Honda Stratham

Leasing a new car Very happy with sales and staff. Tim Raymond is the best. This is the second car I have leased from Honda. No pressure from the staff. Thank you. Very happy with sales and staff. Tim Raymond is the best. This is the second car I have leased from Honda. No pressure from the staff. Thank you. More

Simple, friendly, easy I'd been searching online for a particular vehicle. If the correct vehicle was available I was willing to travel several hours to get exactly what I I'd been searching online for a particular vehicle. If the correct vehicle was available I was willing to travel several hours to get exactly what I was looking for. The exact vehicle came up for sale in my own neighborhood at Honda Barn. Unfortunately it had a sales agreement with another buyer. I left my information with the dealership and to my surprise the first deal fell through. The sales team at the Honda Barn followed up and let me know the vehicle was once again available. Later that day I went to the dealership to purchase the car. Bill Bradley met me when I walked in and was extremely helpful. We went for a short test drive and I completed the purchase. it was a pleasure working with Bill and the other members at the dealership. More

Maintenance Service Good first experience. I was able to reschedule a future appointment for an appointment needed right away. A nice touch would be for someone to show w Good first experience. I was able to reschedule a future appointment for an appointment needed right away. A nice touch would be for someone to show where the car is parked. More

Lease another civic I knew what I wanted. Very easy to work with sales staff. I got exactly what I wanted at a reasonable price. Thanks for working with me. It was a very I knew what I wanted. Very easy to work with sales staff. I got exactly what I wanted at a reasonable price. Thanks for working with me. It was a very busy day. Love my new civic! Thanks for the shirt Linda! More

Idle at stop They worked on my Pilot with the techs from Honda to find out why the idle shut down wasn't working properly and hopefully it is now working properly. They worked on my Pilot with the techs from Honda to find out why the idle shut down wasn't working properly and hopefully it is now working properly. More

Consistent excellent service. I really enjoy purchasing vehicles from the Honda Barn. This is my third experience at the dealership. I leased a 2011 Accord, bought a 2013 Civic LX I really enjoy purchasing vehicles from the Honda Barn. This is my third experience at the dealership. I leased a 2011 Accord, bought a 2013 Civic LX and now traded that Civic for a brand new 2017 Civic LX-T. What a great car. I've been so pleased that my mother, sister, and one of my brothers have all purchased or leased through the Honda Barn. I think we've purchased or leased at least 6 vehicles from the Honda Barn. David is easy to talk to and knowledgable of the products and all the technology involved. Sean Belanger was also very helpful and had plenty of advice and answers to all of my questions. Bob Hajjar also made sure he came over and said hello as I am a long time customer. Thanks again for a great car and a positive smooth transition. More

So helpful Every time I come into this service department, I am happy with how friendly and thoughtful everyone is. They not only help me with the reason I'm t Every time I come into this service department, I am happy with how friendly and thoughtful everyone is. They not only help me with the reason I'm there but answer any other questions that I have. More

Very Frustrating Experience It took them over an hour and a half to tell me what they were going to charge me on the original issue I came in to get fixed. They charged me $125. It took them over an hour and a half to tell me what they were going to charge me on the original issue I came in to get fixed. They charged me $125.00 Evaluation Fee even though I supplied them with the computer service code. They did all of my in warranty work first without even telling me before they gave me a quote for my original issue. More

Did not fix my windshield Brought my leased Pilot in for glass work -- windshield had a small spiderweb crack, repair supposed to be covered by "scratch and dent" insurance I b Brought my leased Pilot in for glass work -- windshield had a small spiderweb crack, repair supposed to be covered by "scratch and dent" insurance I bought from the dealership when signing the lease. Even had the car in earlier to confirm repair would be covered. Then when the car was in for repair, I got a call that the glass technician had not been able to repair the crack, and had actually made it worse. I would need a new windshield, which was not covered under the insurance, for $285. I said sure, go ahead, and then was told that they had to order the glass, and I would have to drop my car off the next day for the repair. I said forget it, too much trouble, I'll get the glass replaced on my own (for much cheaper). PS - They also tried to get me to buy two new tires while I was in there, for $518 +$99 for alignment. $600 for two tires!!! Forget it. More

10 +++ The Honda Barn should give lessons on customer service because your service is phenomenal! With a special shout out to Brendan for making my experien The Honda Barn should give lessons on customer service because your service is phenomenal! With a special shout out to Brendan for making my experience with Honda Barn a pleasure! Many thanks, Sue Sweet More