
Honda Stratham
Stratham, NH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,190 reviews
Awful customer service and issue not resolved our audio system locked because our battery died and it was disconnected to clean the connections before jump starting it. Apparently it's some anti t our audio system locked because our battery died and it was disconnected to clean the connections before jump starting it. Apparently it's some anti theft thing and it was asking for a code. Well we bought it used at 3 years old and didn't have an audio code or serial number. I brought it in a few weeks ago to see if they could reset it and they tried everything and couldn't they said I had to come back and they would have to remove my radio in order to get the S/N $$$$. I did some googling and realized there was a service bulletin to upgrade the software because this was an issue. I called back Honda Barn, and spoke to Kevin who said he had the disks, but it would cost me $75 for labor to perform the update and that I should check with my original dealer and see if they would pay the cost. While reading through the service bulletin, it states that this is performed for free to the customer (just like recalls). So I called American Honda and they went through the bulletin, and said the same thing, and actually told me to go to a different Honda because they should not be charging me. I wanted to give them another chance, so I called and explained that it is free of charge. So I got an appointment for a week out (earliest one they had) and was there for about 1.5 hrs with my 2 year old. Kevin said it was all set, but that there was a disk error so it must be the DVD that was in there. So I checked, tried multiple DVD's and went back in and said that it wasn't working. His reply was that he was at least happy the radio was working (apparently these people do not have 3 kids under the age of 8). He was super passive aggressive. I explained that on the service bulletin it explains you have to update the audio then the DVD player (I should not have to be finding the issue then explaining how to perform the job) He just brushed me off and said he couldn't do anything about it because they were closing. So I called the following morning at 8:30 and when I spoke to him and said who it was he replied with a "ya" so I had to ask about the issue and he said he hadn't had a chance to speak with the tech and that he would call me back. Well I called the service manager at 10 and they are still trying to figure it out. I followed the directions on the bulletin (shocking how easy it is) and my software version is 1.99 and it's supposed to be 5.29 so obviously it needs the upgrade which it tells you right in the directions. I just feel like because this isn't an $800 brake job they keep giving me the run around. I seriously just need the Update CD and I can do it in the parking lot myself the instructions are not rocket science. We leave Thursday night and honestly I didn't buy a minivan because of its status symbol. I bought it because we do lots of road trips, and with 3 kids a DVD player is essential! More
Fair and honorable Everyone was prompt and courteous as always. My vehicle's service code indicated two fluid changes were needed in addition to an oil change. Once th Everyone was prompt and courteous as always. My vehicle's service code indicated two fluid changes were needed in addition to an oil change. Once they had my vehicle, Ethel discovered that one of the fluid changes had been done just a year ago so they called and said they weren't going to change that fluid. They could have easily done it again and charged me for it, but they did not. Great service for a fair price! More
Best Car Buying Experience of My Life! John was an absolute pleasure to work with. He went out of his way to make sure he didn't push me into more car than I wanted for a higher sale. I a John was an absolute pleasure to work with. He went out of his way to make sure he didn't push me into more car than I wanted for a higher sale. I am working on rebuilding my credit, and shopped around for an interest rate on my own and locked it in. Lo and behold, Eric was able to get me a better rate with the same financing company! More
Pleasant experience Eileen and the rest of the team at Honda Barn were very respectful, helpful and overall nice people. I'd certainly done my homework and felt most comf Eileen and the rest of the team at Honda Barn were very respectful, helpful and overall nice people. I'd certainly done my homework and felt most comfortable with this dealership. Thanks for providing a warm atmosphere. More
Efficient Informative Service I appreciated how quickly my car was checked in and that I was given a breakdown of the service prices beforehand. The waiting area was well stocked w I appreciated how quickly my car was checked in and that I was given a breakdown of the service prices beforehand. The waiting area was well stocked with magazines, coffee, etc. with a quiet area for working, so waiting was relatively painless. The car was ready before the time that had been estimated- all in all a good experience. More
New car There was no pressure from Salespeople They let me shop around and compare other dealers Did not try to sell me anything I did not want keep my tr There was no pressure from Salespeople They let me shop around and compare other dealers Did not try to sell me anything I did not want keep my truck until I sold my car They were easy to deal with. I would buy a car from them angun More
lukewarm I brought my car in for software update. As expected, the experience was less then friendly, making me feel like they were doing me a favor. I purch I brought my car in for software update. As expected, the experience was less then friendly, making me feel like they were doing me a favor. I purchased my car at Honda Barn and had a prior recall that required extensive work and that experience was a poor one. I had decided then that I would not utilize this dealership in the future, but decided to try again, since it's so convenient. In my opinion, their customer service is seriously lacking. Although I did have a positive experience on the sales side, but it's highly unlikely that I will patronize this business in the future. More
Informative and fun. We had no intention of buying a vehicle on our Sunday visit to Honda Barn. We had an appointment with another dealer that afternoon. Our intention w We had no intention of buying a vehicle on our Sunday visit to Honda Barn. We had an appointment with another dealer that afternoon. Our intention was to hear what each had to offer and give the Honda dealer one mile from our home the opportunity to beat the offers we had in hand. First of all we chose Honda Barn because three years ago we had a new lease and I some how set off the emergency flashers. We stopped at Honda Barn for assistance. The gentleman in service was so pleasant and helpful we thought that when we were in the market for a new vehicle we would avail Honda Barn of our business. After months of internet and other research methods Christina at Honda Barn worked with us to come up with a reasonable offer, she had exactly what we wanted so we were compelled to take the hour plus drive to Stratham. Soon after our arrival we met Mike, Eric and Sean. All were courteous, engaging, knowledgeable and helpful. They were even funny when appropriate. Even though we didn't get what we wanted for our Accord we were able to move forward on a deal that Diane and I were comfortable with. We made the deal, called and canceled the appointment with the other Honda dealer, went to lunch and then drove our new Ridgeline home. All and all we had a great experience with Honda Barn and look forward to a relationship of many years. More
Nice Job! I took my car to Honda Barn for routine maintenance work, air bag recall, and state inspection. I had booked in advance so they were expecting me. " I took my car to Honda Barn for routine maintenance work, air bag recall, and state inspection. I had booked in advance so they were expecting me. "Ethel" took my car in, put me in a free loaner car, and away I went. She called me later in the day to tell me my car was finished. It took just a few minutes to pick it up. And they even washed my car after doing the work. Nice job Honda Barn! More
Awesome Salesman He was very friendly, not pushy, and accepted my personality. I had a great experience overall and would come back to this dealership in a heartbeat! He was very friendly, not pushy, and accepted my personality. I had a great experience overall and would come back to this dealership in a heartbeat! More