Honda Stratham

Friendliness at its best The dealership was very clean and well kept. Everyone we dealt with was very courteous and helpful. All questions were answered and if answer wasn't The dealership was very clean and well kept. Everyone we dealt with was very courteous and helpful. All questions were answered and if answer wasn't known they went and found out for you. More

Performance of 20K Scheduled Maintenance. Dealer is a nice member of our business community. Reliable and dependable, courteous, competent, honest. Ability to wait while the work is being acco Dealer is a nice member of our business community. Reliable and dependable, courteous, competent, honest. Ability to wait while the work is being accomplished is a real bonus. More

Oil Change I was in and out in the promised amount of time. They even washed my car. Brendan was very helpful and recommended a few services which will get done I was in and out in the promised amount of time. They even washed my car. Brendan was very helpful and recommended a few services which will get done next time. More

Quick in and out Overall good experience. Small issue found and fixed in a quick manner. In and out at time of appointment. Waiting area neat, clean and comfortable. C Overall good experience. Small issue found and fixed in a quick manner. In and out at time of appointment. Waiting area neat, clean and comfortable. Car came back clean and care was taken on the inside also. More

Started off wrong...ended well. Customer service rep (Jeff I think) was slightly rude...but Ethel came thru admirably well. Computer system quit and I was told oil change couldn't be Customer service rep (Jeff I think) was slightly rude...but Ethel came thru admirably well. Computer system quit and I was told oil change couldn't be completed because of computer failure. I asked if paper/pen documentation could be done until computers were fixed, so I wouldn't have to wait, and was told initially that written documentation was obsolete. 10 or so minutes later Ethel stated they could in fact do basic paper documentation, go ahead with the work and catch up on the computer work once it was up and running. Well glory be...by the time the oil change was done the computers were back up and running. In my occupation, our work is too important to be totally dependent on a computer's function to determine if we can meet client's needs or not. Suggestion: have paper documentation in reserve so clients won't have to wait for down computers. Jeff was slightly rude possibly because the computer crash put him in the awkward position of telling clients with appointments they'd have to wait, which would upset any employee. However, it was not my problem that the computer system crashed. I'll be back for future work but would highly recommend a back up system so that clients won't have to deal with stressed out customer service reps and unnecessary waiting. More

Excellent Customer Service I've driven a Subaru for 9 years, but my lease was ending so I stopped by Honda to just take a look at their inventory. I found the HRV and the rest w I've driven a Subaru for 9 years, but my lease was ending so I stopped by Honda to just take a look at their inventory. I found the HRV and the rest was history. John Singleton was an incredible help from start to finish. Thank you Honda Barn for your excellent customer service! More

New and Improved Service Department Years ago I bought a car at the Honda Barn. Since I purchased the car there, I used the service department too. But over time I got sick of having t Years ago I bought a car at the Honda Barn. Since I purchased the car there, I used the service department too. But over time I got sick of having the service writer try to up-sell me on services I didn't need. I didn't appreciate his pressure tactics or his surly attitude. So after awhile, I simply stopped going there. But I recently returned for some recall work and an oil change. It's a new crew and a completely remodeled service area. They got me in and out quickly and I was quite happy with the service. It's a better Honda Barn than I remember from the past. Well done. More

Great Experience Chanthavone Hongmani Persson recommended Honda Barn. She was instrumental in this deal by convincing us to abandon negotiations with another dealer an Chanthavone Hongmani Persson recommended Honda Barn. She was instrumental in this deal by convincing us to abandon negotiations with another dealer and consider Honda Barn, and we thank her for that. More

Truck Buying Experience No haggling. Just clear communication. Got me the vehicle I wanted at a payment I requested. Awesome place & people. And I'm loving my new Ridgeline. No haggling. Just clear communication. Got me the vehicle I wanted at a payment I requested. Awesome place & people. And I'm loving my new Ridgeline. More