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Honda North - Service Center

Danvers, MA

4.7
864 Reviews

864 Reviews of Honda North - Service Center

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May 19, 2015

Oil Change As usual the service at Honda North was superb. We brought our 2015 Honda EXL in for an oil change and were pleasantly surprised that it only took 20 More

by stevec726@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All service employees..
May 19, 2015 -

Honda North responded

Dear stevec726, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your oil change was completed in a timely manner and that you are accustomed to receiving great service at Honda North. As an Employee Owned Company, your satisfaction is our number one priority. Each member of our staff has a vested interest in your experience while you are at our dealership. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 19, 2015

Service was excellent I came in for an oil change.it was a pleasant experience plenty of magazines TV and a complimentary drink! The wait is short More

by Gigi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do. Not remember his name but was very pleasant.
May 19, 2015 -

Honda North responded

Dear Gigi, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that that your oil change was completed quickly and that you found our waiting area to be pleasant and comfortable. As an Employee Owned Company, your satisfaction is our number one priority. We believe that a complimentary beverage and a comfortable place to sit and watch TV is very important. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 19, 2015

first service at Honda North This was my first experience with the Honda North service department. While it was for just an oil change, everything went very smoothly. I liked the More

by shaker6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not recall thier names
May 19, 2015 -

Honda North responded

Dear shaker6, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you were greeted by a member of our staff upon arrival and that your oil change went smoothly. At Honda North we do our very best to operate orderly and efficiently. At Honda North we believe that the explanation is the most important part of any service. By explaining what was done and what can be expected in the near future, you are able to plan ahead. An explanation also provides our customers with an understanding of what they are paying for. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 18, 2015

excellent as always I have been a customer of Honda North for over 15 years and have always experienced excellent service. More

by Happy Grandmother
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak
May 19, 2015 -

Honda North responded

Dear Happy Grandmother, Thank you for taking the time to share your Honda North experiences with us. The Honda North Team would like to thank you for your business over the past 15 years. We truly appreciate loyal customers such as yourself. I am happy to hear that you experience excellent service each time your visit our dealership. As an Employee Owned Company, your satisfaction is always our number one priority. Thank you again for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 16, 2015

Recall: excellent job Everything was excellent yesterday when I took my CRV for a recall work on the door locks. I was greeted promptly and all was done fast! More

by Ec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 19, 2015 -

Honda North responded

Dear Ec, Thank you for sharing your recent Honda North experience with us. I am happy to hear that the recall work on your CR-V was completed quickly and efficiently. As an Employee Owned Company, your satisfaction is our number one priority. Providing quick and accurate service is something we strive for and something that we always try to improve. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 16, 2015

oil change always a pleasant experience, everyone is friendly, knowledgeable and helpful. Car and I are in and out in a timely manner. Thanks...for your efficien More

by Andie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn't get his name
May 19, 2015 -

Honda North responded

Dear Andie, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you had a pleasant experience with our Service Department and that you found our staff to be friendly, knowledgeable and helpful. At Honda North we understand that your time is valuable. We strive for quick and accurate service each and every time as to limit any inconvenience to our customers. As an Employee Owned Company, your satisfaction is always our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 16, 2015

Good experience Overall I went in to have an inspection sticker done and and Oil change. I like that I can go without an appointment. I waited for a reasonable amount of tim More

by ritadel15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chin
May 19, 2015 -

Honda North responded

Dear ritadel15, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you enjoy the convenience of our Express Service Lane and that you were able to get your inspection sticker and oil change done is a timely manner. After each service, your Service Advisor will explain what was completed and what services can be expected in the near future. This gives you the ability to plan ahead so that there are no unexpected services needed. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 15, 2015

Good Job! Just had my car inspected and got an oil change. Appreciated the man who took my car in telling me they were very busy and that it would take about More

by fixit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky
May 19, 2015 -

Honda North responded

Dear fixit, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Lucky provided you with an accurate time frame in which your vehicle would be done and that you found our staff to be friendly and efficient. Unfortunately some days at our dealership can be very buys and simple tasks such as an oil change can take longer than usual. I apologize for the wait but I am happy to hear that you were satisfied with your service. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 15, 2015

2008 Honda CRV Service This service was for 94,000 miles and cost about $450. Joe was courteous with full explanations and follow up by phone. The car had been vacuumed and More

by xxxxx
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Giacometti
May 19, 2015 -

Honda North responded

Dear xxxxxxx, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your service appointment went well and that Joe explained the service in detail. At Honda North we believe that the most important part of each service is the explanation. By explaining what was done and what can be expected in the near future, you have the ability to plan ahead. An explanation also provides our customers with a sense of comfort as they know exactly what they are paying for. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 15, 2015

Employees helpful during service Employees very helpful and customer friendly during request for service which included the need to re-connect (pair) a Bluetooth device and routine oi More

by Pilot Jim 2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben, Lucky
May 19, 2015 -

Honda North responded

Dear Pilot Jim 2012, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you found our employees to be friendly and helpful during your service visit. As an Employee Owned Company, each employee has a vested interest in your experience and satisfaction. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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