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Holman Honda Centennial - Service Center

Centennial, CO

4.1
366 Reviews

366 Reviews of Holman Honda Centennial - Service Center

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August 13, 2015

Clean bill of health on my transmission was a lie Took my car back here since I had had work done here before and had body work done with them recently as well. Asked for someone to look it over, hea More

by jd7077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rena, Dustin Fordyce, Roger
Aug 26, 2015 -

Holman Honda Centennial responded

Jessica, Thank you for the opportunity to address your service concerns. As we discussed, you have been to our dealership a total of 3 times and once to the Body Shop. The last service visit you are referring to was in May 2015, you hit something which resulted in an under mount piece dragging. There is no other written documentation about any other service concern but the dragging piece. You signed that document as well and, we resolved that hanging piece at ZERO charge to you, You are welcome. Jessica, I would appreciate your telling the entire story because you are the one who is not being truthful. Each of the three times you have been to our service department, you have declined all (and there were many) of the recommended services from us and elected to take the “ Know Your Vehicle Report” that we provide with every service, to an non Honda service provider and have the repair work done there. Understand, I respect your right to choose whom you spend your money with, that is why I invited you to ask that service provider you did give all your business to so they could “good will” what you are expecting us to even though, we have done only an oil change and tire rotation and recall work ( recall only a Dealership can perform). You have all the documentation that we discussed, where we made recommendations for service and you declined for us to do any of the repairs. You have a 2003 vehicle with well over 200,000 miles, things will break down and you as the owner are solely responsible for the maintenance . Jessica, you are not entitled to any good will from us and, we respectfully decline any for you. Regards, Rena Marson Guest Relations Training Manager Kuni Honda on Arapahoe 303-708-2061 Rena.Marson@Kuni-Honda.com

August 04, 2015

Excellent Service Contacted by service to schedule appointment for two items purchased. Two service items were scheduled the next day. Work was completed in the time e More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moses Mares
May 06, 2015

Kuni Honda Service Review I took my 2003 Honda Pilot for Battery replacement. The Service Consultant was Ms. Chelsee Zumbach and she provided an outstanding service. She was More

by Ali Baba
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ms. Chelsee Zumbach
December 03, 2014

Fantastic! Always feel taken care of! I have to give a big "thank you" to Ms. Callow at Kuni Honda on Arapahoe Road. She was my life savor this morning. I drove up this morning not knowi More

by CandieWatkins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ms. Callow
Dec 04, 2014 -

Holman Honda Centennial responded

Hello, Thank you for visiting Kuni Honda and writing this five-star review. We also appreciate your kind words about Ms. Callow. We’re happy to have her on the team. Because we understand that the car-servicing process can be stressful, we aim to provide high-quality service so that customers’ experiences are enjoyable. Please don’t hesitate to let us know if more automotive needs arise.

October 29, 2014

all in all it was a great experience! Came in to get an oil change on my 2008 Honda Pilot. Saw that Kuni was having a Sale on the recently damaged cars that were caught in a Hail storm ,an More

by tleisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cox
October 02, 2014

Superb Service from Roger Frank in service Department I own 2011 Honda CRV Special Edition. Current miles 17,800. After i bought new CRV in February of 2011 from Planet Honda in Illinois, There was proble More

by Natu Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Frank & his Manager
June 07, 2014

Incredible Service Center! For starters I called to get a quote on the timing belt/water pump service. I was put in touch with Chelsee who gave me the initial quote. I advised More

by Stewart2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsee
May 14, 2014

Refused to service my car After making an appointment to get my car serviced here (since I bought my car here and had wonderful service then) I was refused service. A week prio More

by EmilyDrake
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
??
March 13, 2014

Roberta at Kuni Honda was really helpful, friendly, and explained exactly what repairs were needed and why. I usually hate going to get work done on my car because I feel like people take advantage of me. More

by MalloryKnight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberta
January 20, 2014

Roberta is wonderful and follows through. Corey on the other hand, doesn't seem to understand customer service. We left the vehicle with him and was told it would be ready the next day around 4pm. We we More

by jman68442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey and Roberta
Jan 24, 2014 -

Holman Honda Centennial responded

Dear jman68442, Thank you for the opportunity to address and resolve your service concerns, I sincerely appreciate it. With your great feedback we were able to review our process and, any training/coaching consideration. You matter to Us! Kind Regards, Rena Marson Guest Relations, Training Manager Kuni Honda on Arapahoe 303-708-2061

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