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Honda North - Service Center

Danvers, MA

4.7
874 Reviews

874 Reviews of Honda North - Service Center

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May 12, 2015

Service Excelllence As always, the service provided by Honda North is excellent. Regular service and an issue were addressed and I was given information letting me know More

by elg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael? Steve Bouchie
May 14, 2015 -

Honda North responded

Dear elg, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that our Service Department was able to complete your regular service and also address an additional issue resulting in an excellent experience. At Honda North we believe that the most important part of your service is the explanation. By explaining what was done and what can be expected during future appointments, you are able to plan accordingly. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 12, 2015

Handled my questions and issues quickly and effectively. I took the car in to check on a brake noise and it turned out to be something minor, but I learned more about what caused this from your service repre More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Rep
May 14, 2015 -

Honda North responded

Dear "Honda", Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that the brake noise you were hearing turned out to be something minor and that you learned a little along the way. At Honda North we believe that the most important part of a service is the explanation. By explaining what the issue was and how it was repaired, our customers feel more confident in the work we do and why it is done. An explanation also allows our customer to plan ahead as they find out what services can be expected at future appointments. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 10, 2015

Integrity and Courtesy This company takes the stress out of car buying and service with straightforward honesty and courtesy. They're why I drive past closer dealerships inc More

by jc2lately
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
May 13, 2015 -

Honda North responded

Dear jc2lately, Thank you for taking the time to share this fantastic review with us on Dealer Rater. I am glad that you find Honda North to be an honest and straightforward dealership. We take great pride in giving our customers truthful and honest answers. This enables our customers to make their own informed decision. The Honda North team would like to thank you for your business and for choosing Honda North. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 09, 2015

The usual excellent service I received the usual excellent service. I've been bringing my car To Honda North since 2002. It is a wonderful business to deal with. More

by Ec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep
May 13, 2015 -

Honda North responded

Dear EC, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you received the same excellent service you are accustom to during your most recent visit. At Honda North your satisfaction is always our number one priority. Thank you for your ongoing business over the past 13 years. We truly appreciate your dedicated business and loyalty. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 09, 2015

Efficient and Courteous I was greeted by Kyle who asked about the reason for my visit. The service department quicky checked the car out, found the problem, and completed rep More

by cg67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn, Ed Dake, David, Bryan
May 13, 2015 -

Honda North responded

Dear cg67, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your vehicle was repaired quickly and that the repair was covered under warranty. At Honda North we understand that car repairs can often times be costly. We are always happy to tell our customers when their repair is covered under warranty as it is not always the case. I am glad that a Sales Consultant was able to show you the new CR-V while your vehicle was being repaired. It is a great way to pass the time. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 09, 2015

Excellent! I took my car in for just a simple oil change, and I was in and out in 25 minutes! Thank you for such efficiency and courteous service. More

by Doris1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Howell, and I don't know name of the other person.
May 13, 2015 -

Honda North responded

Dear Doris1019, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your oil change was completed quickly and efficiently as to eliminate any inconvenience. At Honda North we understand that our customer's time is valuable. We strive for quick and complete service each and every time. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 08, 2015

OK, but lack attention to detail As far as I can tell the maintenance and repairs were all done satisfactorily and in time/cost quoted. The quality of the work was very good. What i More

by MotherShip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
May 08, 2015

wonderful service What an enjoyable experience. The service was very quick and i was so impressed with the caring involved. I brought my 15 year old son and wr were b More

by coco123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie.
May 13, 2015 -

Honda North responded

Dear coco123, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you received excellent customer service during your recent visit. As an Employee Owned Company, your satisfaction is always our number one priority. At Honda North we believe that the small things such as a complimentary beverage and a comfortable waiting area make a big difference. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 06, 2015

Swift and thorough in and out Took my 2014 Honda CR-V in yesterday for its 5000 mile oil change - its first since I purchased it. I was surprised when I called for an appointment More

by NancyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm sorry, I forgot to get his name!
May 06, 2015 -

Honda North responded

Dear Nancy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your oil change was completed quickly through our Express Service Lane and that you enjoyed a complimentary beverage while you waited. Our Express Service Lane handles every day tasks such as oil changes, light bulb replacement, wiper inserts etc. This allows us to be more efficient and results in a shorter wait time for our customers. As an Employee Owned Company your satisfaction is our number one priority. Thank you for your business Nancy. We look forward to seeing you and your 2014 CR-V at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 06, 2015

always pleased always a delight to take my car in for service or anything else it may need. Everyone is always very friendly Thanks everyone for taking care of my More

by Katrinawill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember, sorry
May 07, 2015 -

Honda North responded

Dear Katrinawill, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that everyone was friendly and attentive to your needs. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 07, 2015 -

Honda North responded

Dear Katrinawill, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that everyone was friendly and attentive to your needs. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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