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Honda North - Service Center

Danvers, MA

4.7
864 Reviews

864 Reviews of Honda North - Service Center

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May 31, 2015

Very Happy with my new dealership. Excellent customer service. Nice to have a trustworthy place to both purchase and service my vehicles. My buying experience was great. No pressure, f More

by bradybunch-1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Awful with names, can't remember
Jun 05, 2015 -

Honda North responded

Dear bradybunch-1, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you have found Honda North to be a dealership you can trust in terms of both sales and service. At Honda North we take great pride in the way we treat our customers. We believe that treating customers with respect, honesty and professionalism is the proper way to do business. Thank you for being an advocate of Honda North and thank you for your business. We look forward to doing business with you in the future. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 30, 2015

express service with a hot coffee during a very short wait. quick service, nice place to wait and very helpful during the review of the Multi-Point Inspection. friendly service reps and I drove away with a was More

by marineguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Petro
Jun 05, 2015 -

Honda North responded

Dear marineguy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that the service on your vehicle was completed quickly and that the Service Advisor took the time to go over the Multi-Point Inspection with you. At Honda North we believe that the Multi-Point Inspection is a critical part of every service. This gives you a brief summary of the wellbeing of your vehicle and can also make you aware of some things that may need to be done in the future. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 30, 2015

Oil Change Pulled into the express lane to get an oil change and was met by a technician. My car was done in less than 30 minutes. More

by davidcorle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Jun 05, 2015 -

Honda North responded

Dear davidcorle, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you were greeted promptly upon arrival and that your oil change was completed quickly. At Honda North we understand that your time is valuable. We strive for fast and complete service as to eliminate any inconvenience. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 30, 2015

Excellent Service The service was a pleasant experience because the service advisor , Timothy O'Keefe, was very complete in his review of the service and what the techn More

by neighbor11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy O'Keefe
Jun 05, 2015 -

Honda North responded

Dear neighbor11, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Tim provided you with a complete recap of your service. At Honda North we believe that the explanation is the most important part of any service. By providing an explanation, you are aware of what was completed and what services can be expected in the future. This also gives you the ability to plan ahead for the next service. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 29, 2015

service on my honda fit It was done in reasonable time and a pleasure working with Vic Gillespie! She kept well informed about my service as well as what would need to be do More

by cvburd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Jun 03, 2015 -

Honda North responded

Dear cvburd, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that the service to your Honda Fit was completed in a reasonable time frame and that Vic kept you up to date throughout the day. At Honda North we believe that keeping you updated is the most important part of any service. By keeping an open line of communication we are able to relay an estimated cost and time of completion. Thank you for your business and we look forward to seeing you at future service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 28, 2015

Service Operation I am a new customer. I was very impressed watching the service operation for the first time. The Service Department at Honda North runs like a well- More

by kdspm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie
Jun 03, 2015 -

Honda North responded

Dear kdspm, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you found the Service Department to be running like a well-oiled machine. That is quite a compliment! At Honda North we understand that your time is valuable. We are always looking for ways to improve our process and increase productivity in hopes of eliminating any inconvenience to our customers. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 27, 2015

quickly performed the work I requested I came in to have the MassDOT inspection/emissions test performed, as I just moved to Massachusetts from Connecticut. I leased my vehicle from Hond More

by matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
stephen bouchie
May 28, 2015 -

Honda North responded

Dear Matt, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you received the same high level of customer service at Honda North as your previous dealership. Being the only Employee Owned Dealership in Massachusetts, we take customer service very seriously. Whither it be a complimentary beverage, car wash or vacuum, customer service is always our number one priority. Thank you for your business Matt and welcome to the Honda North family. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 27, 2015

efficient oil change - express service The service rep was informative and attentive as well as accurate on wait time. Very nice waiting area. Clean area with nice coffee shop too. More

by monkeymom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
wish i could remember
May 28, 2015 -

Honda North responded

Dear monkeymom, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your Service Advisor was informative and provided you with an accurate wait time for your vehicle to be serviced. We understand that your time is valuable. We always strive for a fast and complete service as to limit any inconvenience. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 26, 2015

great job My experience at Honda North was a fast, efficient and friendly service. I was impressed. I would recommend Honda North. I think my next car will More

by wca2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DOn't recall his name
May 26, 2015 -

Honda North responded

Dear wca2000, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your recent experience was fast, efficient and friendly. These characteristics are a major focus of ours at Honda North and I am happy to see that you have recognized them as a part of your positive experience. As an Employee Owned Company, your satisfaction is always our number one priority. When you are in the market for a new Honda please let us know as we would love to show you around the lot and show you what vehicles we have to offer. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 24, 2015

Needed to have subharness installed. Did a great job! It had previously been determined that the IMA subharness had to be replaced. I had also mentioned a couple of other issues when I made the appointme More

by jthaskell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
May 26, 2015 -

Honda North responded

Dear jthaskell, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Tim O'Keefe caught this in his notes and was able to reiterate the recommended services that were mentioned when the appointment was made. At Honda North customer satisfaction is our number one priority. Offering a high mileage discount based on the number of miles on your vehicle is something our customers seem to really enjoy. We offer all kinds of little offers and incentives to make what is normally a boring service visit more exciting. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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