Honda North - Service Center

Another Great Customer Service Experience The customer service at Honda North is consistently fantastic, from promptly meeting you at your car when you pull up to the service entrance, to prov The customer service at Honda North is consistently fantastic, from promptly meeting you at your car when you pull up to the service entrance, to providing a free beverage while waiting, to free shuttle service to and from home/work. Everyone from the valets to the technicians to the service representatives treat their customers with a relaxed respect. More

Fast, easy service I was pleasantly surprised at how easy it was to get my car serviced. I waited about 15 minutes in a very nice waiting area and was done. I was pleasantly surprised at how easy it was to get my car serviced. I waited about 15 minutes in a very nice waiting area and was done. More

Routine oil change and detail of the vehicle Honda North is always so nice polite And very professional! Take extra attention to detail and always address your concerns ! I have been very pleased Honda North is always so nice polite And very professional! Take extra attention to detail and always address your concerns ! I have been very pleased with the way they conduct business! More

Fantastic Service Experience Brought my car in for an annual inspection. There was no wait, and they took my car right in. I was offered a free drink while I waited for my car. Th Brought my car in for an annual inspection. There was no wait, and they took my car right in. I was offered a free drink while I waited for my car. The inspection was done in less than half an hour. The staff were incredibly nice and professional! I would highly recommend Honda North for your service needs! More

Unpleasant experience I went as my car was on recall for airbag replacement and the Honda operator made the appointment at Honda North. I was told on the phone that there w I went as my car was on recall for airbag replacement and the Honda operator made the appointment at Honda North. I was told on the phone that there would be NO inconvenience or cost for me the customer. Well there was both. The wait was long for the checking in and rental car arrangements. Then I was asked for a credit card I told him I did not have a credit card. I was then asked if I had a debit card when I asked why I was told it was just to secure the car and they would charge my card and then refund the amount when i returned the car. I told them there was no money on the card so it could not be charged. He then went and got Joe who said I needed a credit card in order to get the rental I then expressed to him that I was told there was no cost to me. Then he went and got a big boss who preceded to tell me I needed a credit card for the $17.98 rental car insurance, non-refundable to me. I was never told by anyone on the phone when the appointment was made that there was a charge for Insurance. Keep in mind this was done in a very crowded waiting area with people listening to my personal financially situation not only was it embarrassing it was humiliating. When I told the big boss that not everyone had credit cards or money in there debit accounts and there must be a reason I was driving a 13 year old car he told me that HONDA Corp did not get reimburse for the rental Insurance so I then offered my car insurance as we all know that rental car insurance is not necessary if you have sufficient car insurance which I have. He then told me that Honda North would cover the $17.98 but he wanted me to know it was paid by them not the corp. Gee I hope he doesn't go broke over $17.98. It should never ever cost the customer anything for a loaner car to have a recall repaired. I also know that car rental insurance is a scam if you have your own car insurance. Thank you for your time, Kim. More

Great service Went in for an oil change - they did that plus checked all the fluids- all within 25 minutes- then spent time explaining everything! Making sure I u Went in for an oil change - they did that plus checked all the fluids- all within 25 minutes- then spent time explaining everything! Making sure I understood the forms. More

Free loaner car Joe was my service advisor and he took good care of me and my car. This was the big 30000 mile service for my 2014 CRV and he gave me a voucher for a Joe was my service advisor and he took good care of me and my car. This was the big 30000 mile service for my 2014 CRV and he gave me a voucher for a free loaner car from Enterprise. I usually wait but I needed to do a few chores so the loaner was a big bonus. Thanks for everything. More

Great service!! Went out of their way to answer a couple questions I had... Always feel so relaxed there with the comfy chairs free drink and very fast service Went out of their way to answer a couple questions I had... Always feel so relaxed there with the comfy chairs free drink and very fast service More

Love it From the moment I drove into the building I was treated with great respect and everything was clearly explained to me. The rep that handled my visit From the moment I drove into the building I was treated with great respect and everything was clearly explained to me. The rep that handled my visit was the best I have dealt with in all the years I have been bringing my Honda Civic to your establishment. More

The Excellence in Customer Service I have owned a few cars in my life time, and have been to lots of Dealerships for service on my cars, but I have never experienced the incredible Cust I have owned a few cars in my life time, and have been to lots of Dealerships for service on my cars, but I have never experienced the incredible Customer Service then at Honda North. I was greeted with a smile, was told what was going to be done, and waited in the service area waiting room which was very comfortable. When my car was ready,the service person explained everything, asked if I had any questions, handed me the repair sheet, and I left with a smile. Since this was my first time for service at Honda North, I hope all future service calls will be as enjoyable. I will recommend Honda North to friends and family. More