We went to buy a used 2007 CR-V. Even though it was an as-is car with no warranty, it ran very well and the salesman seemed to know what he was talking about, so after my husband took a look at the inside of the car, we decided to buy it. It took a very long time to get any kind of paperwork done (my husband didn't have a credit score, so that part is understandable), but when we did get the paperwork to purchase, we saw that we were being charged an additional $1000 for 5 years/60K miles worth of oil changes and nitrogen in the tires. We tried to argue with the guy and tell him that we could change our own oil and we didn't need the more expensive tires, but he basically laughed at us and told us that the tires were already on the car. Fine. We lost that battle. We still believed that the car was worth the price, even if it was a little more than we thought. We finally got into the finance office and the finance officer that was working with us told us that even though the car didn't come with a warranty, the bank that the loan was through required a warranty to be on the car, however since we didn't need, want, or ask for a warranty, they were going to absorb that additional cost. We thought that was good because we would not have purchased the car if we were required to purchase our own warranty. We signed the papers and went to get the keys. The team was "cleaning" it and we were asked to wait a couple of hours. i had to return to work, so I asked if we could come pick it up later. The salesman, again, laughed at us and said "it's only a couple of hours." My husband decided to stay and he waited for almost 3 hours for them to be finished with the car. We finally get the car home and look at the loan documents to setup our account with the bank, and we noticed that we were charged an extra $2300 for a warranty. You know, the warranty that the finance officer told us that the dealership would absorb? We realized that we made the mistake in signing the papers with this added charge, and so we called them to figure out what happened. And called them. And called them. We tried reaching them multiple times, and whenever I FINALLY got someone from the finance office on the phone, he said that he had never heard of the dealership absorbing a warranty cost. When I asked what he thought had happened, because obviously there was either a misunderstanding on our part or a lie on the finance officer's part, he said he really couldn't say and that I would have to speak with the finance officer that was on our account, that he was with a customer and would have to call me back. We never received any kind of communication from them even after we called multiple times. They had both my husband's and my phone numbers, as well as email addresses that were on our applications and multiple documents. We realize that we signed the papers and obviously we will make our payments, but we are not impressed with the disrespect that we have received from this business. We will never buy from them again and we will never recommend that someone else goes to them, unless they want to lied to and taken advantage of.