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Honda North - Service Center

Danvers, MA

4.7
865 Reviews

865 Reviews of Honda North - Service Center

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October 18, 2014

Inspection sticker I only had to wait 10 minutes for the state inspection to be done, they gave me a coupon for a free beverage, plus they vacuumed and washed my Fit for More

by Carolineepp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember
Oct 21, 2014 -

Honda North responded

Dear Carolineepp, Thank you for taking the time to share your recent Honda North experience with us. I am glad that your service was completed quickly and that you enjoyed the complimentary vacuuming and car wash that we provide. At Honda North we believe that the little things make a big difference. As we strive for 100% customer satisfaction, these small details make all the difference. Thank you for choosing Honda North. We look forward to seeing you at your next scheduled maintenance service. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 18, 2014

First service of my CRV I did not realize that it was for free.The service was quick and seem to be done right. I was also able to buy touch up paint for my car. More

by FCatino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Madden
Oct 21, 2014 -

Honda North responded

Dear FCatino, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that your service appointment went well. When you purchase a new car from Honda North, your first oil change is always free. This is one of the ways we say “thank you” to our customers. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 18, 2014

A quick easy visit for service. Stopped in for oil change & tire rotation and I was out in about 20 minutes! Lucky was very professional and made sure I was comfortable. More

by hedetnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chan
Oct 21, 2014 -

Honda North responded

Dear hedetnie, I am happy to hear that you found Lucky to be a professional and accommodating member of our team. At Honda North, we like to make sure all customers feel comfortable, no matter how long their visit is. I’m glad that your service was completed quickly and that you were back on the road in only 20 minutes. Thank you for your business. We look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 13, 2014

The Service Department needs work I visited the service department for scheduled maintenance on my 2014 Civic. It was a very unpleasant experience. Both the gentleman who appeared to More

by taramham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
Oct 17, 2014 -

Honda North responded

Dear taramham, Thank you for taking the time to share your recent Honda North experience with us. We take these reviews very seriously as we use them to make internal improvements to our dealership. Your review has been brought to management so that they can review exactly what happened. Unfortunately, Sunday is one of the busiest days of the week at Honda North and services can take a little longer than they otherwise would. I would like to apologize for the fact that you were misinformed about the price of your bill. There must have been some miscommunication on our part that will be reviewed. We hope that you come back to Honda North so that we can rectify this issue by providing you with excellent service. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 10, 2014

15,000 mi. service Brought vehicle in for oil change, tire rotation and 15,000 mi. service. Everyone I dealt with was wonderful, from the greeters to the service reps. More

by davenjo21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Oct 17, 2014 -

Honda North responded

Dear davenjo21, Thank you for choosing the only Employee Owned Dealership in Massachusetts. I am very happy to hear that you found our staff to be friendly and helpful. At Honda North, we try to keep a friendly and upbeat atmosphere in our dealership. This provides a better work environment for employees and a better experience for our customers. Thank you for taking the time to share your recent experience with us. We look forward to seeing you and your Pilot at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 10, 2014

Airbag system alert/on Very tactful in dealing w my car problem . Billing is factful. People are pleasant every time I visit . Service they provide was great. Timing and wai More

by Burzing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic/lucky/joe
Oct 17, 2014 -

Honda North responded

Dear Burzing, Thank you for taking the time to share your recent Honda north experience with us. I am glad to hear that your service was completed quickly and efficiently. At Honda North, we strive for fast and accurate service. We know that your time is valuable and we do everything in our power to get you back on the road quickly. Thank you for your business and if there is anything else we can assist you with, please call Honda North. We would love to hear from you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 10, 2014

Efficient It was a good experience. Comfortable surroundings, good coffee and interesting conversation with other customers. Sorry all the buttons on this surve More

by Edbell
Customer Service
Recommend Dealer
Yes
Employees Worked With
Don't know
Oct 17, 2014 -

Honda North responded

Dear Edbell, Thank you for taking the time to share your recent Honda North experience with us. Thank you for letting me know that there are issues with the buttons on the survey. I will look into this problem to avoid this in the future. I am glad that your service was efficient and that you enjoyed your time at Honda North talking with other customers over a cup of coffee. I also love the coffee we serve in the café! Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 09, 2014

inspection sticker I was able to drive right in and have my car inspected. It needed a brake light to pass inspection and that was quickly installed and I was back on t More

by beth.kossuth.9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Oct 09, 2014 -

Honda North responded

Dear beth.kossuth.9, Thank you for your 12 years of business! We appreciate your dedication and loyalty to Honda North. I am very happy to hear that your inspection sticker was completed quickly and that you were back on the road in a timely manner. This is our goal each and every visit. As I mentioned to cahills4 below, although you have been a long time customer, we continue to push ourselves to make Honda North the best dealership it can be. Thank you for this great review. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 08, 2014

service It was a short stay in the service dept. The work was done so quickly that I didn't even get myself situated in the waiting area. More

by Stephen LaMonica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
USPS
Oct 09, 2014 -

Honda North responded

Dear MrLaMonica, Thank you for taking the time to submit your comments and rating of Honda North on Dealer Rater. We appreciate you taking the time to do so. I am happy to hear that your service was done quickly and completely. This is our goal for all service visits. If there is anything we can do for you in the future please don’t hesitate to call Honda North at any time. Thank you for supporting the only Employee Owned Dealership in Massachusetts. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 08, 2014

Always a Great Experience My family has purchased five cars from Homda North since 2001 and each of us has been greatly pleased with the quality and service. You can't ask for More

by cahills4
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Madden
Oct 09, 2014 -

Honda North responded

Dear cahills4, Thank you very much for your 13 years of business. We truly value our dedicated customers. I am happy to hear that you have been satisfied with both our Service Department and Sales Department over the past 13 years. Although you have been a loyal customer for many years and know how our dealership runs, we are always striving to make your next visit better than your last. Thank you for supporting the only Employee Owned Dealership in Massachusetts. We look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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