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Honda Stratham - Service Center

Stratham, NH

4.8
1,637 Reviews

1,637 Reviews of Honda Stratham - Service Center

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June 13, 2016

Service Brendan is service is great. Very courteous and professional. I drive from out of state because the service is so reliable. My car is always washed e More

by PEASTONE57
Recommend Dealer
Yes
Employees Worked With
Brendan Daly
Jun 14, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a nice review, and thank you for going out of your way to have us service your car. Brendan, and the rest of our service advisors, do a great job and are vital to our success. Just as important, are loyal customers like you who travel to visit us again and again. Thanks for choosing Honda Barn! We appreciate your loyalty.

June 11, 2016

Didn't feel like I was just a number I didn't feel like I was just a number standing in the deli line. I was kept informed and updated until they knew what was wrong with the air conditi More

by donna1957epping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jun 13, 2016 -

Honda Stratham responded

Thanks for writing such a wonderful review! A visit to a Service Department, for a repair, can be a stressful experience for any customer. Until the problem is diagnosed, there is uncertainty about how quickly the repair can be done, the time it will take, and the cost. The best way to make the experience a positive one is to communicate fully with our customer, and to make the repair as convenient and quick as possible. We're glad we did the job for you in a way that inspired such kind comments. Thanks for choosing Honda Barn. We appreciate your business!

June 11, 2016

Pilot issues Very kind person, helpful. Nice accommodations while you wait. Courtesy car is key. Honda has a known issue apparently with Pilot and cylinder ring More

by cdnpaci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 13, 2016 -

Honda Stratham responded

Thanks for the great review of your recent visit to our Service Department! Honda has always done a good job of identifying areas where incidence of repair is above the norm, and extending the warranty on those issues. This inspires confidence and loyalty in our customers. Our job is to identify the problem, and make addressing it a convenient and pleasant process. Thanks for letting us know we succeeded, and for choosing Honda Barn!

June 09, 2016

Repair to casing over tire and maintenance Service was very responsive to my needs particularly regarding a repair to tire casing. Easy to schedule and prompt. Jeffrey Arnault was excellent in More

by luciluci1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 10, 2016 -

Honda Stratham responded

Thanks for writing a review of your positive experience in our Service Department. It means a lot to our staff when a valued customer takes the time to say "job well done". We're glad we were able to address your repair and service, promptly and efficiently. Thanks for choosing Honda Barn! We appreciate your business.

June 07, 2016

excellent smooth reliable predictable friendly service and feel comfortable. Best part is that I can work in a quiet room removed from TV - even make phone ca More

by JCMCELHANEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Daly
Jun 08, 2016 -

Honda Stratham responded

Thanks for taking the time to write a nice review of our service department! We take pride in making it convenient for our customers to service their vehicles at Honda Barn. One way we do that is by creating as comfortable and versatile a waiting area as possible. It's great to hear when people appreciate our efforts. Thanks for choosing Honda Barn. We're grateful for your business!

June 07, 2016

Noise in my new/used Honda Acura Hybrid Two months after taking owner ship of a used 2014 Honda Acura Hybrid it started making a snapping noise in the front and back when turning corners and More

by NS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Daly
Jun 08, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a nice review of your recent experience with our Service Department! We're sorry it took a week to get your car in for repair. This is a very busy time of year in our Service Department. A lot of our customers schedule May and June service in anticipation of summer trips with their vehicles. We're fortunate to have a lot of customers like you, who are understanding and work with us to get repairs scheduled. Thanks for choosing Honda Barn! We hope you're enjoying your Accord Hybrid. It's a wonderful car with a winning combination of fuel economy, performance and technological features.

June 06, 2016

Easy to do business with - - - Overall good experience - easy to get an appointment, called back quickly with cost of repairs, and the complimentary car wash was the "icing on the c More

by BELLIOTT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Brendan Daly
Jun 07, 2016 -

Honda Stratham responded

Thanks for taking the time to write this great review! Jeff and Brendan appreciate the fact that you acknowledged that they did their jobs well, and made you glad you chose Honda Barn. The complimentary car wash is a favorite of many of customers. We're glad to offer it. Thanks for giving us the opportunity to service your vehicle. We hope we can continue to serve your Honda needs for many years to come.

June 06, 2016

car was grinding Jeff listens to the customer explanations and then makes sure that the problem is checked out and solved. He explains what needs to be done. More

by cccc1152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 07, 2016 -

Honda Stratham responded

Thanks for the great review! Saying Jeff is a good listener is about as nice a compliment as you could give a service advisor. Communicating well is the most important skill for our advisors, and the basis of good communication is listening. We're glad we were able to efficiently identify the root cause of the grinding in your vehicle and fix it. Thanks for choosing Honda Barn. We hope you have a great and "grind free" summer!

June 01, 2016

15,000 mile service 2nd car purchased here. This is it's first scheduled service other than oil changes. The new facility is very nice and very funtional. Feels comfortab More

by malm.carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 02, 2016 -

Honda Stratham responded

Thanks for the great review! We're glad you like the renovations we made. We feel the design of the renovation took good advantage of what the facility already offered, while adding the features it previously lacked. Thanks for choosing Honda Barn not once, but twice, and for servicing your car with us as well. We'll do our best to make you want to come back, vehicle after vehicle, for many years to come

June 01, 2016

Warranty service, new tires I was pleased entirely with the service I recieved from Jeffery Arnault. He was attentive to my needs and understanding of the situation I was in. He More

by markwill2534
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 02, 2016 -

Honda Stratham responded

Thanks for the great review. Every customer has different needs, and we try to understand and work with each customer. For some scheduling is a key. For others it might be alternate transportation, or working within a budget. We're glad we were able to get both the warranty service and tire replacement done for you at the same time, and that you were happy with the service provided by Jeff. Thanks for choosing Honda Barn. We appreciate your business.

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