Back

Honda North - Service Center

Danvers, MA

4.7
863 Reviews

863 Reviews of Honda North - Service Center

Sort by
June 05, 2015

Happy It was fast and efficient which allowed me to plan my day after that appt. I've always been treated very well at every visit I've made for service. More

by jj4734
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
?
Jun 05, 2015 -

Honda North responded

Dear jj4734, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your service was completed quickly as to eliminate any conflict with the rest of your day. At Honda North we understand that your time is valuable. We strive for quick and complete service each and every time as to limit any inconvenience. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 04, 2015

Couldn't be happier There was some mix up with my appointment. It did not show up on my schedule. Vic Gillespie accepted my car anyway despite being a very busy day. More

by Cmbh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie and Brian in rental cars.
Jun 05, 2015 -

Honda North responded

Dear JCM, Thank you for taking the time to share your recent Honda North experience with us. I apologize for the mix-up but am glad that Vic was able to get your vehicle in for service and get you a loaner car for the day. No matter how busy the dealership is, we will always do our best to accommodate each and every customer to the best of our ability. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

Jun 05, 2015 -

Honda North responded

Dear Cmbh, Thank you for taking the time to share your recent Honda North experience with us. I apologize for the mix-up but am glad that Vic was able to get your vehicle in for service and get you a loaner car for the day. No matter how busy the dealership is, we will always do our best to accommodate each and every customer to the best of our ability. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 04, 2015

Perfectly easy experience. Courteous, efficient and thorough Vic Gillespie set up my appt for 90,000 mile check up, kept in touch with me during the day and helpfully explained what was being done. My loaner car More

by JCM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie, Brian in car rentals and a nice guy who signed me out at the end of the day.
Jun 05, 2015 -

Honda North responded

Dear JCM, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic kept you updated throughout the day on the progress being made on your vehicle. At Honda North we believe it is very important to keep an open line of communication with our customers. This enables you to ask any questions you may have and allows us to fill you in with the details of the service. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 04, 2015

Aweome service in and out quickly Went to Honda for an oil change that was part of my maintenance program. Came up to the car right away and I was out of there in less than 30 minutes More

by zelda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember, my bad
Jun 05, 2015 -

Honda North responded

Dear Zelda, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you were able to get your oil change done quickly and that your received excellent customer service during your visit. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

regular scheduled maint. service is always excellent .I feel I am always treated fairly .No surprises when I pay my bill.Courteous employees. comfortable and clean waiting More

by hondaboat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know name
Jun 05, 2015 -

Honda North responded

Dear hondaboat, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you always receive excellent service at Honda North and that you find our dealership to be a comfortable place to wait for service. At Honda North we take great pride in being honest and upfront with our customers. We do not believe in surprising our customers with unexpected expenses or upselling them with services they don’t need. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

Air conditioner problem Spent a lot of time diagnosing problem;hopefully they resolved it. Waiting area is pleasant. Blah blah forcing the word count here. Just 3 more words. More

by Why
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Jun 05, 2015 -

Honda North responded

Dear Why, Thank you for taking the time to share your recent Honda North experience with us. I am glad that our technicians were able to diagnose and repair the issue with your vehicle. If for any reason you believe that the problem is not 100% fixed, please contact the service department as we would take care of this immediately. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

Service Review Rating based on high level of Customer Service and great communication. Never any pressure ...provided options. Access to service contact made the p More

by Food.Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jun 05, 2015 -

Honda North responded

Dear Food.Guy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you had a great experience with our Service Department. At Honda North our focus has always been and always will be customer service. We believe that keeping an open line of communication with our customers as well as being honest and upfront is the only way to do business. As an Employee Owned Company, we do not believe in pressuring customers into decisions. We want our customers to make their own informed decision with our help. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

30K service + No complaints ... Your Service Advisor VIC was a pleasure to work with and followed up all promised calls. We Love Honda and our Element "Ellie". Hope More

by Ellie181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Jun 05, 2015 -

Honda North responded

Dear Ellie181, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic took excellent care of you and “Ellie” during your recent service appointment. At Honda North we believe that keeping an open line of communication with our customers is very important. We take pride in updating customers with the progress that is being made with the service and of any unexpected issues that may arise. Thank you for your business and we look forward to seeing you and Ellie at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 01, 2015

Scratches on my car from car wash went in for a oil change Honestly when I went in first time the man helping me had an addititude already then when I noticed scratches marks on my car after getting it back af More

by Adames
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
May 31, 2015

Very Happy with my new dealership. Excellent customer service. Nice to have a trustworthy place to both purchase and service my vehicles. My buying experience was great. No pressure, f More

by bradybunch-1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Awful with names, can't remember
Jun 05, 2015 -

Honda North responded

Dear bradybunch-1, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you have found Honda North to be a dealership you can trust in terms of both sales and service. At Honda North we take great pride in the way we treat our customers. We believe that treating customers with respect, honesty and professionalism is the proper way to do business. Thank you for being an advocate of Honda North and thank you for your business. We look forward to doing business with you in the future. Sincerely, Honda North Danvers, MA www.HondaNorth.com

...
40
...