Honda Stratham

Good service dept Brendan(and everyone) at the service desk is always so professional and friendly. One of the things that stands out to me is that during pickup they r Brendan(and everyone) at the service desk is always so professional and friendly. One of the things that stands out to me is that during pickup they retrieve your vehicle for your at pickup so that it is warm and running right next to the service door(Jeffrey did that for me at pickup since Brendan was on a call when I came to pickup). Also I generally reserve a loaner vehicle and Brendan(as always) pulls the loaner vehicle right up to the service entrance and walks me over to it and asks me if I have any questions before I am on my way. On this service I did a few different things. One of which was an alignment. I am not personally familiar with car repairs but I know enough to know that alignments on cars can be very touchy and easy to not get completely right. Anyways, I noticed that night that my Accord seemed to be pulling slightly to the right where it was not before. I confirmed that the next morning.(It's not road crown/angle). I mention this because although its not necessarily flattering to say I have to bring my car back to re-do the alignment, but what sets great customer service apart from the rest is how they react when something like this comes up. When I called back next morning to let them know about my concern with the alignment not being correct Brendan was completely professional and was happy to reserve another loaner for the day that worked for me to bring the car back. There were no defensive statements or anything. That is how service should be. Things happen and they are going to make it right. I highly recommend Honda Barn Service.(will update this review after my re-do alignment visit). *Update 1/12/17 It was confirmed that the alignment was in fact done correctly. They showed me the numbers. What was pulling my car to the right was a tire wear issue which I suspect is due to the fact that I let one of my tires run too low(low tire light indicator) for 4 week before my service. They cross rotated the two front tires which helped a lot but probably wont work itself out completely until I run them at proper pressure for a while. Lesson learned....wait for follow up visit to post a review! No mistakes made on their part with the original service! They are great More

Great Customer Service I went to the Honda Barn to have a remote key programmed which took a while but was well worth the wait with the free car wash included. Jeffrey Arna I went to the Honda Barn to have a remote key programmed which took a while but was well worth the wait with the free car wash included. Jeffrey Arnault was very friendly and very courteous to keep me constantly informed on how much longer the wait would be. I would definitely go back. More

Dead Battery I bought a new battery a few weeks ago from Honda and yesterday the battery was dead. As it turned out it was corroded cables leading to the battery I bought a new battery a few weeks ago from Honda and yesterday the battery was dead. As it turned out it was corroded cables leading to the battery. More

Used Car Check They did an excellent job at keeping me informed and showing me the specifics of what they found and helped me by providing quotes for all of the work They did an excellent job at keeping me informed and showing me the specifics of what they found and helped me by providing quotes for all of the work that was needed. More

Awesome Car Buying Experience I just leased a new 2017 Honda Accord Sport SE from Honda Barn and I could not be happier. Christina and Makenzi were fantastic to work with. I'll b I just leased a new 2017 Honda Accord Sport SE from Honda Barn and I could not be happier. Christina and Makenzi were fantastic to work with. I'll be back for my next car. If you want to buy a Honda, this is the place to go. Well done! More

Great service and comfortable waiting area They took my car in on time and finished it before the time they had listed on the form. Great service. Everyone I met were very nice and helpful. They took my car in on time and finished it before the time they had listed on the form. Great service. Everyone I met were very nice and helpful. Thanks for everything More

Honest Dealership Honestly, this was a great experience. I have been hunting for a new car since last October, and the thought of sitting in a dealership another weeken Honestly, this was a great experience. I have been hunting for a new car since last October, and the thought of sitting in a dealership another weekend, it's very tiring. But the Honda Barn, they make you very comfortable. The staff are very human and are very understanding. More

Awesome Experience!!! You say "Awesome experience at a car dealership?" Yes and I don't have any friends or relatives there!! Everyone we dealt with was super nice and th You say "Awesome experience at a car dealership?" Yes and I don't have any friends or relatives there!! Everyone we dealt with was super nice and they gave us an excellent deal on our Honda Accord. I would highly recommend Honda Barn for your next car purchase!! Thank you Honda Barn, you deserve 5 stars plus!!! More

mechanic problem They needed to replace a piece and they ordered it ahead of time for me. They respected the time and date of my scheduled appointment and worked fast They needed to replace a piece and they ordered it ahead of time for me. They respected the time and date of my scheduled appointment and worked fast and efficiently. They checked if more work was needed and everything was ok. I am satisfied with the service. More

oil change, tires rotated and balanced, inspection Great experience. Comfortable waiting area, prompt attention, courtesy from everyone. And the car was finished early! I have recommended the servic Great experience. Comfortable waiting area, prompt attention, courtesy from everyone. And the car was finished early! I have recommended the service department to many of my friends. More