Holmes Tuttle Ford Lincoln

We have purchased our last 5 cars here. There service is outstanding! Ruben Hernandez was our sales consultant on our Bronco purchase. We enjoyed our time there and felt like we got a great There service is outstanding! Ruben Hernandez was our sales consultant on our Bronco purchase. We enjoyed our time there and felt like we got a great deal. It only took about 3 hours to complete our purchase. Our financial guy there is so nice and efficient as xxxx. We always have such a great experience there no matter who helps us. Ruben is great at what he does and seems to really care. We actually got a call day after purchase telling us our payment was gonna be $75 lower a month. Never had that happen before. Thanks to all the staff! More

Purchase elsewhere. Buying experience very sloppy. Undervalue trades by 10K below wholesale. Car delivered in damaged condition. Rushed through finance department. Never treated so ruthlessly and unet Undervalue trades by 10K below wholesale. Car delivered in damaged condition. Rushed through finance department. Never treated so ruthlessly and unethically as I was here. Take your $100K to dealerships like Mercedes’ BMW of Porsche who are accustomed to delivering a customer experience commensurate with the a high end vehicle. If the dealers I had dealt with in the past had the car I needed I would have purchased from them. They did not. Lincoln should look hard at how they run these dealerships. I will warn everyone I can about the less than transparent business practices. There is NO consideration for the customer. It’s all about how they can take advantage. In 50 years of purchasing cars, this was the worst experience. 5k over MSRP. Undervalued trades. Poor vehicle delivery condition. Management absent from process entirely. More

If I could give this place 0 stars, I would. This place If I could give this place 0 stars, I would. This place is absolutely AWFUL! Don’t ever go to Holmes Tuttle. They treat you absolutely horribly and If I could give this place 0 stars, I would. This place is absolutely AWFUL! Don’t ever go to Holmes Tuttle. They treat you absolutely horribly and sell you extremely unsafe vehicles. Not to mention they sold me a truck that had NO TRANNY FLUID in it and couldn’t drive it for more than 3 days after buying it. After getting it back from the service department from fixing my tranny, my jack and jack tools were missing and because they were somehow taken while it was at the dealership, I was stuck on the mountain for an entire day with a flat tire that was caused because they sold me a truck that had 3 existing plugs in the tire that were ALL leaking… Also the sales manager Jason Kennedy tried to pose as the general manager Darrin Nicholson by hiding his name tag and telling us he was Darrin when I asked to ONLY speak to Darrin, considering we have been there 4 times talking to other managers who have blatantly told us it’s not their problem and they don’t care. Also want to add that Jason Kennedy (sales manager) was not only extremely rude to us, but told us that Holmes doesn’t service any of their vehicles (used and new) till they hit 90,000 miles so STEER CLEAR OF THIS PLACE UNLESS YOU WANT A BROKEN AND UNSAFE VEHICLE THAT GOES THROUGH ABSOLUTELY NO SAFETY TESTS OR REGULATIONS. You guys are a disgrace! More

Purchased a 2021 F150 from them and noticed a charge on the window invoice for Premium tint. I had the windows tinted myself and asked them what this charge was. They told me for window tint. I asked th the window invoice for Premium tint. I had the windows tinted myself and asked them what this charge was. They told me for window tint. I asked them if I could have this refunded to me. They said yes and I have never received the refund. After arguing with the "Sales" manager, I have given up and called the BBB and am seeking legal counsel. Do not do business with these crooks! More

Took Advantage of my 75 year old Parents If I could put less than 1 star I would. My parents went in last July to trade-in and purchase a new car. They are on a fixed income( they are 75 ye If I could put less than 1 star I would. My parents went in last July to trade-in and purchase a new car. They are on a fixed income( they are 75 years old) and was trying to stay close to their current payment. They walked out with a $687 payment (almost $300 more than their current payment). Looking at the paperwork I noticed the income that the dealer stated on their credit application was over $3000 a month more than what they really make. I called the dealer and asked to speak to a manager to discuss and was told that they didn't do anything wrong and the "income was close to what they made", really?? They would have never qualified for this type of loan without the dealer falsifying the credit application to the bank. I asked to speak to the General Manager and was told they would call me. I never received a call, imagine that! I also told the manager Chris that I spoke with that I guess I need to contact the Attorney General he said "well I guess you do what you gotta do" I shouldn't be surprised. More

Very customer service oriented Service Department was very helpful, both the service representative Garrett Hering and the technician. While there my wife looked at new vehicles and Service Department was very helpful, both the service representative Garrett Hering and the technician. While there my wife looked at new vehicles and we traded in our 2011 F 150 being serviced on a new Explorer. Worked with Bob Schmidt in sales and had a good experience. More