
Honda Stratham
Stratham, NH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Exceptional service Brendan waved me right into a car bay, even though I was early. We went over all the service required and I was picked up. Brendan called twice while Brendan waved me right into a car bay, even though I was early. We went over all the service required and I was picked up. Brendan called twice while I was outside the dealership - once to let me know about a brake problem, and then to let me know the car was done. It was the best service I've had in a long time. Thanks Brendan and Honda Barn. More
New technology? Confidence with smiles. The problem with a new car with latest technology is that many of us are intimidated and left with feeling of "I have no idea how this things work". , The problem with a new car with latest technology is that many of us are intimidated and left with feeling of "I have no idea how this things work". , even with a manual book. At Honda Barn, people are very assurering and encouraged me to come back if I have any questions. When I buy a car or anything that cost a lot, I don't just look at the price, I expect service and the whole experience. At Honda Barn, I got them all. Thank you. More
I will recommend anyone and everyone. Makenzi, Bob, Christina, and Sean, sorry if I misspelled any of those. This team is the best. This was not only the best car buying experience, but t Makenzi, Bob, Christina, and Sean, sorry if I misspelled any of those. This team is the best. This was not only the best car buying experience, but the best customer service I've had. They went above and beyond my expectations and not only beat every brand in deals, but they even beat all the other Honda dealers. They will not let you down, I can tell you they operate with integrity and you will leave with a smile. I'm going to be buying a second car for my girlfriend within the next two years and I wouldn't think of going anywhere else. More
Thank you My first time here and very pleased with the courtesy and service to my car. This was a recall visit and it was fixed...and they even "washed my car" My first time here and very pleased with the courtesy and service to my car. This was a recall visit and it was fixed...and they even "washed my car"...Wow ! Very impressed ! Thank you to Ethel :) et al.... More
On time, beyond expectations! In for routine warranty work, I had requested another issue be explored. It was assessed as an extended warrantee issue as well and taken care of in e In for routine warranty work, I had requested another issue be explored. It was assessed as an extended warrantee issue as well and taken care of in exactly the time frame I was told to expect. Interaction with service staff was courteous, polite and professional. What more could one want from a dealership? This is yet another reason why the Honda Barn is our Honda dealership. More
Awful customer service and issue not resolved our audio system locked because our battery died and it was disconnected to clean the connections before jump starting it. Apparently it's some anti t our audio system locked because our battery died and it was disconnected to clean the connections before jump starting it. Apparently it's some anti theft thing and it was asking for a code. Well we bought it used at 3 years old and didn't have an audio code or serial number. I brought it in a few weeks ago to see if they could reset it and they tried everything and couldn't they said I had to come back and they would have to remove my radio in order to get the S/N $$$$. I did some googling and realized there was a service bulletin to upgrade the software because this was an issue. I called back Honda Barn, and spoke to Kevin who said he had the disks, but it would cost me $75 for labor to perform the update and that I should check with my original dealer and see if they would pay the cost. While reading through the service bulletin, it states that this is performed for free to the customer (just like recalls). So I called American Honda and they went through the bulletin, and said the same thing, and actually told me to go to a different Honda because they should not be charging me. I wanted to give them another chance, so I called and explained that it is free of charge. So I got an appointment for a week out (earliest one they had) and was there for about 1.5 hrs with my 2 year old. Kevin said it was all set, but that there was a disk error so it must be the DVD that was in there. So I checked, tried multiple DVD's and went back in and said that it wasn't working. His reply was that he was at least happy the radio was working (apparently these people do not have 3 kids under the age of 8). He was super passive aggressive. I explained that on the service bulletin it explains you have to update the audio then the DVD player (I should not have to be finding the issue then explaining how to perform the job) He just brushed me off and said he couldn't do anything about it because they were closing. So I called the following morning at 8:30 and when I spoke to him and said who it was he replied with a "ya" so I had to ask about the issue and he said he hadn't had a chance to speak with the tech and that he would call me back. Well I called the service manager at 10 and they are still trying to figure it out. I followed the directions on the bulletin (shocking how easy it is) and my software version is 1.99 and it's supposed to be 5.29 so obviously it needs the upgrade which it tells you right in the directions. I just feel like because this isn't an $800 brake job they keep giving me the run around. I seriously just need the Update CD and I can do it in the parking lot myself the instructions are not rocket science. We leave Thursday night and honestly I didn't buy a minivan because of its status symbol. I bought it because we do lots of road trips, and with 3 kids a DVD player is essential! More
Fair and honorable Everyone was prompt and courteous as always. My vehicle's service code indicated two fluid changes were needed in addition to an oil change. Once th Everyone was prompt and courteous as always. My vehicle's service code indicated two fluid changes were needed in addition to an oil change. Once they had my vehicle, Ethel discovered that one of the fluid changes had been done just a year ago so they called and said they weren't going to change that fluid. They could have easily done it again and charged me for it, but they did not. Great service for a fair price! More
Best Car Buying Experience of My Life! John was an absolute pleasure to work with. He went out of his way to make sure he didn't push me into more car than I wanted for a higher sale. I a John was an absolute pleasure to work with. He went out of his way to make sure he didn't push me into more car than I wanted for a higher sale. I am working on rebuilding my credit, and shopped around for an interest rate on my own and locked it in. Lo and behold, Eric was able to get me a better rate with the same financing company! More
Pleasant experience Eileen and the rest of the team at Honda Barn were very respectful, helpful and overall nice people. I'd certainly done my homework and felt most comf Eileen and the rest of the team at Honda Barn were very respectful, helpful and overall nice people. I'd certainly done my homework and felt most comfortable with this dealership. Thanks for providing a warm atmosphere. More
Efficient Informative Service I appreciated how quickly my car was checked in and that I was given a breakdown of the service prices beforehand. The waiting area was well stocked w I appreciated how quickly my car was checked in and that I was given a breakdown of the service prices beforehand. The waiting area was well stocked with magazines, coffee, etc. with a quiet area for working, so waiting was relatively painless. The car was ready before the time that had been estimated- all in all a good experience. More