Holman Honda Centennial - Service Center

I liked the way Chris listened to what I needed to have done and he was very efficient. I have always had excellent service quality by the technicians at Kuni Honda. I can only assume this repair will be done and he was very efficient. I have always had excellent service quality by the technicians at Kuni Honda. I can only assume this repair will be the same. More

Great job. Everything I asked for was done on time. Great communication. I was notified promptly, which doesn't happen at all dealerships. I also thought she helped me weigh the cost/benefits of addi Great communication. I was notified promptly, which doesn't happen at all dealerships. I also thought she helped me weigh the cost/benefits of additional services. Felt like she was on my side. More

I gave this top rating because from my first call till when I picked my vehicle up, everything done and said was excellent. When I called yesterday and spoke with Roberta, I was crying as I had lost my k when I picked my vehicle up, everything done and said was excellent. When I called yesterday and spoke with Roberta, I was crying as I had lost my key and had no spare. She settled me down, understood my frustration and told me to get my CRV towed to the service center. When I arrived, she was warm, welcoming, explained what would be done and the cost for same. She was so friendly that I felt I was in good hands. Then she introduced me to Mike who is the shuttle driver and he drove me to my office. Mike was polite, cordial, and friendly as well. By the time I arrived at my office, I was calm as a cucumber. Mike brought me back to the service center later that day when my CRV was ready. Upon my arrival, Roberta was ready for me, explained what was done (I hadn't brought it in for three recalls and they took care of them as well), explained pricing on all in good detail and walked me to my car. She then explained what was wrong with my interior light. Ha. Error was mine and the lights worked fine. She shook my hand, thanked me for my business, and off I went. My experience with Kuni was so positive from the way the phone was answered, to driving away, that I actually asked if there was a way that I could find a survey or something. She pointed me to this web address. Kudos upon kudos to a fantastic team of customer oriented people. I can't wait to go back for my next tune up. I hope you will share this with Roberta and Mike. They're stars. More

I purchased a used 2007 Accord in June from Kuni Honda. I was having issues with the brakes from day one. When I came back to the dealership, Justin Crum made a promise that if the brakes needed to be rep I was having issues with the brakes from day one. When I came back to the dealership, Justin Crum made a promise that if the brakes needed to be replaced he would ensure that promise was kept. After three visits, the brakes failed on the car in the parking lot of my office. Luckily I wasn't on the highway and the brakes finally began to work. Earlier that day I left a message for the Used Car Manager, Brett, who also promised if the brakes needed to be replaced, Kuni would do the work and parts at no cost to me. The service diagnostics finally agreed that the entire brake system needed to be replaced. When I came to pick up the car, I went to Justin and told him the car was in for a brake replacement and I would appreciate his promise to take care of the cost. He went to work on my behalf with the management at Kuni Honda. I don't know how many managers had to be involved in the decision as I waited three hours for their final response. Time notwithstanding, Justin kept me apprised of his progress during my wait. I was thrilled when he finally came to me and said the car was ready and the brake job was courtesy of Kuni Honda. I am totally convinced that Kuni Honda does appreciate their customers and want them to come back on their next purchase of an automobile or service. Justin Crum is a role model for honesty and integrity in the auto business. He lived up to his promise in a most professional and compassionate way. More

I ran over a parking post, didnt want to remove post myself because the bumper was damaged a little, didn't want to make it worse. Rosemary the service specialist had Kevin , service Tech, remove the p myself because the bumper was damaged a little, didn't want to make it worse. Rosemary the service specialist had Kevin , service Tech, remove the post, unscrew my bumper and put back on securely. No charge, then washed my car. More

I brought my New CRV into Kuni-Honda dealership on Arapahoe Rd. for my clear coat, window tinting and ECP applied inside and out. My appointment was for 9 am, I arrived early . Luckily Roberta Ca Arapahoe Rd. for my clear coat, window tinting and ECP applied inside and out. My appointment was for 9 am, I arrived early . Luckily Roberta Callow was the advisor who came to my window. God Bless Roberta, she actually helped me with this new vehicle, because the Men did not go over the inside of my vehicle. Roberta sat with me, showed me what all the buttons did, where the hood release was , went over the radio set up , and the Main thing Roberta showed me which book my code for a dead battery was and told me I would have to enter this code if or when my battery was to go dead or change the battery. She told me my car would be at dealership all day, Roberta wrote me up for a rental car, and I was off for the day. Roberta phoned me mid day to let me know what had been done on my vehicle, and that every thing would be done by 5:30 pm. I came back and Roberta went over all the details that had been performed on the vehicle, Roberta was Amazing, Roberta's service should be commended for answering my questions on this new vehicle, As a customer I am and will always make my appointments with Roberta when I bring my vehicle in for Service. Thank you Roberta so much Rosemary Young More

Everything was great however process was lengthy and my original service rep Stephen went to lunch without communicating my car was done. Roberta took over once I approached her and handled the final check original service rep Stephen went to lunch without communicating my car was done. Roberta took over once I approached her and handled the final checkout very quickly. More

Roberta displayed excellent customer service courtesy. She also provided an explanation of service required maintenance, which offered me peace of mind. I was very impressed with the level of professiona She also provided an explanation of service required maintenance, which offered me peace of mind. I was very impressed with the level of professionalism and customer service. More

I have two Honda vehicles and I have been going to this dealership since 2004 and they have always taken good care of my vehicles and of me. When I wait for service, they give me an estimated time and hav dealership since 2004 and they have always taken good care of my vehicles and of me. When I wait for service, they give me an estimated time and have consistently stayed within their estimate. They have a pleasant waiting room and I like the early morning coffee and muffins. I have never felt pressured to get additional services done. Because I have faith in this dealership, I follow their suggestions and they have kept my 2004 Honda Element and my 2007 Honda Ridgeline in top working condition. The service personnel have all been very cooperative and take the time to answer all my questions. Today I worked with Roberta Callow who was great!! More

I had what might have been my best service visit ever today at Kuni Honda. Roberta took great care of me. She made sure the problem with my car was properly diagnosed, kept me well informed, and answer today at Kuni Honda. Roberta took great care of me. She made sure the problem with my car was properly diagnosed, kept me well informed, and answered any questions I had. Roberta is very knowledgeable and helpful. She worked hard to provide me with a positive experience and succeeded! More