Honda Stratham - Service Center

Good, friendly service I have been able to get an appt within a day or two of calling. Had to wait for my car to be serviced and the waiting area is great esp since it has a I have been able to get an appt within a day or two of calling. Had to wait for my car to be serviced and the waiting area is great esp since it has an enclosed kids area. Love that. More

courteous & attentive The service center was very polite, detailed, attentive, and courteous. They explained what needed to be repaired and offered to fix other things the The service center was very polite, detailed, attentive, and courteous. They explained what needed to be repaired and offered to fix other things they noticed as well. When they discovered the repair would take longer than expected they offered a free courtesy car to use which I really appreciate. They went out of their way to contact Honda to help pay for a part that had just exceeded warranty! When I picked up my car they got it running while I checked out so the air conditioner could cool off the car and the car was vacuumed and washed. More

Thorough and Professional I came in for Service just to change the 4wd fluid, and of course, I was told that there were other issues found. I had a wheel out of alignment I came in for Service just to change the 4wd fluid, and of course, I was told that there were other issues found. I had a wheel out of alignment and my serpentine belt needed changing on my Honda CRV. I did not examine the serpentine belt, so I took their word for it. The issues were explained thoroughly, professionally, and I thought the cost of the repairs wasn't all that bad (there was a special on the 4-wheel alignment that essentially was the same price as what my local Town Fair tire charges). The dealership waiting area is nice, and I was able to get work done while I waited for the Services to be completed. I recently had Service at another local Honda dealer and I saw the Service reps driving vehicles around the lot at a very high speed and was so turned off, that I'll never go there again. I didn't see any of that type of behavior here and felt like both my vehicle and myself were treated with courtesy. I was pleased with the overall experience. More

State Inspection - and some repairs I came in for state inspection. The car needed brakes, which was not a surprise and some other issues. Honda Barn and Jeff were flexible with the I came in for state inspection. The car needed brakes, which was not a surprise and some other issues. Honda Barn and Jeff were flexible with the schedule and able to get work done on the same day. More

Jeff was great The service was good, they forgot to reset my oil change light. They got my car in right away and I was out in about an hour and a half. The service was good, they forgot to reset my oil change light. They got my car in right away and I was out in about an hour and a half. More

good service I came to the Honda Barn service center with a kluking noise in the front suspension. It was diagnosed as a worn right sway bar. The service manager I came to the Honda Barn service center with a kluking noise in the front suspension. It was diagnosed as a worn right sway bar. The service manager recommended replacing both left and right and a front end alignment. The parts were not in their parts department. The service manager offered a loaner car while the parts were being acquired. The parts arrived and the service was completed. The service manager was very friendly and helpful. More

Feedback They took my car in on time and completed work I asked. My Tire Pressure warning light had been on and I forgot to mention it to the service team. Unf They took my car in on time and completed work I asked. My Tire Pressure warning light had been on and I forgot to mention it to the service team. Unfortunately, no one in service noticed the warning light during the State Inspection so now I have to bring it back in! More

Airbag change I went in for an airbag change and they did a full inspection found a few things wrong with my car I didn't even know. I even got to have my car chang I went in for an airbag change and they did a full inspection found a few things wrong with my car I didn't even know. I even got to have my car changed an hour before my original appointment. Plus I got a free car wash! It was an overall great experience. More