Honda Stratham

Honda Stratham responded

Thanks for taking the time to write a review of your recent visit to our Service Department, and for noting that you would recommend our dealership. We're glad you weren't inconvenienced by the longer than expected wait time, and that our shuttle service to and from your home meant that you didn't have to wait at the dealership. We do our best to stay on schedule and meet everyone's time expectations. Some days situations arise that slow us down. If you look through some of the old reviews, you'll see there are people we were able to help in emergencies. These situations can throw our schedule off. We apologize for the wait. Thanks for choosing Honda Barn. We'll do our best to make your next trip a quick and efficient one.

Honda Stratham responded

Lets be fair. This noise appeared after you closed your garage door on your tailgate spoiler. You never complained of the "door rattle" until your car was out of warranty. We were unable to duplicate the rattle you hear. Still I wanted to help you, I set you up with alternate transportation and scheduled"Josh" from American Honda to inspect and drive your vehicle to address your concerns. He has the final say as he is the Representative from the Manufacturer. I even gave your husband my personal cell number so he could call me while I was at the hairdresser. Further I provided him with the number to American Honda so he could move his complaint up the ladder. If you were to drive eight miles around this dealership...its further than you think. I am shocked you feel we didn't' do enough or take your concerns seriously. I think its best to agree to disagree and we both move on. I wish you the best. I will advise Mark to close his file. Linda Murphy GM

Honda Stratham responded

Thanks for recommending us to your friends, and thanks for this great review! Vehicles certainly have changed in the last twelve years. The technological and safety features available are amazing. That's why our sales staff is committed to a thorough explanation of features at delivery. That means taking the time to review all the controls, and also being available to answer questions. We're sure you'll love your new HRV! If any questions arise, please don't hesitate to call or drop in. It's our pleasure to serve you.

Honda Stratham responded

Thanks for your positive review! Honda Barn is committed to performing any safety recall as quickly and conveniently as possible. We're happy to hear you were pleased with our efforts. Thanks for choosing Honda Barn. It's our pleasure to serve you!

Honda Stratham responded

Thanks, Laurie! Buying your first vehicle is very exciting. It's a big decision and can be very satisfying. It can also be stressful and difficult. We're happy to hear Makenzi, and our sales team, was able to make this a very positive experience. We're also very pleased to hear that you intend to visit us in future, when it's time to replace your vehicle. We wish you the best of luck with your new vehicle. Please be sure to call or drop by right away if any questions arise. Thanks for choosing Honda Barn!

Honda Stratham responded

Thanks for taking the time to write this nice review! We're glad you've come to expect a pleasant experience when you visit us for service. We'll do our best to maintain that level of expectation and to continue to earn your loyalty. Thanks for choosing Honda Barn. It's our pleasure to care for your Honda!

Honda Stratham responded

We wholeheartedly agree with the heading you put on this review! We definitely feel Honda Barn is the place to buy a Honda. Thanks for taking the time to write these nice compliments. Honda offers so many models in so many trim levels and colors these days, it's impossible for any dealership to have every vehicle on the lot. Over the years we've worked hard to develop good working relationships with dealers throughout New England, so that we can bring in any car our customers want by swapping inventory with them. We're glad we were able to find just what you wanted. Thanks for choosing Honda Barn. It's our pleasure to serve you!

Honda Stratham responded

Thanks for the great review! We are very pleased that so many of our customers respond quickly to Honda Safety Recall Notices. It's very important that we get all the recalls done to ensure that every Honda on the road is as safe as possible. We do our best to make the process convenient, and would like to remind all our customers that Safety Recalls are done at no cost to the customer. Thanks for choosing Honda Barn. It's our pleasure to serve you.

Honda Stratham responded

Thanks for your thoughtful review, FREDKOLL1. Our customers consistently tell us that receiving a clear and concise explanation of the work required on their vehicles, and the cost involved, is vital to satisfactory Service visits. Our Service Advisors take pride in providing this for every customer, every day. We are happy to provide shuttle service to our local customers who require it. We also have a loaner program that can add convenience for some. Thanks for choosing Honda Barn. We appreciate your business!

Honda Stratham responded

We're glad we were able to get you back on the road quickly, with as little inconvenience as possible. Thanks for taking the time to write a nice review of your experience. Although rare, from time to time a part is defective. When that's the case the best we can do is identify the problem quickly and get it fixed. It's great to hear you appreciated the car wash and vacuum. Thanks for choosing Honda Barn. It's our pleasure to serve you!