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Honda Stratham - Service Center

Stratham, NH

4.8
1,622 Reviews

1,622 Reviews of Honda Stratham - Service Center

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June 07, 2016

Noise in my new/used Honda Acura Hybrid Two months after taking owner ship of a used 2014 Honda Acura Hybrid it started making a snapping noise in the front and back when turning corners and More

by NS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Daly
Jun 08, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a nice review of your recent experience with our Service Department! We're sorry it took a week to get your car in for repair. This is a very busy time of year in our Service Department. A lot of our customers schedule May and June service in anticipation of summer trips with their vehicles. We're fortunate to have a lot of customers like you, who are understanding and work with us to get repairs scheduled. Thanks for choosing Honda Barn! We hope you're enjoying your Accord Hybrid. It's a wonderful car with a winning combination of fuel economy, performance and technological features.

June 06, 2016

Easy to do business with - - - Overall good experience - easy to get an appointment, called back quickly with cost of repairs, and the complimentary car wash was the "icing on the c More

by BELLIOTT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Brendan Daly
Jun 07, 2016 -

Honda Stratham responded

Thanks for taking the time to write this great review! Jeff and Brendan appreciate the fact that you acknowledged that they did their jobs well, and made you glad you chose Honda Barn. The complimentary car wash is a favorite of many of customers. We're glad to offer it. Thanks for giving us the opportunity to service your vehicle. We hope we can continue to serve your Honda needs for many years to come.

June 06, 2016

car was grinding Jeff listens to the customer explanations and then makes sure that the problem is checked out and solved. He explains what needs to be done. More

by cccc1152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 07, 2016 -

Honda Stratham responded

Thanks for the great review! Saying Jeff is a good listener is about as nice a compliment as you could give a service advisor. Communicating well is the most important skill for our advisors, and the basis of good communication is listening. We're glad we were able to efficiently identify the root cause of the grinding in your vehicle and fix it. Thanks for choosing Honda Barn. We hope you have a great and "grind free" summer!

June 01, 2016

15,000 mile service 2nd car purchased here. This is it's first scheduled service other than oil changes. The new facility is very nice and very funtional. Feels comfortab More

by malm.carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 02, 2016 -

Honda Stratham responded

Thanks for the great review! We're glad you like the renovations we made. We feel the design of the renovation took good advantage of what the facility already offered, while adding the features it previously lacked. Thanks for choosing Honda Barn not once, but twice, and for servicing your car with us as well. We'll do our best to make you want to come back, vehicle after vehicle, for many years to come

June 01, 2016

Warranty service, new tires I was pleased entirely with the service I recieved from Jeffery Arnault. He was attentive to my needs and understanding of the situation I was in. He More

by markwill2534
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 02, 2016 -

Honda Stratham responded

Thanks for the great review. Every customer has different needs, and we try to understand and work with each customer. For some scheduling is a key. For others it might be alternate transportation, or working within a budget. We're glad we were able to get both the warranty service and tire replacement done for you at the same time, and that you were happy with the service provided by Jeff. Thanks for choosing Honda Barn. We appreciate your business.

June 01, 2016

Great customer service Ethel was very friendly and communicative, and made for a pleasant service visit. I've never had a negative experience with any of the service staff. More

by DMG9548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jun 02, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a great review of your recent visit. We're lucky. All of our Service Advisors are friendly and approachable. They're also knowledgeable and efficient. We're glad you like the quiet room. It offers an alternative for people who prefer to read, or have work they need to do. In addition to the quiet room, we now offer a kid's room. These two new areas help make everyone's visit more comfortable. Thanks for choosing Honda Barn. We appreciate your business, and we all wish you a great summer!

May 31, 2016

Inspection Service I would have given a five star rating if at least the inside front area was vacuum and the windshield washed, and if permitted to lock in on the "spec More

by trishnicol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know the name of the employee.
Jun 01, 2016 -

Honda Stratham responded

Thanks for taking the time to write a positive review of your recent visit to our service department. We're happy to hear the work was performed on time. If you are ever displeased with a complimentary car wash you receive in the future, just let a service advisor know and the issue will be addressed quickly. Thanks for choosing Honda Barn.

May 31, 2016

Very professional service Mr, Arnault took care to explain everything to me. He was most helpful and courteous. I enjoyed dealing with him. He is a terrific asset to Honda B More

by rpbmba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 01, 2016 -

Honda Stratham responded

Thanks for writing such a nice review! We're pleased to hear you had a positive experience in our Service Department. You cite your interaction with Jeff as one of the main reasons it was a good visit. He is indeed a great asset to our dealership, as are all of our employees. Sometimes it's just as important to communicate well, as it is to fix Hondas well. We try to be mindful of that every day. Thanks for choosing Honda Barn. We appreciate your business.

May 31, 2016

Professional Service Jeff has always been extremely helpful and courteous when I bring my car in to be serviced. I appreciated the "free" inspection special. Thank you! More

by CGRANT522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Mark Soucy
Jun 01, 2016 -

Honda Stratham responded

Thanks for the great review! Loyal customers like you, who take the time to express their appreciation, keep us going, both literally and figuratively. We appreciate your business and hope we can can continue to help you care for your Honda for years to come. Thanks for choosing Honda Barn!

May 30, 2016

Professional, ontime and convenient I brought my 2011 Insight in for the mandatory air bag recall. The dealership provided me with a rental for the 5 weeks it took to get the parts. Th More

by p.attenborough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Ethel Brown
May 31, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a nice review of our Service Department! As an authorized Honda dealer, we can offer insight into the maintenance of your vehicle that is difficult for general repair shops, or national chains, to match. We add value by knowing your vehicle so well, and by using genuine Honda parts to repair your vehicle. We're happy to hear you will consider us for future repairs and maintenance, and look forward to serving you in the future. Thanks for choosing Honda Barn.

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