Holman Honda Centennial

On Feb 17th we brought out Pilot in for what my wife described to Mr. Butcher as a rattling noise. A service Tech moved the A/C bracket which was touching lines. Tech stated there was a test drive and t described to Mr. Butcher as a rattling noise. A service Tech moved the A/C bracket which was touching lines. Tech stated there was a test drive and the noise was gone. However, when my wife came home that night the vehicle was making the same noise that we took it in for. I personally brought it in a few weeks later. I dropped the vehicle off with Mr. Staab and I had him listen to the noise - He described it as a chirping noise. As a note I could hear the chriping at his computer across the bay from the vehicle over other cars running in the bay. I later was informed that there was a service bulletin to install a taper shim 2 kit, a belt tensioner was also replaced. I inquired why this noise was not better diagnosed, as well as why if there was service bulletin why my vehicle made it out a few weeks prior without being properly diagnosed. I was informed that since my wife described the noise as a rattling that the service tech felt he had taken care of the problem even though the vehicle was still making the same noise. Service bulletins from my understanding are sent out to prevent damage from occuring or causing more damage to a vehicle. I was given the impression that the bulletin was out the first time the vehicle was in. I have since found the service bulletin was date April 10th 2010, and it covers Pilots 2005-2009. I have 2 issues. If this has been a problem since 2005 covering Accord, Odyssey, pilots, and ridgelines as well as the other branch of the company Acura MDX and TL's. Why has honda not corrected this issue from the manufacturing side? #2 if a car comes in with today's computer technology why would it not be flagged to have ever Service bulletin angle checked out? I bought a honda for it's "reliability" and the better service I thought I would receive verses the crappy service I received from Dodge with my previous 2 vehicles. Please take this as constructive criticism. #1 Fix the problem at the plant, don't gamble with this and hope it goes away. I wonder if this had occured outside the 36,000 mile warranty if I would still be covered? What if it had a I took it to a shop outside the dealership? Would I pay out of pocket for it? And if so that's pretty cruddy when you know there are issues with the specifications of some of your engines!!! If I hadn't brought it cause I didn't recognize that there was a sound change or thought it was normal, how long before the timing belt would break due to the rubbing issues and major damage occured due to a broken timing belt - damaged Valves, pistons Etc. Due to Honda's "WE HOPE THAT WE CATCH IT AND SHIM IT BEFORE IT BREAKS INSTEAD OF FIXING THE PROBLEM BEFORE WE SELL THE VEHICLE - ATTITUDE!" #2 don't let something like this happen due to a description of rattling verses chirping especially when there is a common problem with this engine. Will have to see how this dealership handle another Service Bulletin for juddery seats I happen to be having go on right now. Took the vehicle in 3 times for the front seats and only on the 3rd time was it figured out. Oh now there is an official bulletitn out that says we can repair something that we know may break. Do the job right or don't do it at all.I could by an american vehicle and get this same treatment for less money!!! Eric Zuick More

Pat Fogerty was a friendly, knowledgeable salesperson. He listened to our questions and concerns and was able to work out an acceptable trade-in/sale package. Buying a new vehicle can be a trying process. Pa listened to our questions and concerns and was able to work out an acceptable trade-in/sale package. Buying a new vehicle can be a trying process. Pat and the Kuni Honda staff made the experience easier. Thanks More

I hate buying cars...always feel like I am getting taken advantage of in some way. This was not too bad. People were friendly, not too pushy-- even with the extended warranty info...The wait to do the pap advantage of in some way. This was not too bad. People were friendly, not too pushy-- even with the extended warranty info...The wait to do the paperwork seemed long especially since we were paying cash. I would recommend dealership and Pat. More

From Craigslist to Carfax to reading rave reviews about Kuni-Honda, Rick printed the used Accord list "hot of the presses", "2009's with low mlg. don't last long"... Right he was! I liked that I was introd Kuni-Honda, Rick printed the used Accord list "hot of the presses", "2009's with low mlg. don't last long"... Right he was! I liked that I was introduced to the professionals that offered their services...They would be there to answer directly to me smoothing out any and all of my Kuni interactions. Mr. McLaren got my trust in under eight minutes and I still feel like all of my decisions were competent ones. (and I saved money buying within my car-sales, things which I would have spent much more purchasing retail!) The ride around the block turned into a true auto test for the Honda's suspension and handling. Rick understood that 'yes, there are mountains nearby' and did not hesitate to tell me of the Accords fortitude. Larry Miller VW Kia of Lakewood can learn a lot from you all! Thank you for your hard work..I had the easy part choosing a car I have the honor of driving my family around in. More

David was great and very helpful with our purchase and getting us the car we wanted. He let us take the car out for a long test drive and wasn't pushing the car the whole time. I just wish they didn't getting us the car we wanted. He let us take the car out for a long test drive and wasn't pushing the car the whole time. I just wish they didn't try to push the insurance packages soo much, annoying! More

We had an appointment for 3:30 and we waited for less than 2 minutes and since Jessie was still with a client Rick took over showing us the cars we were interested in. He was very easygoing and no pres than 2 minutes and since Jessie was still with a client Rick took over showing us the cars we were interested in. He was very easygoing and no pressure at all. We decided on a CR-V and the purchase process was a breeze. My husband is a diabetic, and since we there longer than anticipated, the staff made sure he got some snacks to hold him over. Everyone was fabulous and we have referred Kuni-Honda to several of our friends and my husband's co-workers. Great job everyone!!!! More

Great customer service from the beginning...Glenn knew his product and made us feel very comfortable throughout....he is a hoot. Class operation...over the top.....we had not purchased a car in 10 years his product and made us feel very comfortable throughout....he is a hoot. Class operation...over the top.....we had not purchased a car in 10 years and this dealership was very professional. Will recomment to others... More

I went in expecting to get a used vehicle. Paul and the rest of the staff at Honda worked hard to get me into a brand new vehicle at a great price! I couldn't have asked for a better car buying experience. rest of the staff at Honda worked hard to get me into a brand new vehicle at a great price! I couldn't have asked for a better car buying experience. My family and I have purchased and leased several cars through Kuni Honda and we intend to keep going back! This dealership has proven to continuously give us great service and great deals on our purchases. Even when I was building my credit they worked with me to get something that was really nice for what I could get approved. This time they worked to get something really nice in my budget. I couldn't be more satisfied! More

Chris Zimmerman was excellent to work with . He was informative and gave us all the information we required to get our service done. We had some brake issues and he called us and discussed the issue w informative and gave us all the information we required to get our service done. We had some brake issues and he called us and discussed the issue with us and then we were able to get the service done without our car staying in the shop, which was great. More