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Honda Stratham - Service Center

Stratham, NH

4.8
1,637 Reviews

1,637 Reviews of Honda Stratham - Service Center

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June 01, 2016

Great customer service Ethel was very friendly and communicative, and made for a pleasant service visit. I've never had a negative experience with any of the service staff. More

by DMG9548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jun 02, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a great review of your recent visit. We're lucky. All of our Service Advisors are friendly and approachable. They're also knowledgeable and efficient. We're glad you like the quiet room. It offers an alternative for people who prefer to read, or have work they need to do. In addition to the quiet room, we now offer a kid's room. These two new areas help make everyone's visit more comfortable. Thanks for choosing Honda Barn. We appreciate your business, and we all wish you a great summer!

May 31, 2016

Inspection Service I would have given a five star rating if at least the inside front area was vacuum and the windshield washed, and if permitted to lock in on the "spec More

by trishnicol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know the name of the employee.
Jun 01, 2016 -

Honda Stratham responded

Thanks for taking the time to write a positive review of your recent visit to our service department. We're happy to hear the work was performed on time. If you are ever displeased with a complimentary car wash you receive in the future, just let a service advisor know and the issue will be addressed quickly. Thanks for choosing Honda Barn.

May 31, 2016

Very professional service Mr, Arnault took care to explain everything to me. He was most helpful and courteous. I enjoyed dealing with him. He is a terrific asset to Honda B More

by rpbmba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jun 01, 2016 -

Honda Stratham responded

Thanks for writing such a nice review! We're pleased to hear you had a positive experience in our Service Department. You cite your interaction with Jeff as one of the main reasons it was a good visit. He is indeed a great asset to our dealership, as are all of our employees. Sometimes it's just as important to communicate well, as it is to fix Hondas well. We try to be mindful of that every day. Thanks for choosing Honda Barn. We appreciate your business.

May 31, 2016

Professional Service Jeff has always been extremely helpful and courteous when I bring my car in to be serviced. I appreciated the "free" inspection special. Thank you! More

by CGRANT522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Mark Soucy
Jun 01, 2016 -

Honda Stratham responded

Thanks for the great review! Loyal customers like you, who take the time to express their appreciation, keep us going, both literally and figuratively. We appreciate your business and hope we can can continue to help you care for your Honda for years to come. Thanks for choosing Honda Barn!

May 30, 2016

Professional, ontime and convenient I brought my 2011 Insight in for the mandatory air bag recall. The dealership provided me with a rental for the 5 weeks it took to get the parts. Th More

by p.attenborough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Ethel Brown
May 31, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a nice review of our Service Department! As an authorized Honda dealer, we can offer insight into the maintenance of your vehicle that is difficult for general repair shops, or national chains, to match. We add value by knowing your vehicle so well, and by using genuine Honda parts to repair your vehicle. We're happy to hear you will consider us for future repairs and maintenance, and look forward to serving you in the future. Thanks for choosing Honda Barn.

May 28, 2016

A positive first experience at this service center. Mark Soucy was very helpful in walking me through my first trip to this service center. I was pleased that my 5,000 mile check included a free state i More

by cabob1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Soucy
May 28, 2016 -

Honda Stratham responded

Thanks for taking the time to write a nice review of your first visit to our Service Department. We're glad we made a good first impression. As the saying goes, you only get one chance at that. Now we'll do our best to reinforce that impression each time you return. Thanks for choosing Honda Barn! We appreciate your business.

May 27, 2016

My Tire Change Jeff is an excellent service assistant and a credit to your business. He gives good advice to the car owner and is pleasant, courteous, thoughtful, a More

by TWMILLER1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
May 27, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a nice review! We try to add value for our customers with honest recommendations and clear advice. This, and skilled diagnostic work, can save our customers a considerable amount of money. We understand the lure of the "too good to be true" offers that many discount service providers advertise. Often times, by the time the work is done, those prices turn out to be, in fact, too good to be true. We work hard to keep our prices competitive in an honest and plain manner. Thanks for choosing Honda Barn. We hope to help you care for your Honda for many years to come.

May 27, 2016

Service appointment Jeff was very helpful during my service appointment. He made me aware that my next visit would be the 60,000 mile check up and what I should expect. More

by pfrid
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
May 28, 2016 -

Honda Stratham responded

Thanks for writing a nice review of your experience in our Service Department. The 60,000 mile service is a comprehensive service and we feel it's helpful to let our customers know it's coming up. When there is time to plan for a service, it's less likely to be put off or neglected. When all services are done on schedule, vehicle life is extended substantially. We're happy to hear you appreciated the reminder. Thanks for choosing Honda Barn. We hope you have a great summer!

May 26, 2016

Window channel replacement I could not have asked for better service. The necessary part was ordered and delivered to Honda Barn But we had company from California staying with More

by jimhennessey56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle driver,name unknown, Ethel Brown
May 26, 2016 -

Honda Stratham responded

Thanks for your positive review! Visits from family and friends should always be a higher priority than the replacement of a window channel, and we're happy to work with our customers to fit their automotive needs into their schedules. Our shuttle is one of the best tools we have to enhance convenience, and we are lucky to have such a personable young man as Mike to drive it for us. Thanks for choosing Honda Barn. We hope you have a great summer!

May 26, 2016

Needed inspection sticker. As always, I had a great experience at Honda Barn. Jeff takes good care of his customers. I got a new inspection sticker... for free since it happen More

by TERESATROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
May 27, 2016 -

Honda Stratham responded

Thanks for the nice review! We're glad we were able to give you a pleasant surprise with the free inspection sticker. We try to think of ways to add value for our customers on a regular basis. The complimentary car wash has become a staple of ours, in this regard. Jeff, and the rest of the service team are about as nice a group of people as you're likely to meet anywhere, so it comes naturally to them to take care of our customers like family. Thanks for choosing Honda Barn. We hope you have a great summer!

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