I hate to have to say this, but I can no longer trust Honda Cars of Corona service department. I purchased my Pilot in 2009, and have had it serviced at Honda Cars of Corona ever since. I serviced it every 5,000 miles, relying on their recommendations of what needed to be repaired, replaced or serviced. Last December (12/29 exactly), I had my 100,000 service. Since then I had two more services, one at 105,000 and the last one at 110,000 just a week ago. On my last visit, I was given a list of items that needed to be serviced, replaced or repaired, adding up to over $4,000. One of these items was spark plugs, for over $300. I thought that my 100,000 mile service did this but I was told not necessarily. When I got home I checked my December bill and it clearly stated on the receipt “replaced spark plugs”. I called the service department manager. NO RESPONSE. The next day I called again. Again NO RESPONSE.
Now I wonder if the other items truly need to be replaced. Honda receipts color code issues. Green is its OK, orange its leaning towards needing repair and red it needs repair. All items were green for my 105,000 service. Now they are red. Just like that. This is speculation, but it looks to me like the service department wants to look good and show it is making a lot of money. Now that my car is out of warranty (I purchased an extended warranty that took me to 100,000 miles) they can get me for service that would not be charged to Honda.
Since the service manager wouldn’t return my calls, I sent an email to Honda Cars of America (or whatever the national service center is called). Their response ignored everything I said and just told me I needed to follow the recommended service program. No comment about lying about replacing spark plugs (lor lying about needing to replace spark plugs). No comment about the service manager of Honda Cars of Corona never returning my calls. Basically, they were indifferent to the questionable service I received.
So, stay away from Honda Cars of Corona service. Especially if your car is out of warranty. THEY HAVE CHANGED. THEY ARE NO LONGER THE TRUSTWORTHY SERVICE DEPARTMENT THEY ONCE WERE.