Holmgren Subaru
North Franklin, CT
Filter Reviews by Keyword
By Type
Showing 126 reviews
I had a really frustrating and disappointing experience with the service department at this dealership and would not recommend them. I brought my car in because of uneven tire wear on the front two tire with the service department at this dealership and would not recommend them. I brought my car in because of uneven tire wear on the front two tires and a squeaking noise over bumps. Instead of properly diagnosing the issue, they gave me a vague explanation that didn’t make much sense, claiming “rusty struts” were causing the tire wear, yet they didn’t even perform a tire alignment or provide any clear proof of what was causing the tire wear. On top of that, they tried to upsell me on new front brakes and struts, saying those were causing the noise, without showing anything definitive. What made the situation worse was when I mentioned that I had a lifetime powertrain warranty from a different dealer. The contract I signed for it clearly states that any Subaru dealership in America will honor it. When I mentioned it, the told me right off the rip that they don’t honor it at all and that I would have to return to the Subaru dealership that I got the car at. Even though the issue was not involved with the powertrain, I left with an extremely bad taste in my mouth and immediately called Subaru corporate, which shouldn’t be necessary for something this basic. Overall, it felt like they were guessing and more focused on selling expensive repairs than actually diagnosing the problem correctly or helping the customer. I left without real answers and had to schedule another appointment elsewhere to get a proper inspection. I tried calling the service manager to have a conversation about this but I just kept hearing how he “wasn’t available”. I wasted 180$ on a diagnostic fee that got me nowhere at all. If you’re looking for honesty, transparency, and proper service, I would strongly suggest going somewhere else. This experience was disappointing from start to finish. I will never recommend this dealership to anyone. More
t Trista p was a very nice and friendly not pushy sales person answering all questions on car.jason the manager was also understanding and very pleasant to deal with along with last stop brian as financing person answering all questions on car.jason the manager was also understanding and very pleasant to deal with along with last stop brian as financing was also very nice and friendly. i highly recommend them for used subaru purchases.it was a good experiance and quick and smooth. thank you Holmgren staff job well done More
Friendly employees. Clean showroom. Krista was knowledgeable about the Vehicle I purchased. She is definitely a saleswoman I would recommend. Thank you Krista for the Clean showroom. Krista was knowledgeable about the Vehicle I purchased. She is definitely a saleswoman I would recommend. Thank you Krista for the time you spent showing me the features of the vehicle. More
Great and friendly service. Adriana was a pleasure to speak with. The service rep was very nice. Service was completed in less than one hour. Adriana was a pleasure to speak with. The service rep was very nice. Service was completed in less than one hour. More
Always welcoming sales people, staff surrounding the purchase of a vehicle. This is my third Subaru Forester, the model is just what I need, fills all that helps me get to my destinations safely. This i purchase of a vehicle. This is my third Subaru Forester, the model is just what I need, fills all that helps me get to my destinations safely. This is the number one car for us. Thank you Holmgren Subaru, again. ❤️ More
I came in for a no appointment oil change and was overdue on a 30,000 mile maintenance. I was offered a car to use while the maintenance was done and since Kyle took the time to get to know my needs I was of on a 30,000 mile maintenance. I was offered a car to use while the maintenance was done and since Kyle took the time to get to know my needs I was offered the luxury of keeping the car overnight. I felt taken care of and love Holmgren Subaru, I tell my friends about them and will never go anywhere else for service. Everyone there is friendly and it's a pleasure to be there. More
This was certainly a positive experience. Tom was responsive to my needs and knowledgeable. The dealership operates with full integrity and honesty and really demonstrates doing what is carin Tom was responsive to my needs and knowledgeable. The dealership operates with full integrity and honesty and really demonstrates doing what is caring and right. I highly recommend them More
Our experience with Holmgren Subaru was excellent in every way. Jonathan Stevens, our salesman, Went out of his way to help us with our car buying experience. We recommend this dealership in every w every way. Jonathan Stevens, our salesman, Went out of his way to help us with our car buying experience. We recommend this dealership in every way More

