Holmes Tuttle Ford Lincoln

This dealership absolutely has the worst service department in the State of AZ possibly in the U.S....They will not answer there phone or return messages and if you did not buy you're vehicle there department in the State of AZ possibly in the U.S....They will not answer there phone or return messages and if you did not buy you're vehicle there it is almost impossible to get them to work on it....I can not rate them on the work they do because you can not get a appointment or anyone to answer the phone... More

This is my seventh purchase of a Jim Click vehicle in the the last 30 years, This purchase experience was the best yet. Chris Clausen, my sales rep was knowledgeable, helpful and not the least bit pushy.or the last 30 years, This purchase experience was the best yet. Chris Clausen, my sales rep was knowledgeable, helpful and not the least bit pushy.or otherwise “hard sell”. When I went back a few days later for additional help, he made himself available and took prompt care of my issues. Also I don’t understand the criticism of the service department. I make an appointment, They are ready for me at the correct time, and I’ve never met a discourteous advisor or other staff member there. My vehicle is ready on time and my advisor stays in touch while I go to breakfast. My vehicles are as clean as I left them. More

Recently purchased 3 vehicles from Holmes Tuttle Ford. Salesmanship and service exceeded our greatest expectations! Salesmanship and service exceeded our greatest expectations! More

Service department is HORRIBLE. Never answer phones and don’t return calls when messages are left! Never answer phones and don’t return calls when messages are left! More

I can't believe how terrible the service has become. The service dept doesn't even return calls. Its unbelievable! STAY AWAY FROM THIS DEALER The service dept doesn't even return calls. Its unbelievable! STAY AWAY FROM THIS DEALER More

Purchased a new 2017 F150 in September of 2017. I never had issures scheduling service until October of 2022. I spent 2 weeks trying to talk to a human in the service department. Left a voicemail I never had issures scheduling service until October of 2022. I spent 2 weeks trying to talk to a human in the service department. Left a voicemail everyday. My wife called and left messages also. No one would answer the phone or call me back. So I took my truck to another service center for some of my work. I was able to schedule my Maintenance for Life on the website. When you prepay for maintenance you want to use it. I was told that the phone system was not working properly and therefore they never received my messages. I am not believe that, since I was able to have the parts department and the receptionist both answer the phone and transfer my call that then went unanswered and then went to VM. It is now February 2023 and I need service for some issues and having the exact same problem with trying to schedule service as I had in October 2022. No humans in the service department answer the phone or return messages. This dealership service department has zero customer service when it comes to scheduling customer service. I guess I will be taking my service needs to another service center. More

We have purchased our last 5 cars here. There service is outstanding! Ruben Hernandez was our sales consultant on our Bronco purchase. We enjoyed our time there and felt like we got a great There service is outstanding! Ruben Hernandez was our sales consultant on our Bronco purchase. We enjoyed our time there and felt like we got a great deal. It only took about 3 hours to complete our purchase. Our financial guy there is so nice and efficient as xxxx. We always have such a great experience there no matter who helps us. Ruben is great at what he does and seems to really care. We actually got a call day after purchase telling us our payment was gonna be $75 lower a month. Never had that happen before. Thanks to all the staff! More

Purchase elsewhere. Buying experience very sloppy. Undervalue trades by 10K below wholesale. Car delivered in damaged condition. Rushed through finance department. Never treated so ruthlessly and unet Undervalue trades by 10K below wholesale. Car delivered in damaged condition. Rushed through finance department. Never treated so ruthlessly and unethically as I was here. Take your $100K to dealerships like Mercedes’ BMW of Porsche who are accustomed to delivering a customer experience commensurate with the a high end vehicle. If the dealers I had dealt with in the past had the car I needed I would have purchased from them. They did not. Lincoln should look hard at how they run these dealerships. I will warn everyone I can about the less than transparent business practices. There is NO consideration for the customer. It’s all about how they can take advantage. In 50 years of purchasing cars, this was the worst experience. 5k over MSRP. Undervalued trades. Poor vehicle delivery condition. Management absent from process entirely. More