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Honda Stratham

Stratham, NH

4.9
3,230 Reviews
Honda Stratham is an employee-owned dealership that is a part of International Cars, Ltd., a family of six New England area auto dealerships. We are dedicated to helping customers make the right decision when buying or servicing their Honda, evaluating each individual's needs on a case-by-case basis. Our long record of customer satisfaction and trusted prices make us the perfect place to find your next vehicle. Shop online at HondaStratham.com.
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34 Portsmouth Ave

Stratham, NH

03885

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Showing 3,230 reviews

January 15, 2016

Excellent Customer Service The employees who assisted me were all very courteous and knowledgeable and were sure to explain what had been performed as well as some upcoming serv More

by CChristo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown, Brendan Daly
Jan 16, 2016 -

Honda Stratham responded

Thanks for taking the time to write a nice review! We find that communicating well with our customers is just about as important as doing the job right. We're glad we got you on your way with all the information you need, quickly and happy with your visit. We hope to earn your confidence for many years to come!

January 14, 2016

Friendly and efficient This was my first visit to the service department with my Honda. The staff was very friendly and helpful with getting me back on the road. More

by valeriem5711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Ethel Brown
Jan 15, 2016 -

Honda Stratham responded

Valerie, we'd like to thank you for taking the time to write a nice review of your first visit to our service department. We hope you choose to make Honda Barn a regular service stop for your vehicle. We promise we'll do our best to keep it running smoothly make your services as convenient as possible. Thanks for choosing Honda Barn and happy motoring!

January 13, 2016

Wonderful Visit I recently had my first service visit at Honda Barn and was extremely satisfied with the experience. The staff were very helpful and professional and More

by LAURAGOLDEN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jan 14, 2016 -

Honda Stratham responded

Thanks for the compliment! It's said that you only get one chance to make a good first impression. We're glad we took advantage of our chance. We hope this means that you'll choose Honda Barn to take care of your vehicle in the future. We appreciate your business. Everybody at Honda Barn wishes you a Happy 2016!

January 13, 2016

Wanted to charge me $230 just to diagnose the problem Dropped the truck off for repair, they wanted to charge me $230 to diagnose two problems and wouldn't put that towards the overall bill. I've never s More

by FSULLIVAN0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethel Brown
Jan 26, 2016 -

Honda Stratham responded

Fsullivano, I sorry for the confusion. I spoke with Mark our Service Manager who said he made every attempt to explain this to you. You brought the truck in for two issues. One being an electrical problem and the other being a leak. These are both very difficult to diagnose and sometimes very cheap to repair There are so many ways water can leak into a vehicle and run down channels within the car only to appear at the other end of the vehicle. This can be very time consuming. I think Mark was being more than fair to commit to charging you an hours time. Often times they can run into many hours. The same applies to the electrical issue. It can takes hours to chase an electrical problem. I am sorry that you believe we should work for free despite the major investment we have made into training and equipment combined with my obligation to provide my employees with a living. I am certain you do not go to work for free.

Jan 26, 2016 -

Honda Stratham responded

Fsullivano, I sorry for the confusion. I spoke with Mark our Service Manager who said he made every attempt to explain this to you. You brought the truck in for two issues. One being an electrical problem and the other being a leak. These are both very difficult to diagnose and sometimes very cheap to repair There are so many ways water can leak into a vehicle and run down channels within the car only to appear at the other end of the vehicle. This can be very time consuming. I think Mark was being more than fair to commit to charging you an hours time. Often times they can run into many hours. The same applies to the electrical issue. It can takes hours to chase an electrical problem. I am sorry that you believe we should work for free despite the major investment we have made into training and equipment combined with my obligation to provide my employees with a living. I am certain you do not go to work for free.

Jan 26, 2016 -

Honda Stratham responded

Fsullivano, I sorry for the confusion. I spoke with Mark our Service Manager who said he made every attempt to explain this to you. You brought the truck in for two issues. One being an electrical problem and the other being a leak. These are both very difficult to diagnose and sometimes very cheap to repair There are so many ways water can leak into a vehicle and run down channels within the car only to appear at the other end of the vehicle. This can be very time consuming. I think Mark was being more than fair to commit to charging you an hours time. Often times they can run into many hours. The same applies to the electrical issue. It can takes hours to chase an electrical problem. I am sorry that you believe we should work for free despite the major investment we have made into training and equipment combined with my obligation to provide my employees with a living. I am certain you do not go to work for free.

Jan 26, 2016 -

Honda Stratham responded

Fsullivano, I sorry for the confusion. I spoke with Mark our Service Manager who said he made every attempt to explain this to you. You brought the truck in for two issues. One being an electrical problem and the other being a leak. These are both very difficult to diagnose and sometimes very cheap to repair There are so many ways water can leak into a vehicle and run down channels within the car only to appear at the other end of the vehicle. This can be very time consuming. I think Mark was being more than fair to commit to charging you an hours time. Often times they can run into many hours. The same applies to the electrical issue. It can takes hours to chase an electrical problem. I am sorry that you believe we should work for free despite the major investment we have made into training and equipment combined with my obligation to provide my employees with a living. I am certain you do not go to work for free.

January 12, 2016

Friendly and quality service Chris and everyone I spoke with was very friendly and helpful. Great service. Definitely recommend anyone looking to purchase a Honda or get theirs se More

by ralphgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clickner
Jan 13, 2016 -

Honda Stratham responded

Thanks for your endorsement! We're glad you found a pre-owned vehicle that suits your needs, and even more glad that everyone involved in your purchase was helpful and friendly. Best of luck with your new vehicle! We'll see you when you are in for routine service. Stop by the sales department and say hello.

January 12, 2016

Exceptional Service through and through. This dealership has and did go over and above to help us make a decision on our new vehicle. I would recommend this dealership over and above the res More

by ajciminera63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Hajjar, Chris Clickner
Jan 13, 2016 -

Honda Stratham responded

Thank you for this nice review. Bill Bradley is surely an exceptional sales consultant. We are glad to see that Burton, Bob and Chris also did a good enough job for you to want to single them out. We hope that you'll choose our service department to care for your new vehicle. We're confident you'll find them equally exceptional. Everybody at Honda Barn would like to thank you for doing business with us! We wish you the very best with your new vehicle.

January 12, 2016

Friendly and easy Dealing with John, Burton and Chris made our experience enjoyable. Its our second purchase with Honda Barn and will not be our last. Thank you again More

by mark_lechner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clickner, John Singleton
Jan 13, 2016 -

Honda Stratham responded

Thanks for taking the time to compliment our sales team. It's great to hear from customers who have bought more than one vehicle from Honda Barn, and who intend to do more business with us in the future. This displays the consistency of effort that we aspire to achieve. Thanks for your loyalty. We all wish you nothing but the best in 2016 and beyond!

January 09, 2016

Always helpful From the parts dept to the service dept, you will not find a more helpful group of people. They will turn themselves inside out in order to service More

by KA.SASSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Coture
Jan 11, 2016 -

Honda Stratham responded

Thanks for such a nice review! It makes it so much easier to come in and do our jobs on a daily basis, when we know there are customers like you who appreciate our efforts. We'll do our best to never let you down and to keep you thinking highly of us. Thanks, and Happy Motoring!

January 08, 2016

battery Had to have my battery jumped by AAA on a very cold morning. Later that day I stopped at the Honda dealership without an appointment to have them che More

by CDOYON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Murphy
Jan 08, 2016 -

Honda Stratham responded

Thanks for the compliments! Batteries never seem to go at a good time, so we try to be accommodating and get people going as quickly as possible. We're glad we were able to help you on your way. We'll see you at your next service. Until then we wish you a Happy 2016!

Jan 08, 2016 -

Honda Stratham responded

Thanks for the compliments! Batteries never seem to go at a good time, so we try to be accommodating and get people going as quickly as possible. We're glad we were able to help you on your way. We'll see you at your next service. Until then we wish you a Happy 2016!

January 08, 2016

Oil change turned into brake job Though I took my car in for an oil change, it ended up with a brake job . . . not totally surprising with nearly 80k miles on the car. But they handl More

by LMBALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jan 11, 2016 -

Honda Stratham responded

Thanks for taking the time to write a nice review of our service department. Wear items such as brakes, will eventually need to be replaced on any vehicle. It's good to hear you got nearly 80,000 miles out of yours. You're probably a very good driver! I'm glad we were able to take care of your brakes in a convenient manner. Thanks for choosing Honda Barn. We hope you have many carefree miles before your next service!

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