband that I was happy to be able to purchase a car from and give our business to Randy as opposed to the other salesman we had dealt with that day. The process was quick and I feel I got a very good deal and am happy with my purchase. We did decide to purchase some additional products (tenting and clear bra) during the finance part of the transaction. After my amazing experience with the sales portion and with Randy I was VERY disappointed in the customer service portion of my experience with the service department. I made an appointment to drop my car off at 9 a.m. to have the work completed. I was told at the time I made the appointment it would be ready by 1 and made the necessary arrangements. When I dropped it off I was told it would take until 5 because "they have been taking their time to make sure they do the job right." I was told they might get it done earlier and call me when it was complete. I did not receive a phone call until 5:20 that evening and it wasn't even from Kuni. It was from a third party who had possession of my car at an off site location. They told me they had not been able to get to it all day and weren't even aware of my car until 1 that afternoon. They also would not be able to get to it until the following Wednesday (it was a Thursday). When my husband called the service department they proceeded to blame the third party (and me) for the mix-up. It is my opinion when you sell me a product, hire it out to a third party and don't make the customer aware of the third party involvement it is very tacky to place all the blame on them when things go wrong. I was dealing with Kuni and it was Kuni's job to deal with the third party. However, when the mix up occurred I got the run around and was expected to deal with the third party to work it out. To date this is still not rectified and I am VERY disappointed with the level of finger pointing and lack of customer service I have received when dealing with the service department. I totally understand that things come up but I find it hard to understand pointing the finger (especially at the customer) and poor customer service. That is what I find unacceptable. Overall, I am VERY pleased with the sales portion of the transaction and would recommend Randy to anyone in the market for a Honda. He was very helpful and even tried his best to work things out with the service issue. More

I purchased a used Honda CR-V in February. I LOVE my new car and worked with James Cruikshank to purchase and he was helpful and friendly. At the time, James Webber was helpful in the finance department. car and worked with James Cruikshank to purchase and he was helpful and friendly. At the time, James Webber was helpful in the finance department. Things quickly changed a few days later. I realized I hadn't used my $150 off my warranty. James Webber did not return my call. I called James Cruikshank who assured me the $150 had been applied. I had more questions about the warranty later and upon closer look of my paperwork, did not see that the $150 had been applied. I again called Webber for clarification, and again, did not receive a call back. I then decided to cancel my warranty. I called Webber to inquire how to do that, and again, no return phone call. He finally calls me back after my 4th message and claims to not know what it's regarding. I am disappointed at the after the sale service. UPDATE: Rena called directly after this posting and apologized for my troubles. She was all shiny and sweet and asked what she could do to make it better. I asked for a discount on a roof rack. She came back and said she was "unwilling" to do that. Not that she couldn't, but wouldn't. That does not show me that I am important. Seriously Rena? A free oil change would have helped, anything to show how "important" I am to Kuni. You spend $20K and expect better. I was the EASIEST sale ever. Saw the car online, came in and purchased without a test drive. Wow. More