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Honda North - Service Center

Danvers, MA

4.7
865 Reviews

865 Reviews of Honda North - Service Center

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September 14, 2014

Excellent Service from Tim I was so impressed with Tim. He called and told me that my car was not under warranty anymore but then he explained the options and gave me some wor More

by karenbondi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
Sep 22, 2014 -

Honda North responded

Dear karenbondi, Thank you for taking the time to submit a review of Honda North on Dealer Rater. It’s great to hear that you were happy with Tim’s service. At Honda North we want each customer to leave feeling that they got their dollars’ worth. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 12, 2014

Buyign experience was excellent, service department, eh. I bought a used Nissan Pathfinder several years ago from Honda North. The sales person told me I could bring my car there for service. I called today More

by Dizneefreek
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
N/A it was over the phone
September 11, 2014

Great service Vic was great despite not having enough help when dropping my car of she was friendly and cheerful and apologized many time for the delay. She get me More

by theresageiger1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Sep 22, 2014 -

Honda North responded

Dear theresageiger1, Thank you for taking the time to share your recent Honda North experience with us. I am glad that Vic was able to accommodate your needs even while being shorthanded that day. Regardless of the circumstances Honda North is always focused on customer satisfaction. We do our very best to give each customer updates on their service and make them aware of any findings. Thank you for your business and we look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 09, 2014

A pleasant experience Had to bring my 2006 Honda Odyssey in for warranty recall and had oil change. The proceedure was going to take several hours so I was asked if I want More

by sedonasunset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Torres
Sep 11, 2014 -

Honda North responded

Dear sedonasunset, Thank you for taking the time to share your most recent Honda North experience with me. I am glad to hear that you were satisfied with your service. Although some recalls can be time consuming they are always done to ensure your vehicle is safe. I am glad that you took advantage of our shuttle service so that you were able to salvage the rest of your day. Thank you for being an advocate of Honda North and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 06, 2014

Service Excellent customer service! Vic went out of her way to make sure I had a great experience at Honda North! All together a great place :) More

by Ncordon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Sep 11, 2014 -

Honda North responded

Dear Ncordon, Thank you for your positive review on Dealer Rater. I am glad to see that you were satisfied with the service provided by Vic and the rest of the Honda North team. Customer’s satisfaction is our number one priority for each customer. If there is anything we can do for you in the future please don’t hesitate to contact us. We would love to hear from you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 05, 2014

Smooth and Efficient This was a standard B Service visit. The experience was very positive: the easy online scheduling, efficiency of service department (the car was ready More

by Bkedesdy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Sep 11, 2014 -

Honda North responded

Dear Bkedesdy, Thank you for the review regarding your recent visit to the Honda North service department. I am glad to hear that you had a positive experience at our dealership. We strive for complete satisfaction for every one of our customers. We do our very best to give you an accurate time in which your vehicle’s service will be completed. I am glad that everything went smoothly and that you were satisfied with the service. Thank you for your business and please contact Honda North with any questions or concerns you may have. Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 04, 2014

Odyssey Service Vic was very friendly and helpful. Took care of the 30,000 mile service on the car and set me up with a loner care on a very busy day. Informed abou More

by Indians20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Sep 11, 2014 -

Honda North responded

Dear Indians20, Thank you for sharing your most recent Honda North experience with us. I am glad that Vic was able to accommodate you with the complimentary 30,000 mile service loaner car. We believe in informing every customer of the services that were completed that day and any possible upcoming service needs, and I am glad to hear that Vic made you aware of those possible concerns. Please continue to call Honda North any time for your ongoing service and maintenance needs. Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 03, 2014

Excellent Customer Service My car was making an odd sound that seemed to be coming from the brakes. I was scheduled early in the morning and Vic was great about putting two tech More

by jdangor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Sep 11, 2014 -

Honda North responded

Dear jdangor1, Thank you for sharing your review of Honda North on Dealer Rater. I am happy to hear that Vic took good care of you. We do our very best to accommodate customers especially when they come in with specific circumstances. I am glad that we were able to complete your service in a timely manner. Speedy and accurate service is a major focus for Honda North as we strive for 100% customer service. Thank you for your business and congratulations on your new born! Sincerely, Honda North Danvers, MA www.HondaNorth.com

September 02, 2014

Many Services I recently had an oil change and detail. Both times the service was great. I also ended up trading my civic for an accord after the detailing. Chad wa More

by wdavidson13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 03, 2014 -

Honda North responded

Dear wdavidson13m, Thank your for taking the time to share your recent Honda North experience with us. I am glad to hear that both your detailing and oil change went well and that your were pleased with the service provided. Our goal is to satisfy every customers needs and exceed them. Congratulations on your new Accord! I am glad that Chad was able to work with you in getting a new car. We truly appreciate your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 30, 2014

Oil Change Fantastic service as always. I was promptly greeted when I pulled up to the service bay, the time to complete the work was basically exactly as the se More

by rachaelizb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
(Tall blonde girl, I don't know her name...very professional and nice!)
Sep 03, 2014 -

Honda North responded

Dear rachaelizb, Thank you for sharing your experience and thoughts regarding your recent visit to Honda North. It is high praise to get noticed for not only hiring correctly but educating all employees, no matter their gender, to ensure that you receive the best experience possible. We are an equal opportunity employer, and are pleased that you feel supported by the number of women employed here at Honda North in what is typically perceived as a male dominated industry. I am glad that your vehicle was done as scheduled and that you were back on the road in a timely manner. More importantly you were made aware of what was done during your service appointment and future services that may be needed. Thank you for choosing Honda North and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

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