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Holman Honda Centennial - Service Center
Centennial, CO
366 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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366 Reviews of Holman Honda Centennial - Service Center
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November 13, 2013
The best service I've had at this center to date. Everyone was very helpful and we even cleared up the customer information between my sister and i in the database. We've been trying to resolve that Everyone was very helpful and we even cleared up the customer information between my sister and i in the database. We've been trying to resolve that for quite some time! Roberta was friendly,extremely efficient, and helpful. I've been coming to Kuni for a while now and I could notice the attention to customer service has definitely improved. More
by digidanielle
Employees Worked With
Roberta Callow
November 09, 2013
Thank you Kuni Honda for your wonderful and friendly service! Each time I take my car in for service I feel it is in good hands with people who know their job very well and will not do a second rate re service! Each time I take my car in for service I feel it is in good hands with people who know their job very well and will not do a second rate repair. The facility is immaculately clean and comfortable. Roberta made me feel welcome and kept me informed about the repairs while I waited. I could not have had a better experience. More
by hbarts
Employees Worked With
Roberta Callow
November 08, 2013
I brought my CRV in for its scheduled maintenance. I made an appointment ahead of time. Roberta was waiting for me when I arrived. The service department took my car right away and finished with it, i made an appointment ahead of time. Roberta was waiting for me when I arrived. The service department took my car right away and finished with it, including a wash, when promised. More
by LauraLee100
Employees Worked With
Roberta Callow
November 04, 2013
I pulled into the service center at 7:45 and asked if they could complete an oil change by 9:15 when i had to leave to get my kids to activities. They told me no problem. I waited around until 9:10am a they could complete an oil change by 9:15 when i had to leave to get my kids to activities. They told me no problem. I waited around until 9:10am and went up to ask if the car was finished, a few calls later and was told 15-20 more minutes. I checked in at 9:20, hoping that it was a conservative estimate, still another 10-15 minutes. At this time i began making calls to family members to handle my obligations. At 9:30, again, told it would be ANOTHER 15 minutes. About 9:35 i was offered a loaner vehicle, which made no sense as i didn't have time to return the car later and it would take as long to complete paperwork as it would to hopefully finish my car. At 9:40 i asked the service advisor to take my payment and process the paperwork so i could leave as soon as the car was pulled up front; was told he couldn't do that. sure enough at 9:45 my car came up and no paperwork was done. Had to wait around until for himi to print receipts, tear sheets apart, staple numerous service orders together...ect. Signed my receipt at 9:49 and still another 5 minutes to get out of the service area after finally getting all my paperwork. During this time, one of the shop employees pulled my car out of the bay and went and parked it away from the shop (sure in a hurry to get the car out of line in the bay but no one else could hurry). So at 9:55 left the location. Dont promise a time if you cant deliver it. I asked up front for a commitment and got it - then they failed. This cost me a lot on this given day and inconvenience several people; not to mention missing a large portion of an activity my children were in that wont be repeated again, at this age, at this time in a kids life. No apology from the service tech, no explanation of the "problem" - nothing. Although there are numerous repairs/services that are due on my vehicle, it WONT be done at this location. You dont treat people this way and i wont be treated this way. If this happened in my job; i would be fired on the spot - to bad the same isn't true at this location. DO NOT get your vehicle serviced here. More
by robndenver
Employees Worked With
Roger Frank
October 29, 2013
I come to Kuni Honda for the oil changes and my free for life services and I only want to work with Roberta Callow when I get there! She is the BEST! She is very friendly and nice! life services and I only want to work with Roberta Callow when I get there! She is the BEST! She is very friendly and nice! More
by marybethbrush
Employees Worked With
Roberta Callow is the BEST!!!!!
October 27, 2013
Wow, I got there nice and early, I was greeted by a delightful gal, Roberta. She was informative, pleasant, thorough and made my experience with service a very easy one. The car was done earlier than s delightful gal, Roberta. She was informative, pleasant, thorough and made my experience with service a very easy one. The car was done earlier than she advised....what a nice surprise! She called me right away with details of the inspection and suggestions/recommendations. It was also, WASHED.... Overall, my rating = AWESOME.... I bought my car in New Mexico.....will service it at KUNI, and it isn't even the one closest to my home!! More
by Terin
Employees Worked With
Roberta Callow
October 22, 2013
I purchased a used Lexus from this dealership and have been using their service center for two years. I'm always impressed with Roberta C. She goes out of her way to make sure to keep me informed of th been using their service center for two years. I'm always impressed with Roberta C. She goes out of her way to make sure to keep me informed of the repair work and that my questions are answered. Thank you Roberta! More
by odie216
Employees Worked With
Roberta C.
October 19, 2013
This dealership is terrific. It may cost a bit more and take a little bit longer, but they are far an above the best experience. We have brought both of our Honda's here for all of their maintenance needs take a little bit longer, but they are far an above the best experience. We have brought both of our Honda's here for all of their maintenance needs and have always been satisfied with the experience. I highly recommend them. More
by NGustafson
Employees Worked With
Melborne
October 15, 2013
From the first phone call to the delivery of our completed vehicle Roberta was a gem. She kept in touch with us every step of the way from quoting us a price, honoring a coupon from a competitor, g completed vehicle Roberta was a gem. She kept in touch with us every step of the way from quoting us a price, honoring a coupon from a competitor, getting us a loaner vehicle, and returning phone calls promptly. Class act from start to finish! We will be back!!!! More
by vmarbury
Employees Worked With
Roberta Callow
