Honda Cars of Rockwall

Have been in contact with a sales rep, Art, this week about a specific vehicle, got prompted to call and put down a down payment to reserve the vehicle. Call the next day and Jarrett took down my card in about a specific vehicle, got prompted to call and put down a down payment to reserve the vehicle. Call the next day and Jarrett took down my card info and stated that the vehicle was secured and in my name. Checking my bank about the next day and the deposit still hasnt processed so I call to figure out what is going on. Art, that I had been dealing with got frustrated with me that I didn't give more info than what was requested and that they can't find where I made the deposit. I get a call back from Art confirming yes, I did provide all info I was asked and it was the used care sales manager I spoke with, who apparently took my info for deposit on a vehicle that had been presold. Upon trying to get clarification on how this occurred Art immediately placed all blame on Jarrett and began trying to sell me another vehicle that is in manufacturing. Asked to speak to a manager and was repeatedly told that it wouldn't accomplish anything, he's trying to get me into a new vehicle now so let's just do that. Called back to speak to the new car sales manager who's name I've forgotten and he informs me that this vehicle has actually been presold for a week, and again starts trying to sell me the vehicle in manufacturing. Now I can only assume that Art has been stringing me along for the past couple days on a vehicle that has not been available this whole time. More

I had a wonderfully easy and friendly buying experience at Honda Cars of Rockwall. From sales, Dale Calhoun, to Finance's Oliver Austin to used car manager Jarrett Watson were helpful, easy to work with. at Honda Cars of Rockwall. From sales, Dale Calhoun, to Finance's Oliver Austin to used car manager Jarrett Watson were helpful, easy to work with. They answered all my questions. I hadn't bought in 17 years and a lot has changed. And all offered to answer future questions which is very generous. Can't recommend them enough. More

Jim is super professional sales with patience and knowledges. I had a very good experience with Honda Cars of Rockwall. knowledges. I had a very good experience with Honda Cars of Rockwall. More

Scott is an awesome guy he helped me clear out a lot of the doubts I had on the vehicle I was looking at, he also went far and beyond my expectations overall a very friendly and caring environment. the doubts I had on the vehicle I was looking at, he also went far and beyond my expectations overall a very friendly and caring environment. More

Typical scummy dealership. Serepticiously included 5k of dealer markup on top line price of vehicle. Approximatly 3k of dealer add-ons included on a vehicle in transit. Quoted Serepticiously included 5k of dealer markup on top line price of vehicle. Approximatly 3k of dealer add-ons included on a vehicle in transit. Quoted me 5k below fair market trade-in value for my trade. Attempted to redirect pricing discussion to monthly payment rather than out-the-door pricing. Upon negotiation they were "potentially willing" to drop 2k of the 5k dealer added markup. Waste of time. Insulting experience. More

This will be my first and last time buying anything from this dealership. It was the typical sales tactics, "let me talk to my finance manager" I am sure we can beat your pre-approved financing. Car price this dealership. It was the typical sales tactics, "let me talk to my finance manager" I am sure we can beat your pre-approved financing. Car price come back with dealer costs, plus perma coat and low jack things that most people don't want. Get past that added costs and get to financing where the quoted rate was 1.66% more than discussed. Asked Justin about this and he had a flippant response. I was ready to walk away from the deal. Now, I get my actual loan paperwork and the financing is .22 more than listed on the paperwork I signed, and not Capital One but Driveway Finance. If you purchase from this dealership, please be careful and read the reviews. More

Experience was painless and both sides walked away with our dignity. Art Sanders was assigned to do our lease deal on a 2022 Accord Sport. Art received our requests, ran the deal down the middle of the fie our dignity. Art Sanders was assigned to do our lease deal on a 2022 Accord Sport. Art received our requests, ran the deal down the middle of the field all the way to the goal line. We agreed in principle to a fair monthly payment and Art handed the deal off to Louis Hollman in finance and we scored on a 3 year lease far below industry average. Man it felt good to deal with a couple of dudes who actually gave firm handshakes and negotiated in good faith. More

STAY AWAY! !! I had trouble with this dealership once before, but received a service coupon and thought I'd give them another chance. My mistake. I paid for a !! I had trouble with this dealership once before, but received a service coupon and thought I'd give them another chance. My mistake. I paid for an oil change and tire rotation. A few days after the service I noticed that they did not do the tire rotation. The reason I knew this is because I recently had new tires put on the back and they were still there. The day I took my car into be serviced I waited almost 2-hours. When I called the dealer to tell them that they charged me for a service they didn't do, the lady asked me if I would like to schedule an appointment and bring it back. I asked her how long it would take and she said that I would just have to schedule an appointment. ARE YOU KIDDING ME!!! YOU FAIL TO PROVIDE A SERVICE AND YOU CAN'T MAKE IT A PRIORITY TO FIX IT. NEVER AGAIN!!! More

I would like to make a complaint on two rude and disrespectful representatives from driveway and I have not heard back. I also am requesting a reimbursement due to the situation I was put in due to disrespectful representatives from driveway and I have not heard back. I also am requesting a reimbursement due to the situation I was put in due to the massive incompetence I experienced when it took 3 months to get the car registered that I purchased from lithia motors for almost $55,000,00. Driveway blamed it on HONDA OF ROCKWALL for messing up the DMV paperwork 3 times. And claimed HONDA OF ROCKWALL WAS UNRESPONSIVE. I incurred a civil penalty at dmv due to this, I’ve taken days off of work to sort this out and I’ve had to borrow vehicles from family members due to whoever is in charge of making sure that a purchased vehicles plates get transferred. I have been mistreated and disrespected. For having spent this much money I would expect that I would’ve been treated better by your company and I intend on writing a bad review on every single website I can find . At katelyns request I also explained my issue and sent my car payment statement to her email. I am requesting that someone call me because I would like to avoid retaining legal representation regarding this matter. This is a horrible company and buyer beware, due to lack of response from anyone I will be posting a horrible review on every website I can find. DO NOT BUY FROM LITHIA MOTORS OR DRIVEWAY OR HONDA OF ROCKWALL. The service was horrible, I was treated horribly. Not the experience you would expect when purchasing an expensive vehicle(AUDI S6). For this review you can thank driveway and lithia motors for being completely careless and unresponsive. More

Tried to buy a used a car. they would not be upfront about the price. Same old games that give car dealers a bad name. I would steer clear of this bunch the review here tell they would not be upfront about the price. Same old games that give car dealers a bad name. I would steer clear of this bunch the review here tell the tale. More