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866 Reviews of Honda North - Service Center
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December 12, 2014
Service visit 12/8/2014 Annual state inspection. Very friendly, quick service. This is my third civic. All of my interactions with sales and service staff have bee excellent. Annual state inspection. Very friendly, quick service. This is my third civic. All of my interactions with sales and service staff have bee excellent. IU would highly recommend. More
by brujolito
Employees Worked With
?
December 09, 2014
Frustrating and disappointing experience I called and made a 9:00 am appointment 5 days before and then dropped my vehicle off the night before my 9am appointment. We called and informed the I called and made a 9:00 am appointment 5 days before and then dropped my vehicle off the night before my 9am appointment. We called and informed the service department the day before that we would be dropping the car off that evening so hopefully they could get started earlier than the 9am appointment. We were assured that the car would be worked on no later than 9am if not earlier. We stated that the car needed to be picked up by 2pm the day of the service appointment. On the day of the appointment we had a family emergency and needed my car. At 11:00am we called to find out if/when the car would be done and were told that it hadn't been on yet. When we asked why since it had been there since the night before and we had a 9am appointment we were told that since we didn't need it until 2:00pm they figured it could wait. I find it completely ridiculous that making an appointment 5 days before means nothing and they just work on their own schedule. Why bother even scheduling appointments if you aren't going to honor them??? On top of everything they didn't vaccum the front of the car or put it through the car wash.... I have never been to a dealership where they didn't at least put the car through the car wash! Even jiffy lube runs a vaccum through the car after they service it. More
by krisanne.butler
Employees Worked With
Service department
December 07, 2014
Oil change service and checking new vehicles for son in law A good experience dealing with people at Honda North, They were very fair and a quick turn around in the express lane. Also spoke with sales person f A good experience dealing with people at Honda North, They were very fair and a quick turn around in the express lane. Also spoke with sales person for info on new vehicles for a family member. More
by GAK102748
Employees Worked With
Tim, service, Zach sales
December 06, 2014
Great experience As always, Honda North treated me well and did a great job. Thank you for having such and excellent service department and performing work on-time a As always, Honda North treated me well and did a great job. Thank you for having such and excellent service department and performing work on-time and at the quoted price. More
by bclinton52
Employees Worked With
Mike S, Vic.
December 04, 2014
express service I went in for an oil change and was out within 30 minutes. My only regret is that I was unable to use the Black Friday incentive. I went in on that I went in for an oil change and was out within 30 minutes. My only regret is that I was unable to use the Black Friday incentive. I went in on that day and was told that the wait would be nearly 2 hours. I chose to go back later. More
by Elaine Howe
Employees Worked With
suzie madden
December 03, 2014
Good with one exception Service tech was excellent and experience was very good except at check out I tried to uses 50 dollar coupon for referring a friend. I was told at che Service tech was excellent and experience was very good except at check out I tried to uses 50 dollar coupon for referring a friend. I was told at checkout that the tech had to take the 50 off she could not. Logic tells me that a cashier usually deals with coupons. Not here. She said I could go back to the tech and he could do it. I decided no as he would have to reprint the slip(many pages) I have had the coupon for 2 years and wanted to use it today and it wasn't to be therefore I could not give u all 5 stars. Need to try harder, sorry. Also cost was similar to what I used to pay for my Volvo a bit higher than expected even though it was stated at checkin without tire balance and rotation More
by Desmojc
Employees Worked With
Eric
November 30, 2014
Always GREAT service Always a great service. Employees are always very friendly and very attentive even with customers worried about every little noise and rattle, like me Always a great service. Employees are always very friendly and very attentive even with customers worried about every little noise and rattle, like me. On the waiting area, the heating could be turned up a little. Thank you. More
by mfabris
Employees Worked With
Lucky
November 30, 2014
Always a great experience No one likes having to have their car serviced but these guys make it painless. Every customer service oriented business should follow the same proto No one likes having to have their car serviced but these guys make it painless. Every customer service oriented business should follow the same protocol as Honda North. Keep up the great service! More
by cerbonecooper
Employees Worked With
All Service
November 27, 2014
Service staff are courteous, knowledgable and prompt. They keep the customer informed about the status of their vehicle. I will not hesitate to return if the staff are courteous, knowledgable and prompt. They keep the customer informed about the status of their vehicle. I will not hesitate to return if the need arises. More
by rfreder
Employees Worked With
Pat Zollo
November 25, 2014
Greated by grumpy service tech Scheduled service online. At arrival to dealership service tech told me there was a 2 hour wait as he was walking away from me. Called service manag Scheduled service online. At arrival to dealership service tech told me there was a 2 hour wait as he was walking away from me. Called service manager the next day. Manager was friendly and told me to come in right away. Offered to fill gas tank for free. Service was quick but gas tank was not filled as promised. It was the same grumpy technician from the day before, so I didn't want to go back to ask why the gas tank wasn't filled. Stuck with a 60k mile service plan at this dealership, so I will send my husband to get all other services done. Hopefully it will be better than the first experience. More
by loubarrows
Employees Worked With
Dave?
