Honda North - Service Center

Tons of work on my 2001 civic Customer service is incredible. They are honest and thorough, patient and professional. The service department is the reason I chose to buy a new car Customer service is incredible. They are honest and thorough, patient and professional. The service department is the reason I chose to buy a new car there just two weeks ago. More

Quick Express Service I took my car in through the express line for a quick standard service, oil change and filter. Lucky was great, he met me right away and took my car I took my car in through the express line for a quick standard service, oil change and filter. Lucky was great, he met me right away and took my car in. I brought in some work to do while waiting when Lucky came in quicker than I expected to let me know the service was done. He also informed of an upcoming recall on the fuel pump which was very helpful. Thanks Lucky! More

Basic oil change replacing lost key I waited quite a long time but they completed satisfactorily everything that I went to the dealership for. When I told the rep that I needed to leave I waited quite a long time but they completed satisfactorily everything that I went to the dealership for. When I told the rep that I needed to leave soon because I had to go to work she said as soon as it's ready I'll let you know. When it was ready she came right over. More

Service was great. Service was excellent. My car was ready when they said it would be and they even pulled it up close so I wouldn't have to walk to get it because it w Service was excellent. My car was ready when they said it would be and they even pulled it up close so I wouldn't have to walk to get it because it was raining. More

Happily Surprised I didn't expect so much for just an oil and filter. The evaluation of the condition of my car was unexpected and very thorough. Thank You I didn't expect so much for just an oil and filter. The evaluation of the condition of my car was unexpected and very thorough. Thank You More

I-Level Service In general, I'm happy with the service I received at Honda North. I was called when the multi-point inspection was completed and given accurate quote In general, I'm happy with the service I received at Honda North. I was called when the multi-point inspection was completed and given accurate quotes for the work that needed to be done. I was not super happy about the price - the cost of the labor here is very steep. In the end, though, it was my decision, and I didn't feel coerced into getting the work done there - it was really about the convenience and trusting Honda North to be more honest than a random mechanic I would have to find on my own. The only other feedback I have is that I had asked about a technical service bulletin regarding paint that was issued for my car when I made my appointment by phone, and I don't believe that they looked into that. Again, my fault for not bringing it up when I brought the car in, but I got up an hour early to bring the car in before work and my brain was just not functioning yet. I'll have to make sure to ask the next time I'm in. In summary, I am still a fan of Honda North, plan on continuing to go here, want to buy my next Honda here, but might choose to go with an independent mechanic with a lower labor rate for expensive repairs in the future to save money. More

Great service! Great experience! Brought my car in expecting to spend $$$ but both costly parts I needed were still under warranty! The employee who worked with me ( Great experience! Brought my car in expecting to spend $$$ but both costly parts I needed were still under warranty! The employee who worked with me (Vic) was very friendly and called me with an update everyday which was very helpful! She also did a great job of explaining each part and the reason it was needed in a way I could understand. Thanks so much Honda and especially Vic for a painless and stress free car service! More

making an appointment I made an appointment online for an oil change to be done on my car, as my schedule is very busy. When I got there and said I had an appointment, I w I made an appointment online for an oil change to be done on my car, as my schedule is very busy. When I got there and said I had an appointment, I was told they don't take appointments. When I explained I made one online at the Honda North website and asked if they wanted to see my confirmation email, the man said that they take people first come first served and "no one looks at the appointments". I felt that was really rude and my time wasn't valued as a customer. Luckily I was able to get in at the time I made my appointment or I would have been more upset. Why have it so that I can make an appointment online if "no one looks at them". I don't think that was something appropriate to say from a customer service perspective. Luckily I only have one more oil change on my service plan, as I will be taking my future oil changes somewhere that I can make an appointment and my time is viewed as valuable. More

Oil change Thank you for being so helpful and quick with my oil change.I was in a rush and my car was in and out in no time. I appreciate it more than you know. Thank you for being so helpful and quick with my oil change.I was in a rush and my car was in and out in no time. I appreciate it more than you know. More

Typical Oil change I went in for a routine oil change. Overall I was pleased with the service. However I was not pleased that I scheduled my appointment for 8:30 and I w I went in for a routine oil change. Overall I was pleased with the service. However I was not pleased that I scheduled my appointment for 8:30 and I was there early. But was met with close to a 2 hour wait time. Looked like they took a bunch of walk-ins before me. So what was the point of scheduling a appointment? If it wasn't for the overall quality of customer service, I wouldn't of taken my car there, or agreed to that wait time. More