Honda Stratham - Service Center

Timely & Efficient My service at Honda Barn was completed at the time promised, and the job that was scheduled to be completed was done with care. I experienced a bit of My service at Honda Barn was completed at the time promised, and the job that was scheduled to be completed was done with care. I experienced a bit of 'sticker shock' at the final cost, but I am happy that my car will now 'stop on a dime'. More

Service experience In and out very quickly. Waiting room clean and pleasant. Service representative recommended several additional items which I didn't think of. No h In and out very quickly. Waiting room clean and pleasant. Service representative recommended several additional items which I didn't think of. No high pressure to have these done but glad he recommended them. More

service Had to stop in unexpectedly after 4 days of ownership. Jeffrey welcomed us and told us to have a seat and I'll take care of it right away and they Had to stop in unexpectedly after 4 days of ownership. Jeffrey welcomed us and told us to have a seat and I'll take care of it right away and they did. More

Polite & Accomodating Jeffrey Arnault was very helpful and professional. The car was ready sooner than I had expected which was a nice surprise. Honda Barn should use a d Jeffrey Arnault was very helpful and professional. The car was ready sooner than I had expected which was a nice surprise. Honda Barn should use a different rater - after rating and filling out form, the page returned to me saying I had to use at least 25 words. Customer rating is a courtesy extended by the customer and there shouldn't be rules regarding how long a review should be. Well that covers my 25 word minimum. More

Mixed reviews I recently took 2013 Accord for oil change and during the free safety check a bake pulsing from the front was detected. I was surprised because at 26k I recently took 2013 Accord for oil change and during the free safety check a bake pulsing from the front was detected. I was surprised because at 26k miles they supposedly addressed the problem. Now 6k later, 32k they say it needed resurfacing again for another $175.00. I complained that it was recently done and that this should not be happening on a relatively new car. Ultimately, they agreed to do the work for free which I believed was fair but it still required a second trip to the dealership.The woman I dealt with was fair and plesant My concern now is why is this happening on a relatively new car. It is a concern. More

Great service Both Jeff and Ethel have been extremely professional and helpful when I've needed to bring my car in for service. They both have explained work neede Both Jeff and Ethel have been extremely professional and helpful when I've needed to bring my car in for service. They both have explained work needed to be done and gave me ample information to make the best decisions for my vehicle and its maintenance. More

Legally Cold Brought my car in for faulty A/C and an engine light diagnosis. Problems were identified that day, parts ordered and repairs completed in 58hrs. Well Brought my car in for faulty A/C and an engine light diagnosis. Problems were identified that day, parts ordered and repairs completed in 58hrs. Well done. The cost was way higher than anticipated, and an additional $600 problem part was discovered during the repair(Ouch!!), but it's a 12yr old car, so these things are to be expected. Jeff helped me out with a discount on parts and labor. Big thanks to Jeff for that. Next day was a 426 mile road trip to the Berkshire Mtns. Cool and comfortable all the way. Thanks Honda Barn! More

Normal Check up Brought CRV in for servicing. TPMS sensor and the 120,000 mile check plus a few other miscellaneous. Work done timely and at the quoted price. Brought CRV in for servicing. TPMS sensor and the 120,000 mile check plus a few other miscellaneous. Work done timely and at the quoted price. More

I went there without an appointment AS stated in the title, I needed an NH inspection sticker and they recommended an oil and filter change. I had to wait but that's not a problem as I h AS stated in the title, I needed an NH inspection sticker and they recommended an oil and filter change. I had to wait but that's not a problem as I had no appointment. This was my first oil and filter change so it was free, including a car wash. Experience was pleasant and did not take as long as I thought it would be. Inspection price was more then expected as most places charge less then the $46.00 I was charged. Overall a good experience! Thanks to Ethel Brown they were able to get this done. More

Oil change was all I wanted Enough of the "Up selling". I came in for a simple oil change on a 3 year old Honda with 30,000 miles...somehow, they found or recommended over $1,000 Enough of the "Up selling". I came in for a simple oil change on a 3 year old Honda with 30,000 miles...somehow, they found or recommended over $1,000 worth of service. Seriously? New wiper blade insert for $36? Air filter for $125?. I went to an auto parts store and bought new blades for $17, and air filter for $35. When I went for a walk thru the showroom to stretch my legs, I was stalked by a salesman, I said I'm here for service and just walking around, he still persisted in walking with me and telling me about trade in.values were never better and how great the new 2016's were....seriously? I would recommend just sticking to business, limit upsell to 10% of initial cost and stop the sales crew from tormenting guests. More