Honda Cars of Rockwall - Service Center

They never answer the phone. Your car is held hostage there. They say they will call with updates. But they don’t. Don’t bother leaving a message. They won’t return it. The phone tree is a joke. Li there. They say they will call with updates. But they don’t. Don’t bother leaving a message. They won’t return it. The phone tree is a joke. Literally no way to get anyone on the phone. Gotta drive up there just to check status of your vehicle. This service department is a mess. Keep hearing how busy they are and they are understaffed. Get it together people. Your customers are so frustrated. More

In 2019, my husband and I bought a brand new Honda Odyssey from Honda of Rockwall. We had been a "Toyota family" for a long time and loved the outstanding service provided by Toyota of Rockwall. Since Odyssey from Honda of Rockwall. We had been a "Toyota family" for a long time and loved the outstanding service provided by Toyota of Rockwall. Since the Odyssey came with more "bells and whistles" and was offered at a slightly lower price, we decided to switch over to Honda. In hindsight, that was a HUGE mistake. For over a year and a half, we have been dealing with technology issues with the Odyssey. We have experienced the following issues (constantly). ~ radio frequently "skips" (sounds just like a skipping record) ~ there is a often a crackling sound from the speaker ~ the entire radio system often powers off (the entire panel goes black) and then seems to reboot itself ~ panel where the speedometer is has gone completely black several times ~ there is often an message that says "No audio connection for FM" OR "Network connection lost" OR "radio unavailable" OR "audio is OFF" ~ the DVD player skips or completely goes black I have many videos and pictures of the issues we have been experiencing. We have shown (and emailed) these videos and photos to the service department and were told that they have to see it for themselves. We left our van at the dealership for two weeks before Christmas (so they could drive the van and see the issues firsthand). They apparently drove the van and did not experience any issues. So, they wanted us to go drive the van around with them, so they could see it happening. Since we were driving out of town, we had to go back to pick up the van. As soon as they pulled the van up and we got in the van, the crackling sound was coming from the speakers and both the radio and DVD player were skipping. My husband went in to get the service person. He and the technician same to witness it (and record it). After returning to town, we left the van at the dealership again, so they could fix the issues (now that they had experienced it for themselves). The van has been there for a week. Now they are telling us that there is nothing they can do about it. According to Honda, the issue is with our cell phones. Apparently, Honda vehicles do not always play well with Apple iOS systems. My husband and I both have an iPhone 11 with the latest iOS versions. My coworker (after my referral) bought the exact same van a few months after we did (from the same dealership), has an iPhone and does not have any issues with her van. It is really difficult for me to believe that all of our issues stem from our iOS systems. If that is truly the case, I would think that Honda would have figured out a solution. Instead, their solution is refer us to our cell phone carrier. REALLY?!? I cannot express how appalled I am by this company and this dealership. I really wish we would have stayed with Toyota. More