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Holman Honda Centennial - Service Center
Centennial, CO
366 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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366 Reviews of Holman Honda Centennial - Service Center
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September 28, 2012
The GPS/phone system on my new car is amazing. I love it. I went to the dealer for help, and to be honest, they didn't know how to do everything. It would be nice to have a session where someone sets u it. I went to the dealer for help, and to be honest, they didn't know how to do everything. It would be nice to have a session where someone sets up some "destinations" or "speed dial" or "voice activiation" to you can see how this is all done. I would prefer not to be learning with system with the customer service rep. More
by kenders
Employees Worked With
Larry
September 28, 2012
I had to have some repair work done on my Murano that I purchased at Kuni. Roberta made it a pain free experience. Was all in all a great experience. I will definetely work with Roberta if the need arises purchased at Kuni. Roberta made it a pain free experience. Was all in all a great experience. I will definetely work with Roberta if the need arises in the future. Thanks Tammy Richmond More
by tammy.richmond.121
Employees Worked With
Roberta Callow
September 26, 2012
Have done business with this dealer three times in the past and twice the experience was negative. The most recent, I brought my car in for service to fix the TPMS and they returned it without solving th past and twice the experience was negative. The most recent, I brought my car in for service to fix the TPMS and they returned it without solving the problem. The service guy handed me the keys with an idiot light on...hmm? That's seems like a sign not all is right? I tried to disengage the VSA (the reason I brought it in for service to begin with)....wouldn't disengage. The service guy on duty, Chris, does some research. Oh, if the tire pressure light is on the VSA will not disengage. Not to worry, we'll check the tire pressure and get it fixed. An hour later, and many trips around the block to get it to reset, they concluded it needed to go back to service. Unhappy, I ask Chris to have the service manager call me. "Can he call you between 7-7:30AM"? Sure. I get up early and when do I receive that call? 9:45AM. Root cause? The tech didn't do his job right the first time. Sorry, your customer service needs an overhaul. More
by hoovershybrids
Employees Worked With
Chris and Joe (Service Manager)
September 25, 2012
My 2004 Civic Hybrid needed service. The service department accepted the car at a time it was convenient even though it was the day before the appointment. Chris Zimmerman explained to me of the re department accepted the car at a time it was convenient even though it was the day before the appointment. Chris Zimmerman explained to me of the repair needed in a way I could easily understand and by the time of the actual appointment. The most impressive aspects of this repair are they way they worked with me on what I could afford and the speed they returned it to me even though they had to order a part from out of state. I will absolutely return here for service in the future. More
by KGOCO
Employees Worked With
Chris Zimmerman
September 24, 2012
I came in with a number of problems that Chris made right. Although I was very frustrated, Chris kept his cool and only worked towards resolving my issues. Chris is a stand-up service tech and should right. Although I was very frustrated, Chris kept his cool and only worked towards resolving my issues. Chris is a stand-up service tech and should be commended for his hard work. Jack Roldan More
by Coloradobuff
Employees Worked With
Chris 331
September 13, 2012
Roberta was amazing from start to finish. She listened to all of my services that I needed, even though I kept adding on when we were almost complete in setting up the appointment, and was happy to change to all of my services that I needed, even though I kept adding on when we were almost complete in setting up the appointment, and was happy to change that even when I arrived at the dealership. She kept me up to date at all times during the inspection and repairs. She got me set up with a courtesy car roughly the size of my Fit so it wasn't cumbersome to borrow. She was friendly, extremely helpful, and honest. I really appreciated not being pushed into any extra services even though my car is close to needing a full tune up. She did a solid job at earning my loyalty. I've never used the dealer before for service, worried about the service shop treating me like a piggy bank and pushing me into things I didn't need. I'll now be going back for even small things like my oil change when i can make it across town to Kuni Honda. More
by Meg O.
Employees Worked With
Roberta Callow
September 07, 2012
Had gone to dealership to obtain a replacement sun visor which had split. The parts desk checked and determined it was due to a service recall and sent me to service. Once there they checked me in that day, which had split. The parts desk checked and determined it was due to a service recall and sent me to service. Once there they checked me in that day, fixed and cleaned my car for no charge within 45 minutes. Great job! More
by jkuzmich
Employees Worked With
Gene Meadows
August 28, 2012
My experiences with the service department have never been good. This time was no exception. It took an entire 24 hours for them to get back to us and even tell us what the problem was. I have never h been good. This time was no exception. It took an entire 24 hours for them to get back to us and even tell us what the problem was. I have never had to wait that long at other dealerships. They never answer the phone when you do call. You have to wait for them to call you back. When I complained to Ms. Callow, I found her to be rather rude. She made excuses like "Well we've taken in 179 cars today". Not my fault. Maybe you need to hire more help. What happened to the day when the customer was always right? Last time my car was in there, I finally had to drive over there to get to talk to someone as no one was returning my calls. The entire problem could be solved if you were given an estimate in a reasonable period of time. For example, my husband just dropped off his GMC and he will be told this afternoon what the problem is. That is more typical. More
by lucy.k.franklin
Employees Worked With
Roberta Callow
August 28, 2012
great service in a timely manner and no problems afterwards I've always used kuni honda to service my cars including my daughter nikiyah gill afterwards I've always used kuni honda to service my cars including my daughter nikiyah gill More
by william gill
Employees Worked With
service department/gene meadows /
August 07, 2012
I had a great experience working with Raberta, she was always kind a understanding about my situation with my used Jaguar that I purchased from Kuni Honda a few months ago. Thank You! always kind a understanding about my situation with my used Jaguar that I purchased from Kuni Honda a few months ago. Thank You! More
by Kurt Blank
Employees Worked With
Raberta Callow
