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Honda North - Service Center

Danvers, MA

4.7
865 Reviews

865 Reviews of Honda North - Service Center

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August 28, 2014

Vacuum I was under the impression that will your first free oil change I would be receiving a complimentary car wash and vacuum. I noticed the car was washe More

by Goodhue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 28, 2014 -

Honda North responded

Dear Goodhue, Thank you for taking the time to write a review and give your honest feedback regarding your recent visit to Honda North. When your vehicle comes in for a free oil change you should also receive a complimentary car wash and interior vacuuming. You are 100% correct. I apologize for the fact that this was not done to your vehicle. Our staff will discuss this issue and make improvements internally to make sure this does not happen again. Thank you for your business and we look forward to showing you better service at your next visit. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 23, 2014

Registration and State Inspection The service department was very busy but the turnaround time for my vehicle was very short. The waiting area was pleasant and very comfortable. Grea More

by DavidHess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie
Aug 28, 2014 -

Honda North responded

Dear Mr. Hess, Thank you for rating your visit to Honda North with five stars. I am glad that we serviced your vehicle in a timely manner. Regardless of how busy we are, we always strive to return your vehicle as quickly as possible. It is nice to hear that you found our waiting area to be comfortable and inviting. Our waiting area is designed to accommodate all customers whether your appointment is 30 minutes or 3 hours. The Honda North team wants you to enjoy your experience with us and we make every effort to make sure you do. Thank you for your business Mr. Hess. We appreciate it. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 22, 2014

Great work! The Service department always does great work and is thorough. Vic, who took my info and explain my service to me is also personable and easy to unde More

by robinf14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespi
Aug 28, 2014 -

Honda North responded

Dear Robin, Thank you for taking the time to share your experiences and recommendations with us. We take your reviews and feedback very seriously. I am glad that Vic was able to assist you and explain the details of everything to you. We do our very best to keep you informed of the maintenance being done to your vehicle and the time frame in which the maintenance will be completed. I apologize for the numerous phone calls and emails. We are in the process of reviewing our process and we do our best to balance contacting our customers without being an annoyance. We appreciate your business and are glad that your car is running like new. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 20, 2014

Recent Service Excellent Service and Customer Service. Wait time was quick and the service was quick as well but the service was done efficiently Thank you Renee More

by redsheep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure who it was
Aug 20, 2014 -

Honda North responded

Dear Renee, Thank you for taking the time to share your most recent Honda North experience with us. We are glad to hear that you found our maintenance service and customer service to be excellent. At Honda North we strive to excel in both of these areas. Customer service has been and always will be our number one priority. This means completing the maintenance service quickly, efficiently, and accurately so that you can get back on the road as quickly as possible. We look forward to seeing you at your next scheduled maintenance service. Thank you for your business. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 15, 2014

All keyed up! Stopped back for an inspection sticker after purchasing a certified preowned Accord earlier in the week. As always everyone at Honda North was friendl More

by UB49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn and Zack
Aug 18, 2014 -

Honda North responded

Dear UB49, Thank you for your five star review and your meaningful comments. We appreciate you taking the time to share your story with us. At Honda North we try to greet each customer with smile, professionalism and honesty. We are glad to hear that we are on the way to a long lasting relationship with you. At Honda North, our goal is to make every customer a customer for life. Through trust, integrity, and selflessness we travel down the road of ownership with many of our customers. We look forward to seeing you soon and as always, thank you for choosing Honda North. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 13, 2014

15k and brakes All work was completely comprehensively, quickly, with quality, and solved several small annoyance issues needing attention. Use of a loaner car was More

by shall6063
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Collibee
Aug 13, 2014 -

Honda North responded

Dear shall6063, Thank you for sharing your recent Honda North experience with us. We appreciate you taking the time to do so. The way in which you described our Service Department in your review is exactly what we strive for at Honda North. We want our services to be done quickly, completely, and accurately every time. We are glad that you also took advantage of the complimentary loaner car that we offer with some of our major services. A loaner car is provided to limit the amount of burden on the customer while their vehicle is getting the necessary services. If there is anything we can do for you now and in the future please call Honda North at any time. Thank you for your business! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 12, 2014

front wheel problem Timothy O'keefe was very helpful and kept me informed my car is not having the problem I came in with so I am happy wit the result. More

by c543**
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy O'keefe
Aug 13, 2014 -

Honda North responded

Dear c543**, Thank your for taking the time to share your recent Honda North experience with us on Dealer Rater. We are glad that Tim was able to assist you in fixing the problem you were having with your front wheel. We know that these surprise repairs can be a burden. Our technicians and service advisors work very closely to give you the most accurate information possible. We are glad that your visit went well and that you were satisfied with the service. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 10, 2014

Very good experience Tim, who helped us was fantastic and went above and beyond. He is really terrific! the turnaround was quick and the car was returned very clean with More

by iler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
Aug 13, 2014 -

Honda North responded

Dear iler, Thank you for taking the time to share your Honda North experience with us. We are glad that your service appointment went smoothly and you were back on the road quickly. We will make Tim aware of your kind words! At Honda North we strive for complete customer satisfaction. This means going the extra mile throughout the service experience. We clean the inside of each car in order to express that it is not just the outside of the car we care about. If there is anything we can do for you please call Honda North at any time. Thank you for your business! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 10, 2014

Dennis Torres excellent service advisor I came in for some follow up service and Dennis did a great job explaining the process in detail and assuring me it would be looked at and corrected. More

by John Heliotis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Torres
Aug 13, 2014 -

Honda North responded

Dear Mr. Heliotis, We would like to thank you for taking the time out of your day to share your recent experience at Honda North with us. We will be sure to show Dennis this review and assure him that his hard work is resulting in satisfied customers; Honda North’s number on goal. We strive for complete satisfaction of every customer we help. We are glad that we were able to fulfill your needs during your visit and we look forward to impressing you again at your next service. Thank you for choosing Honda North. We look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 07, 2014

Service Very fast and efficient. I expected a much longer wait time. They always seem to exceed expectations. I have been going to Honda North for my service More

by genman45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim OKeefe
Aug 13, 2014 -

Honda North responded

Dear genman45, The Honda North team would like to sincerely thank you for your 25 years of business. We value loyal customers such as yourself and strive to impress them each and every visit. Our technicians always try to stay ahead of schedule in order to serve every customer in the best way possible. We know that all of our customers live busy lives and sitting inside a dealership waiting for your car to be serviced can be a burden. Getting you back on the road sooner than expected is something we strive for at Honda North. Thank you again for your years of business. We look forward to seeing you for many more years to come! Sincerely, Honda North Danvers, MA

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