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Honda North - Service Center

Danvers, MA

4.7
865 Reviews

865 Reviews of Honda North - Service Center

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October 03, 2014

always great service Service at Honda North is always great, in terms of responsiveness, friendliness, efficiency, and reliability. Everybody I've dealt with has been a p More

by maryhb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Oct 09, 2014 -

Honda North responded

Dear maryhb, At Honda North, taking pride in our work is something all employees take seriously. We strive to provide the very best service possible. As you said, friendliness, reliability, and efficiency are top priorities at Honda North. All of these qualities allow us to give our customers the best experience possible. Thank you for taking the time to share your experience with us. We truly appreciate your business. Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 30, 2014

Great! I am always pleased with the service at Honda North. I would recommend it to anyone and everyone. The express service and the hours they are open ar More

by wackywizz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett
Oct 09, 2014 -

Honda North responded

Dear wackywizz, Thank you for taking the time to share your Honda North experience with us. At Honda North we believe that the little things make a big difference. Hours of operation, a complimentary beverage, and complimentary car wash and vacuum are just a few things that set our dealership apart. I am glad to hear that you would recommend Honda North to everyone. Compliments like that mean a lot to us. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 29, 2014

Very quick service time Arrived at mid afternoon and work was started immediately. The lube, oil and filter change, tire rotation and check out of the rear license plate lig More

by PBrusil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Oct 09, 2014 -

Honda North responded

Dear PBrusil, Thank you for sharing your Honda North experience with us! I am very happy to hear that we were able to complete the service on your vehicle in a timely manner. It is our goal to complete services as quickly and accurately as possible to limit the inconvenience to our customers. It is great to hear that you enjoyed your visit and we look forward to seeing you again soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 29, 2014

Scheduled maintenance NE B Service We are very pleased with the recent service performed on our 03 Honda at Honda North! The Service Advisor, Vic Gillespie, and the Mechanic, Bill, wer More

by MarkFournier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor-Vic Gillespie, Mechanic-Bill
Oct 09, 2014 -

Honda North responded

Dear MarkFournier, I am very glad to hear that you were happy with the service provided by Vic and Bill. Recommending services is something that Honda North does but will not push you to do. If something is urgent, our Service Advisors will strongly recommend it but will never pressure you. Thank you for taking the time to share your experience with us. We appreciate your business and look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 28, 2014

Friendly but not cheap The people were friendly enough, I am just not sure why, when you buy a maintenance book with your new vehicle, a 20,000 mile service should still cos More

by techiescum
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim
September 26, 2014

Ching Hung Serves are excellent and complete. I will recumbent my friend to have their cars serviced here. The employees are friendly and supported all the way More

by victorhung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quince
Oct 09, 2014 -

Honda North responded

Dear victorhung, Thank you for taking the time to share your recent Honda North experience with us. I am very happy to hear that you found our employees to be friendly and helpful during your visit. I am also glad to hear that you will be recommending your friends to Honda North. We would love the opportunity to service their vehicles. Thank you for your business. Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 21, 2014

Excellent Customer Service After just having a great experience buying a Honda Certified Used Car, I brought the car back to Honda North for the inspection. Once again, the cus More

by rdg252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nagi Fayed
Sep 23, 2014 -

Honda North responded

Dear rdg252, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that you were pleased with the service when you came in for an inspection sticker. At Honda North we always try to be one step ahead. Customer service has always been and will always be the number one focus at Honda North. We find joy in exceeding customer’s expectations by doing the little things that make our dealership unique. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 20, 2014

over priced...! I find the price to purchase and install a battery much too expensive...$150...!!! I have 2 hondas, One just purchased in February and the other (2003 More

by Paradisealoha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard P. Bonasoro
Sep 23, 2014 -

Honda North responded

Dear Richard, Thank you for taking the time to provide feedback regarding your recent visit to Honda North. It is through recommendations and comments from our customers that we are able to improve our internal processes to better serve our customer base. The only way that your would be charged for a transmission inspection fee is if you get the issue diagnosed at Honda North but got the repair done elsewhere. If you get the issue repaired at Honda North, the diagnosis fee will be waived and you incur no cost for the diagnosis. The price of the battery includes a free 36 month guarantee and up to 100 month pro rate cost. Please call Steve Bouchie, the Honda North Service Manager, at 978-539-5039 to further discuss the diagnosis fee and the battery installation pricing. Thank you for your business and we look forward to helping you with your concerns. Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 19, 2014

Service From the time I arrived until the time I left the level of commitment was evident. Employees are dedicated as well as courteous and it shows. My car More

by cascio49
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Madden, Vic Gillespie, and Michael Segien
Sep 23, 2014 -

Honda North responded

Dear Mr. Cascio, Thank you for the fantastic review on Dealer Rater! I am very happy to hear that you felt you were treated with a high level of customer service. It is our goal to treat every customer with the utmost respect and exceed their expectations each and every visit. Timely and accurate service is something we pride ourselves on here at Honda North. Congratulations on your recently purchased vehicle and thank you for your years of business. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 16, 2014

Tim was great Coming home this weekend, all of the lights on my dash started going crazy. Sine I was close to home, I drove it the rest of the way and parked it. More

by jthaskell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
Sep 22, 2014 -

Honda North responded

Dear jthaskell, Thank you for taking the time to submit a review of Honda North on Dealer Rater. I am glad however that Tim was able to assist you and explain each of the possible causes. We are glad that you took the precaution and brought your vehicle in so that our Service Technicians could take a look. At Honda North we provide you with options not demands. We feel that giving customers options results in a better experience for both the customer and the dealership. Thank you for your business and we look forward to seeing you again soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

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